Shift4

H. P 

on BBB

a week ago

Very Disappointed With Shift4 I Would Not Recommend Them to Small Businesses I have been a long-time Shift4 customer, and unfortunately, my experience has reached the point where I would not recommend Shift4 to any small business owner.After reviewing my recent statement, my effective processing cost appears to be over 4%. I have repeatedly tried to get an explanation, but getting meaningful support is extremely difficult. I recently spent 22 minutes going through their automated phone system without being able to reach a li... read more

Janis M 

on BBB

a week ago

Hidden fees! Put my account negative! Cant get anyone on the phone! 3 times this has happened! Im canceling! They send me constant emails but never about the hidden fees till after theyve come out! Roughly $400 a month for 1 pos system and 1 kitchen printer is what this year has cost me! Also they claim no credit card fees! Which is a lie! They add the 3.5% onto the customers that are paying with credit card! If you try to call the billing department be prepared for no one to ever answer! I never received the promotions they... read more

Ian J 

on BBB

a week ago

MID - 0022569747 Feb 20 / 21, 2026 we had a customer claiming to be Kardi B's cousin spend $ 839 on 5 tickets. She was physically present and signed every Ticket. We then had two attempted Chargebacks over a few months (last being 2026 0960 19377 through 19381 (5 transactions). We disputed each one and supplied required documentation. We were then offered Arbitration which we accepted and subsequently lost. We were advised that the Card was processed manually which it wasn't. In July 2026 we were charged a $ 3,900 Card Brand... read more

Yong L 

on BBB

a week ago

10/1/2024, a sales representative from Shift4 approached our small restaurant and explicitly promised a "No Contract / Cancel Anytime" program with transparent rates. Relying on this verbal agreement, we accepted the terminal hardware. We have since discovered that the sales agent completely vanished after delivery, and Shift4 has hidden a 3-year term agreement without our explicit prior consent or copy of the contract.Furthermore, Shift4 has unilaterally imposed an unauthorized $1,200 annual/bi-annual fee while threatening ... read more

Robin H 

on BBB

a week ago

This is the worst service ever. The fees are way too high, and you can never speak to a person on the phone. 

Alex R 

on BBB

a week ago

As a business owner I am extremely disappointed with this company. They are completely incompetent, no customer service, no respect for theyre customers. They will take your money with hidden fees and the only answer is Our new CFO ?? Can someone held them accountable ??? We are desperately looking for another POS system to switch.. 

Deepak C 

on BBB

a week ago

I am a merchant using the service for 30 months. eagerly waiting to end the contract. here are the reasons why I dont trust this brand. The hardware is very pricey, you need to pay every month for the hardware used. I enrolled into an advantage program which means my customers get charged by 4% for using this POS. On the top of this i pay batch processing fee and other fee which is around $110 every month. They make changes to their fee structure every now and then and you dont get notified however they post these notices on... read more

RUSS H 

on BBB

2 weeks ago

Absolutely the worst credit card processing company I have EVER used. They have NO way to get ahold of a HUMAN to discuss their outrageous monthly and annual fees that they add at the last minute. $ ******* for annual fee!!?? ON TOP of the $ ***** fee they just added 1 month earlier! ON TOP of the additional fees that they charge every month!And NO WAY to talk to a human to get this resolved OR TO CANCEL MY SERVICE.The owner of this company can rocket to outer space. Yet not a single human to be connected too! Absolutely una... read more

Michele M 

on BBB

2 weeks ago

We are on pause for reconstruction and relocation. We sent back all the equipment temporarily and they kept billing us and auto debiting our account for large sums of money. We would be on hold for hours to resolve and finally get the money back. This happened over 3 times. Most recently still account on pause they charged a $2000 annual fee(RIDICULOUS AMOUNT). No consideration for a non operating entity. This company's customer service and operations is unacceptable. Highly do not recommend as a POS and merchant service sol... read more