Shift4

Raj N 

on BBB

3 months ago

DO NOT USE THIS "COMPANY"!! ABSOLUTE SCAM!!I also wish that I could leave a negative 10 for stars. My situation is very much the same as everyone else's it seems. This company lied to me from the very beginning. Telling me that my first year was free for EVERYTHING aside from the promotional monthly payment. I do not even remember what that number was because I was immediately getting charged for batching, having some premium set up for labor tracking that I did not ask for, and even for not using the **** yeah, they charged... read more

Steve D 

on BBB

3 months ago

Absolutely a scam! They told me they bought out my previous company and contract would remain the same. Trying to make sense of fees and charges is near impossible. Now they want 50K to trlerminatr contact. Stay away! 

SEYED H 

on BBB

4 months ago

The company is a scam. They kept adding to charges every month with saying there was an electronic message was sent to you last month regarding new fees even though I have a contract with them for 3 years. They still change the contract and justify by saying "sent you electronic message to your portal a month ago", then why did we sign a contract if it can be changed by them only! I signed a contract for 3 years for credit processing with a $25 cancel fee per month for remaining month of the contract if I wanted to terminate... read more

Donna M 

on BBB

5 months ago

I run my website through Shift 4. It started out okay, but they are now charging fees without notification. They placed a hold on my account stating I owe $730.00. No bill or calls concerning this only a hold placed on my account and withholding my monies from orders that were placed on my website. 

Jennifer G 

on BBB

5 months ago

I am extremely disappointed with this companys billing practices.Without my knowledge or agreement, nearly $800 in insurance fees was charged to my account. I was never properly notified, and I never consented to any additional insurance coverage or related fees.When I called customer service, I waited on hold for over two hours before finally reaching someone, only to be transferred again. I was told the charges were valid because a notice had supposedly been sent at the beginning of the year. I did not receive any notice.A... read more

D Brian M 

on BBB

5 months ago

Just HORRIBLE. We signed up to use them and before we on boarded or received any equipment they started charging us, we weren't using it. I contacted my Salesman and brought it to his attention, he reassured us it would stop and all monies refunded. Well, it didn't stop and called directly, on hold for hours, transfered from one department to another, finally was able to cancel, but now no one wants to talk about my $750 they took for doing absolutely nothing. I am glad this happened now before we on boarded. I would have ha... read more

David A 

on BBB

5 months ago

We were with Shift 4 after they took over the CDG Commerce Quantum Gateway processor. We started taking credit cards through Quantum Gateway in 2011. We decided to cancel in late December ************************************************************************ fact, one month we had only $100 in sales (online store only) and were charged $53 for the monthly fee, along with all the other standard per card fees. Cancelling the *** account on my own on December 28 was apparently was a bad idea, because Shift4 then took another ... read more

Vanessa D 

on BBB

6 months ago

This should be a negative 10. But the lowest they allow is one star!! DO NOT WORK WITH THIS COMPANY! We had a contract that ended in 2023 and never signed another. We called to cancel to get out of it and they want to charge us over 600 dollars to cancel a contract that they don't have any signature on. In addition they just charged our bank account over 1k for yearly maintenance fees!! You cannot get anywhere with customer service. They are like robots saying they are allowed to do this. How can this business get away with ... read more

rick Z 

on BBB

6 months ago

I have been processing with this company, that has now changed name to Shift4 for over 17 years. Jan 1st the company charged my accounts over $8905 in compliance fees. We have 13 terminals and have now been over billed for 13 more terminals that were virtual. I had no idea that we were being charged for this. Minimum amount to an account was $650.00 with one account being charged $975.00. I called in and was in queue for a callback and finally received the call 4 hours later. To be told that in November they posted that the ... read more