Shift4

John W 

on BBB

2 months ago

Where to start with this junk system 1. buttons and words are to small for a fast pace business 2. don't print out the information you need when a employee clocks out, keeps compounding all shifts together so I now I got to use a calculator consistently to try and figure out what each shift did. Harbortouch did it automatically when someone clocked out 3. when looking up sold items when you scroll down the column list disappears so you dont know what your looking at 4. ****** sold has a .0 for no good reason but to confuse y... read more

Mary R 

on BBB

2 months ago

I wish there was a zero star rating. Literally the hardest company I have ever worked with. I've owned businesses for 9 years and NEVER had any business with such a horrible customer service! Hidden fees, horrible to get in touch with a person. My deposit should be around $2000 for the weekend and it's $963! They have no answers. The chat option on the app is a joke. Nobody ever answers it. 

Hunter G 

on BBB

3 months ago

My company worked with Shift4 for about 4 years before we closed our business down. As we were closing down and preparing to get labels to send their equipment back, I learned that I was in a contract for additional two years that I never signed for, but my employee did without knowing. Apparently the contract was put in place several months before because we were exchanging our broken equipment for new equipment.Over the phone they said we owe over ************************************** a cancellation fee of 7500. I have sp... read more

ashraf m 

on BBB

5 months ago

I am filing this complaint because of unfair and predatory billing practices by Shift4 Processing. I have been a loyal customer for over 14 years. Their automatic renewal charges are excessively high, and despite my long history with them, they refused to work with me during a time of hardship.Following a recent hurricane that severely impacted my business, I contacted Shift4 to request assistance or at least a reduction of fees. Instead of helping, they charged me over $1,000 in automatic renewal fees at a time when I was a... read more

Gerry P 

on BBB

6 months ago

This company is a complete rip off the charge fees on top of fees on top of fees by the very end you are in business just to pay their fees. Merchant fees, Monthly fees, Outrageous annual fees and you better cancel at the very end of your yearly cycle because to cancel even 4 days after is another 500+ cancelation fee on top of the annual f800+ annual fee. HIGHWAY ROBBVERY!! 

mike s 

on BBB

6 months ago

First of all they charge a $250.00 annual fee after they promised there would be no annual fees, They deducted this without my permission. Once they tried charging me twice for the same fee. They also have a compliance fee they charge charge twice a year also $250.00. There representative have lied to me numerous times over the phone. DO NOT USE THE PROCESSSOR. It has been a nightmare from the first day. 

Elie B 

on BBB

7 months ago

They have been processing my credit cards for my restaurant for many years. DO NOT USE THIS COMPANY They have been overcharging me for a long time with an effective rate of 4.15 %. I know its my fault for not checking and switching companies sooner, but you would think they would take care of loyal customers not take advantage of ******* now I'm switching processers and they are charging me early termination ******** its time to return their equipment and its been a nightmare. They are supposed to send return labels so you c... read more

Chef J 

on BBB

8 months ago

I wouldn't recommend to anyone. I've been with them for sometime and im always frustrated when calling for help. They have hidden fees. Though customer service is friendly, they barley know solutions to issues. I one time had a solution that you would've thought technical support would've suggested. My sales manager is in another State in which is never available to help me with issues. Instead he loles to text conversations and not return calls.I have requested numerous times to change my sales manager and still months have... read more

Jason S 

on BBB

10 months ago

Just got off the phone with Shift 4 to cancel our account. Plan way ahead to cancel as they are going to stick you with all kinds of ******* to their performance, we had daily problems with their system. We spent over a year trying to get a second kitchen screen, they failed to be able to supply a functioning screen. This was the final straw to close our account with **********************. Good luck getting any help from technical service as all calls are send overseas.