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Shift4
- Business Services
- Center Valley, PA
About this business
Location details
3501 Corporate Parkway, Center Valley, PA, 18034, United States
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This is the worst service ever. The fees are way too high, and you can never speak to a person on the phone.
Business response:
Hi *****,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Based off of the limited information we are unable to locate an account for you. Please call our team directly for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm ET.We look forward to hearing from you soon.Thank you,***** ******
As a business owner I am extremely disappointed with this company. They are completely incompetent, no customer service, no respect for theyre customers. They will take your money with hidden fees and the only answer is Our new CFO ?? Can someone held them accountable ??? We are desperately looking for another POS system to switch..
Business response:
Hi ****,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Based off of the limited information we are unable to locate an account for you. Please call our team directly for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm ET.We look forward to hearing from you soon.Thank you,***** ******
I am a merchant using the service for 30 months. eagerly waiting to end the contract. here are the reasons why I dont trust this brand. The hardware is very pricey, you need to pay every month for the hardware used. I enrolled into an advantage program which means my customers get charged by 4% for using this POS. On the top of this i pay batch processing fee and other fee which is around $110 every month. They make changes to their fee structure every now and then and you dont get notified however they post these notices on... read more
Business response:
Hi Deepak,I am so very sorry to hear your disappointment. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET. I would like to speak with you so I will reach out to you so we can discuss your account. Thank you,***** ****
Absolutely the worst credit card processing company I have EVER used. They have NO way to get ahold of a HUMAN to discuss their outrageous monthly and annual fees that they add at the last minute. $ ******* for annual fee!!?? ON TOP of the $ ***** fee they just added 1 month earlier! ON TOP of the additional fees that they charge every month!And NO WAY to talk to a human to get this resolved OR TO CANCEL MY SERVICE.The owner of this company can rocket to outer space. Yet not a single human to be connected too! Absolutely una... read more
Business response:
Hi ****,I am sorry to hear about your disappointment. I have taken an opportunity to review your account and see that the billing is valid. It is great to see that you are accessing the Customer Hub which is how you are receiving any important notifications. Wed like an opportunity to speak with you so please reach out to our team directly via ****************** at your earliest convenience. We look forward to speaking with you soon. Thank you,***** ******
We are on pause for reconstruction and relocation. We sent back all the equipment temporarily and they kept billing us and auto debiting our account for large sums of money. We would be on hold for hours to resolve and finally get the money back. This happened over 3 times. Most recently still account on pause they charged a $2000 annual fee(RIDICULOUS AMOUNT). No consideration for a non operating entity. This company's customer service and operations is unacceptable. Highly do not recommend as a POS and merchant service sol... read more
Business response:
Hi *******,We are in receipt of your concern and appreciate the opportunity to assist you. Simply returning equipment (unauthorized return) does not change the contractual arrangement. That said, wed certainly like to speak with you so we can help determine what can be accomplished. We will reach out to you but in the meantime, we can be reached directly via ****************** Monday-Friday 9am-6pm ET.We look forward to speaking with you soon.Thank you,*** *****
MOST DISHONEST ************ they charged me almost $1000 for a 'TRANSACTION FEE'; when I called to close my account, which would be up for renewal in about a month; they charged me $1500 for a "Transaction/Maintenance Fee". Couldn't get anyone to answer my calls or answer my online chat. Previously, I saw they had charged me for over a year on a kitchen printer, that I had already returned. I spent countless hours on the phone, sometimes they would lie and say oh, that charge was for something else, sometimes someone would s... read more
Business response:
Hi *******,We are sorry to hear of your concern. I have taken an opportunity to locate an account for you but there is not enough information for me to do so. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET. Please reach out to us at your earliest convenience if you would like to discuss your account. Thank you,Legal Support
Terrible experience horrible SEO, interface is not easy to customize and the monthly/yearly fees. I have not been with them for 3 years now ad they still try to charge my account $190, a year. It's ridiculous they should close their company or get new owners. I do not recommend them.
Business response:
Hi *******,We are sorry to hear of your concern. I have taken an opportunity to locate an account for you but there is not enough information for me to do so. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET. Please reach out to us at your earliest convenience if you would like to discuss your account. Thank you,Legal Support
This company is the worst. I have requested an equipment return and they wont do it unless my husband is present we have gone through this before I am an authorized person on this account yet here we are still arguing over if u have authorization. Although our contract thru shift 4 is done now they say we have a longer contract with merchant services his is that possible when it all started at same time. Im greatly disappointed and would NEVER recommend this company to anyone!!!! **** ****** might want to advertise a differe... read more
Business response:
Hi *****,We are sorry to hear that you are disappointed, and we appreciate the opportunity to assist you.For any communication regarding this matter, please contact our Legal Support team at ********************************************** or call **********************, Monday through Friday, from 9:00 a.m. to 6:00 p.m. ****** this time, the authorized signer has not granted permission for you to discuss or manage their account on their behalf. If the account owner believes this is incorrect, we can help them add you as an ad... read more
This company is horrible. They closed my account 3 months ago and stated all equipment has been returned. Then they emailed me stating it hasnt been returned and they want thousands of dollars - They also wanted $6k for transferring gift cards to my new company that charges 1/3 less than them
Business response:
Hi ****,We are in receipt of your concern and appreciate the opportunity to assist you. Please contact our team directly for expedient service via ****************** if you would like to discuss your accounts. We are available Monday-Friday 9am-6pm EDT.Thank you,Legal Support
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.9 star rating with 441 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.