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Sherwood Buick GMC
- Car Dealers
- Sherwood Park, AB
About this business
Location details
10 Automall Rd, Sherwood Park, AB, T8H 2N1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I recently purchased a truck from this dealership, only to discover that the specifications of the truck were misrepresented. Despite reaching out to both the sales representative and their manager, no action was taken. Upon attempting to escalate the matter to higher management, I was assured that the general manager would contact me promptly, but unfortunately, no one followed up. This experience has left me extremely disappointed, particularly as it was my first time buying a new vehicle, turning what should have been a p... read more
Business response:
Hi Saleh, we apologize for the frustration. We regret that we couldn't make your experience a positive and memorable one. We have elevated your concerns to management and hope we can make it up to you in the future. Thank you for bringing this to our attention.
Warning: Fraudulent Practices and Lack of Accountability. Sherwood GMC selling Accidentally Cars with clear Carfax. I want to warn potential car buyers to stay away from Sherwood GMC due to their fraudulent practices and lack of accountability. My experience with them has been nothing short of a nightmare. I purchased a 2022 Dodge Charger GT from them in March, only to discover after a month and a half that one of the doors was not original and the paint had started peeling off. It seems like they replaced original door with... read more
Tried too get a used truck had too get pre approval Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my approval even though I told him and the sales people I am only interested in the one truck Turns out the truck had been sold the very same day before I started the process Kept giving me excuses and how sorry they were and would give me a really good deal on a newer vehicle for my trouble Buyer beware of dealer lip services so be a... read more
Business response:
Hello there, we apologize for what you experienced at our store. Unfortunately, the 2011 Ranger you had looked at financing is not supported by major banks due to the vehicle year along with other factors we informed you about. Our team had presented you with alternate options that would be supported by the lenders (vehicle that are newer and thus more expensive even with discounts). As well, when you inquired on the truck, there were many clients at the store inquiring as well. However, the vehicle was not sold before the p... read more
The worst buying experience I've ever had. Paying for truck before I even had it. No communication between sales and finance. New truck . Full of dust inside. No owners manual. Salesman won't return calls.
Business response:
Hello James, we understand that we got in touch with our managers and came to a resolution. Thank you for bringing this to our attention!
The worst buying experience I've ever had. Paying for truck before I even had it. No communication between sales and finance. New truck . Full of dust inside. No owners manual. Salesman won't return calls.
Business response:
Hello James, we understand that we got in touch with our managers and came to a resolution. Thank you for bringing this to our attention!
My last two services were terrible. Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss called the next day and gave lip service and was super rude. I would never go to this place again, except I have a VIP package thru them
Business response:
Hi there, we apologize we could not accommodate you accordingly during your visit with us. We hope you can give us another chance as we appreciate your business greatly. Thank you for bringing this to our attention and we hope you have a lovely day.
Bought and canceled GMC truck in 24H , didn't get all my deposit back. Very disappointed.
Business response:
Hi there, we apologize you couldn't get your deposit back on your truck. However, once customization is done to a truck (3M protection and Running boards) we have to charge for this service as the truck is no longer sold to you. Thank you for your understanding.
Brent is unresponsive to emails very frustrating. Total ghosted by him. Dealership is not transparent and withhold information from you to appear like they are giving you an all in cost when they are actually trying to sell over MSRP + fees and taxes.
Business response:
Hello, thank you for taking the time to leave a review. Upon further investigation with our team we are unable to figure out who this may be. Please reach out so we can rectify your concerns. Thank you.
Do not go there,over charged for doing nothing on my truck , it's on dash...service front camera ..one hr labour. and advise to replace front camera., And when asking,he hung up on me.
Business response:
We're truly sorry to hear about your disappointing experience with our service. Our goal is always to provide fair and transparent pricing for the services we offer. We apologize for any miscommunication that may have occurred during your conversation with our representative. Hanging up on a customer is not the level of service we strive for, and we're committed to addressing this internally to ensure it doesn't happen in the future. Thank you
Frequently asked questions about Sherwood Buick GMC
How is Sherwood Buick GMC rated?
Sherwood Buick GMC has a 4.4 star rating with 3,732 reviews.
When is Sherwood Buick GMC open?
Sherwood Buick GMC is open now. It will close at 8:00 p.m.