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Sherwood Buick GMC
- Car Dealers
- Sherwood Park, AB
About this business
Location details
10 Automall Rd, Sherwood Park, AB, T8H 2N1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
When we purchased our truck we made it clear that it must be mechanically sound(we stressed this many times to our sales person and the finance guy). When the truck was delivered there was still the concerns about it. I was in contact with our sales person and he told me that nothing could make me happy and I was in a rush to get our truck(yes, I was looking forward to getting my new to me truck but once we got a loaner vehicle I didn't care how long it took to make the truck right). In the 3 months we have had the truck it ... read more
Business response:
Hey there, we are so sorry to hear about your experience with your truck purchase. We take pride in ensuring our customers are satisfied with their vehicles, and it's concerning to hear that you've encountered ongoing issues. We would like to look into this matter further and address your concerns, but unfortunately, based on your username, we are unable to locate you in our system. To help us investigate and potentially resolve these issues, we kindly ask that you reach out to our marketing team at marketing@sherwoodbuickgm... read more
I would not recommend Sherwood GMC. I found the staff very unprofessional(swearing and pretend fighting on the sales floor). I was not even approached in the dealership when I walked in and there was many salesman standing around. And on top of that the guy behind me was approached right away after entering. As much as I love my GMC and Sherwood GMC is very close I would take it elsewhere if you want good service and professionalism
Service department does not know what they are doing. Had a Mechanical Fitness Assessment inspection completed as per AMVIC requirement. Argued with the department that road testing the vehicle was not required. they threatened to back out of the deal and demanded a road test. Had no choice but to comply. Reached out to AMVIC and confirmed a road test is not required. This dealership does what they want, not whats required. Be prepared to be screwed over even when you call them out about being wrong.
This man is condescending, sexist, and a scam artist. He did the financing for a recent purchase I did, and I immediately didn't like him based on vibes, but was pleasant. I kept telling him I didn't want a warranty, and that I had been screwed over before, and he told me that without purchasing one I wouldn't be a candidate for financing. I was approved, for a lot, and he still pushed that. I asked him about certain things it would cover that I knew I needed in the last, and he said yes. I asked him where it said that. He p... read more
Beware of this crook at this dealership for your buying or selling. Misleading the customers and never disclosing the terms on the finance agreement. Report this guy to Amvic for unfair trade practices
I took my vehicle in on Apr 18, 2024 after having a oil change done previous to this at the dealership. They said my oil cooler lines were leaking when I had the oil change done. They sent me what else was wrong with my vehicle, among the oil cooler lines they said to replace both front shocks, they were leaking as well. I thought my extended warranty was still in place, not knowing it had expired three weeks before this. I spoke to the manager in service about covering it under my warranty, and said no they couldn't. At tha... read more
Business response:
Hi there, we apologize for your experience, but would like to add some context to the situation. On April 9, 2024, we noted your engine oil cooler lines were sweating. When you returned on April 24 for the replacement, we discovered your extended warranty had expired. Our technician also found minor sweating on your front shocks. We understand your frustration with the timing of the warranty expiration. We reached out for additional assistance but were unable to extend the warranty coverage. Shocks are considered wear and te... read more
Worst online parts ordering operation i literally hav ever dealt with , no regard whatsoever for my time and whether i should be informed of unavailable parts !! I am completely pissed at how my time was wasted and that i was completely blowin off by their chatbots . Keith Lamar who responded to my email was of no use in this matter !!!
This is by far the worst dealership I have dealt with, the truck we bought had to be given back to engine issue which nearly caused an accident but driving over a pedestrian because the electronics all failed and there was no control over the truck. Then they provided another truck with body faults on it that was supposed to have been repaired & they never took the time to fix it..just to get the vehicle financed without my signature on any bank documents or agreeing to any terms on the purchase! Bad service and FRAUD!!!! St... read more
Business response:
Hi Tabitha, we have been trying to get in touch with you, with no response. Can you please call into service and we would be more than happy to assist you. Thank you!
my salesperson Taylor was great. sherwood gmc dealership worst after sales service still waiting 2 months for someone to call me back.
Business response:
Hello, our team has been in contact with you to amend your concerns. Thank you for bringing this to our attention.
Frequently asked questions about Sherwood Buick GMC
How is Sherwood Buick GMC rated?
Sherwood Buick GMC has a 4.4 star rating with 3,732 reviews.
When is Sherwood Buick GMC open?
Sherwood Buick GMC is open now. It will close at 8:00 p.m.