Sherwood Buick GMC

Bradfl 

on DealerRater

10 years ago

Worst dealership in Edmonton area Horrible dealership, take your money for a deposit on a vehicle they can't even get and lie right to your face, ignore customers after making a deal with them back out of deals and then even worse they don't have any money in their bank to issue a refund on the deposit, basically the worst dealership in the Edmonton area and sure enough will go under with how they do business but looks like they are already going under with their lack of funds. Avoid this dealership like the plague you will ... read more

Brett 

on DealerRater

10 years ago

Terrible sales staff Walked into the dealership with full intent on buying a new truck and walked out furious. Sales treated me like garbage and was extremely unhelpful. 

Tbeauds 

on DealerRater

10 years ago

Worst Buying experience Very unprofessional salesman. If you aren't buying that moment they don't even want your business. Was refused a test drive on a Denali and then I was questioned if I was being serious about my purchase. Went over to Ford and was treated 100 times better 

JoeDianeSLT 

on DealerRater

10 years ago

Bad buying experience I had bad experiences with my first purchase of a new vehicle. from sales to finance to delivery. Service was no different. I had to pay to fix their bad service at another GM dealership. I tried to give them the opportunity to redeem themselves on a 2nd new vehicle purchase 6 weeks later, and they dropped the ball again. They said I was given the best deal, I searched and found my vehicle for them, and when they said the vehicle was tied up I found out they never did. Most of the staff I encountered we... read more

jessicaaustin 

on DealerRater

10 years ago

Poor Customer Service Unless you spending $40,000+ on a vehicle here, you are treated like a second class citizen. They did not go the extra mile for me when a vehicle I purchased broke down only 5 months after purchase date. It was in the shop 30 days after purchase as well. The inspections that they complete are not sufficient, as a low jack was found after, and the engine now needs to be replaced. I understand dealerships are just out to make money, but have a bit of compassion for someone who gave everything but the shir... read more

Kaushal 

on DealerRater

10 years ago

Biggest cheater in yown got cheated by these people and got a bad vehicle . Wosrt customer service ever received ,would not recommend anyone to buy vehicle from them . Worst and rudest behavior by the General manager . Wrong Information provided while buying the car and and very unhelpful service by the sales manager Brandon 

Brenda/Garry 

on DealerRater

10 years ago

Not impressed! We received a call from Sherwood Buick GMC on Sunday to let us know that they were in a position to buy back some vehicles and would we be interested in having an evaluation done on our truck. After some discussion we scheduled an appointment for today. We were told that we were booked to see one of their appraisers (Kayla) and it would take about 20 minutes. This morning they also called to confirm our appointment. We arrived for our 1:00 appontment and were told Kayla would be with us shortly. We had 2 other... read more

thor 

on DealerRater

10 years ago

Poor Customer Service I could not receive any information about my vehicle because the service advisor was away, and the person covering for them was not available. Additionally, I was informed that there was a line up at this persons desk, and that they could not help me. Talk about lack luster customer service, we had been customer for over three decades yet things may change. 

Kent Reeves 

on DealerRater

11 years ago

Poor buying experience/Poor service experience I will rank my experience as poorest to date. I've bought several new vehicles in the last 10 years and this ranks as my worst experience. Ordered a truck, had to make several calls and emails to get the order straightened out. (Never will I pre-order a vehicle again based on this experience) I will only buy off the lot in the future. Delivery was a botched day as well. Had a tight schedule and had to wait in the lobby excessive time to get paperwork sorted that they had 2 weeks... read more