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Sherwood Park Chevrolet
- Car Dealers
- Sherwood Park, AB
About this business
Location details
500 Premier Way, Sherwood Park, AB, T8H 0R5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a 2010 Ford F-150 off these guys. To say the least it was a refreshing experience after some of the other places we dealt with. My wife and I found it a very friendly dealership and we didn't feel pressured. We found the truck on autotrader and after sending in an email we were contacted that day. When we went in to check it out the truck was clean and looked great. We have had no problems with the dealership or the truck so far. It was busy when we were there and we did have to wait around a little while after w... read more
I was sold an absolute lemon, then promised the service department would help me out (they did not) the vehicle i bought needs a whole new engine and I'm sure they new about this because the old codes on it were there when they would have had it. On top of that the day I bought it I had to take it back as the sun roof would not closed. It eats oil like no tomorrow, the passenger side doors both jammed and the dealership reluctantly fixed those. The more people I talk to the more I see what a terrible business this is.they ha... read more
We had an unfortunate bad situation handled by Ryan over the last couple days. At first we were texting with a guy named Samson. Ryan had called us and when we told him we were already talking to Samson he said “do me a favour, stop talking to him, I’ll get you a better deal”. Against our better judgement we went along with Ryan as he sounded eager to make something happen for us. Things went good at the beginning, Ryan was putting in the work. From the beginning we explained we had a trade in, what we were putting down and ... read more
Business response:
Hi there, We are sorry to hear about your experience and would like to talk to you about this. Please reach out to our General Sales Manager Darren Bannink @dbannink@sherwoodparkchev.com or please call the store at 780-416-2438 and ask for him directly
They don't understand the requirements and offer you unnecessary repairment. Takes all the day. Come on, who has all the day?
Business response:
Apologies for any inconvenience caused. Your feedback is invaluable to us. Based on your username, we cannot find you in our system. We'd like to talk to you more about your experience. Please email marketing@sherwoodparkchev.com
I bought my suv from them almost 6 months ago. The vehicle was to have a set of tires, remote repaired for command start, and a second fob made as it only had one working. I spent weeks going back and forth in a rental. They changed the tires failing to give me the lock nut, or to even torque them, they gave me one bolt for my license plate when I contacted the dealership about the lock nut the response I got was oh well you can order one, I am going through cancer treatments and this is how they have handled everything. I t... read more
Incredibly frustrating, disorganized, and even unknowledgeable. Placed a deposit, the dealership lost track of it. I had to re-send the dealer proof and they lost track of it again. When vehicle came in they did not contact me. I attended dealership and asked if they had one in the lot as I heard it came in 3 weeks earlier and the salesperson continually said "Take a seat, let's talk" when I clearly said I had 5 minutes to spare and I was prepared to buy a vehicle that day if they had one on site. He would not listen, just k... read more
Business response:
Thank you for taking the time to share your detailed feedback about your experience with us. We are deeply sorry to hear about the frustrations and issues you encountered during your interactions with our dealership. We take your concerns very seriously, especially regarding the mishandling of your deposit, the miscommunication about the vehicle's arrival, and the misinformation about the luxury tax. We also understand your privacy concerns and will be investigating how your personal information was accessed by a former empl... read more
After spending $100,000 on a vehicle you think they would care about their customers, they clearly don’t- was promised a lot that was never delivered, the lady in finance was sketchy as xxxx she let my boyfriend trade off my vehicle he wasn’t even on title for, she wasn’t going to take our proof of insurance until I told her too, she photo copied it in front of me but it some how never got put in any system, my old vehicle payments are still coming out and we traded my old vehicle off over a week ago… they keep promising us ... read more
Good staff, however over priced, I brought in my own parts and fluids to have installed and put into my vehicle, CV axel and transmission fluid and they charged me 1200$ to do a transmission drain and top up and to install a CV axel. A 2-3 hour job max costed me a weeks worth of wages not including my own costs to buy my own parts. Very displeased at the way the dealership conducted business. The staff were good and understanding however could do nothing for me about the price gouge.
Business response:
Hi Sean, we are disappointed to hear of your dissatisfaction with our service department. We have relayed your message to management for review. Thank you for leaving us your feedback.
I recently had service done at the dealership. I was extremely disappointed that there was a $180 charge to diagnose the vehicle. It was a shift to park issue and the diagnosis ended up being close to half of my bill. I know lots of places who waive it or some of it if you get it fixed there. I will be going elsewhere going forward.
Frequently asked questions about Sherwood Park Chevrolet
How is Sherwood Park Chevrolet rated?
Sherwood Park Chevrolet has a 4.5 star rating with 4,117 reviews.
When is Sherwood Park Chevrolet open?
Sherwood Park Chevrolet is closed now. It will open tomorrow at 8:30 a.m.