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Sherwood Buick GMC
- Car Dealers
- Sherwood Park, AB
About this business
Location details
10 Automall Rd, Sherwood Park, AB, T8H 2N1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
This guy and his Seles associate nico sold me new truck with lots of issues and decided not to fix or do anything about it
Price protection is a joke. Forced to buy or they would sell truck from under me. Claimed truck was in good shape. Dented tailgate, rv trailer plug not compatible with North American rv’s. Windshield wipers so bad in winter the vehicle needs to be parked due to safety issue of no vision because windshield wipers do not work. Chev has ignored complaints from consumers for years. 6 months after I bought vehicle i find out chev and gmc have been stealing the extra remotes from used vehicles for their new vehicles. 6 months and ... read more
Business response:
Hello Cory, Thank you for leaving details on a recent experience with us. Your concerns have been communicated with our management team and they will be reaching out regarding this.
Great to start with but then it got really messy, unorganized and false promises made
They didn’t deliver what they committed, sold car with flat tire and they didn’t change engine oil as they promised it and I ask them to remove mud flaps but they didn’t give me mud flaps back.
Business response:
Hello, Thank you for providing details on your recent experience with us as we are always using feedback to better our practices. We have brought your concerns to our management team and they will be reaching out with a hopeful solution to rectify the situation. Thank you!
Not sure who told us more lies the dealership or Michael. Sold us a 2021 duramax back in October, no DEF in it, no fresh oil change or filter changes. The response I got from Michael when I asked about this? "That's what happens when you buy used, that's why prices are discounted" run the other way if you're thinking about this dealership or salesman.
First off Robin in service was and is over the top on his part. Now the shop not so much. I hade my 2500HD in for 2 recall items and an oil change. When I picked the truck up I had to wait for the paper work not a deal at all. while waiting I opened the the hood a quick look noticed that the washer fluid was not topped up Robin to the rescue he had it fixed. The truck had not been washed again not a big deal. Got home to find antifreeze and ATF dripping every where and all over the garage floor. So off to the car was to clea... read more
Business response:
Hello Doug, Thank you for taking the time to leave this review and provide details on your recent experience with us. This has been brought forward to out management team and they have reached out offering to clean up the mess, but you had already cleaned it up. We alternatively offered $50 towards future service for this inconvenience. Please reach out to marketing@sherwoodbuickgmc.com if you feel your concerns were not heard. Thank you!
I had my car in for 36000km check up and oiled changed. It would be nice if they reset the oil changer and also put a new sticker for next oil change. The service person asked if I wanted it washed I said yes. I went to pick my car up finally 7 hours later. Not washed and the above items not done. I’m looking for a better service then what they provide
Michael Friesan seemed very honest at the beginning. We almost made a deal on a used truck but I asked for a break down of the financing end price, either he couldn't or wouldn't give me a proper answer, just saying "sure that's how it works" on the phone. I sent him a $500 deposit which he said was refundable. After I went to other resources for more information on the financing, I decided its not a good deal and I backed out of the deal luckily didn't sign anything yet! I asked Michael to honor his word and send me the dep... read more
I dont know what to say. Its been up and down. Initially I was told that the vehicle will arrive end of april. Moved multiple times so i have to move my appointments multiple times too. Christian has been nice but man this dealerships after sales care went downhill since we had our first vehicle. Heres why, Since the date was moved several times, I was asked on how they can make it right. I told them my request because I was trading a vehicle and im paying much more now but im not even using the new car. So i asked to return... read more
Business response:
Hi Benedict we take feedback like this very seriously, we've passed it along to our management team to further investigate, in the meantime, if you have any further concerns please reach out at marketing@sherwoodbuickgmc.com thank you.
Frequently asked questions about Sherwood Buick GMC
How is Sherwood Buick GMC rated?
Sherwood Buick GMC has a 4.4 star rating with 4,143 reviews.
When is Sherwood Buick GMC open?
Sherwood Buick GMC is closed now. It will open at 8:30 a.m.