This profile has been claimed by the business owner or representative.
Shift4
- Business Services
- Allentown, PA
About this business
Location details
2202 N Irving St, Allentown, PA, 18109, United States
Get directions
Scam Don't Use this POS Please listen to me carefully Shift4 has a bad product, a bad online portal, and bad customer support. Not only that but even though Shift4 failed to make their system work for me and I wasn't able to sue their system they are asking me to cancel and pay $2,400 for an early termination either that or pay $300 a month in a non usage fee for the remainder of my contract. This is absolutely ridiculous and borders theft. They should take the opportunity to take their system back apologize that it didn't w... read more
Shift4 is Untrustworthy I ordered a POS through Harbortouch 10-2016. Had so much trouble I exchanged it 11-2016 for a credit card machine. Because of automatic debits and no invoices or statements ever provided and I failed to audit them. I finally started asking about getting a statement last year. Only to find out they have been charging us for the POS I returned 11-30-2016 plus all the associated charges that go along with a POS every month. I was never provided with any of their monthly increase notices. They offered 1 m... read more
Business response:
Hello Barb, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Do not shift to shift4 Kevin Perez tricked me into moving from the restaurant manager. We lost $******* in one month as they did not integrate the online and third-party orders. It has been 2 months, and customer service and Kevin failed to answer calls or emails.
Business response:
Hello, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
Worst product worst service. The sweet rep who sold us the system, neglected to mention many of the important details in regards to cancelation, she may was have been unaware or lied about it. In our conversation with billing she even said she thought we would get charged $25 but we were charged $450. Not only is it an absolutely terrible product, but they scam you with a promise for $5,000 signing bonus and charge you $450 a month after cancellation. I have the text threads with my rep, where I let her know we want to cance... read more
Business response:
Hello — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enha... read more
Tell you anything to get the business then charge you over what they promised The sales team promises the world - specifically a 2.5% overall processing rate. After 3 months, my processing was up over 3% - when I called to get it fixed, they refused. What a huge hassle, now I am going through the whole process again. These people are without integrity.
Business response:
Hello Joel — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and... read more
Horrible On-Boarding If you get approved, it will take probably 60 days. When opening a restaurant, you do not have time to waste on your POS system. The new third-party verification is absolutely horrible, and the sales team cannot get any help to update the customer. Horrible!
Business response:
Hello – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.
They Are taking Money from my account without installing system This company wanted to change my software from Toast to them but we have not unpacked the system. Supposedly no charge. They have charged me 1549.68 without my knowledge or approval.They billed me twice in January. That is how i Caught it. The Salesperson told me if i would take the system she would credit the money. That I believe is Illegal. I called customer support 2 days in a row after holding for more than 2 hours. They sent me to the retention department ... read more
Business response:
Hello — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We have sent this information up to management for escalation and they will be in contact with you shortly. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better se... read more
Trash not meant for volume This system is absolute trash. Slow processing, doesn't matter about the offline mode if you can't leave the page because it continuously has the processing circle. Too many touches to do the smallest thing. Finding tickets sucks. The tip assigner is straight trash. Don't get this. It's garbage. We're coming from dinerware which used to be called a joke, but if that's a joke Skytab is a whole $#*!ing stand up special.
Business response:
Hello Tyler – We're truly sorry to hear about your frustrating experience. Our goal is to provide a seamless and efficient service, and it's disheartening to learn that we fell short of your expectations. We appreciate your feedback and would like to understand your concerns better. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
DO NOT PURCHASE! 15 years using POS systems Shift 4 OR known as $#*! 4 has multiple issues daily, I've had the system for 7 weeks. There are so any problems I cant list them all, Do not use for restaurant orders, This is the worst system on the market.John *******996
Business response:
Hello John — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing this to our attention.
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.2 star rating with 251 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.