Shift4

Donna M 

on BBB

2 weeks ago

I run my website through Shift 4. It started out okay, but they are now charging fees without notification. They placed a hold on my account stating I owe $730.00. No bill or calls concerning this only a hold placed on my account and withholding my monies from orders that were placed on my website. 

Jennifer G 

on BBB

2 weeks ago

I am extremely disappointed with this companys billing practices.Without my knowledge or agreement, nearly $800 in insurance fees was charged to my account. I was never properly notified, and I never consented to any additional insurance coverage or related fees.When I called customer service, I waited on hold for over two hours before finally reaching someone, only to be transferred again. I was told the charges were valid because a notice had supposedly been sent at the beginning of the year. I did not receive any notice.A... read more

D Brian M 

on BBB

3 weeks ago

Just HORRIBLE. We signed up to use them and before we on boarded or received any equipment they started charging us, we weren't using it. I contacted my Salesman and brought it to his attention, he reassured us it would stop and all monies refunded. Well, it didn't stop and called directly, on hold for hours, transfered from one department to another, finally was able to cancel, but now no one wants to talk about my $750 they took for doing absolutely nothing. I am glad this happened now before we on boarded. I would have ha... read more

David A 

on BBB

3 weeks ago

We were with Shift 4 after they took over the CDG Commerce Quantum Gateway processor. We started taking credit cards through Quantum Gateway in 2011. We decided to cancel in late December ************************************************************************ fact, one month we had only $100 in sales (online store only) and were charged $53 for the monthly fee, along with all the other standard per card fees. Cancelling the *** account on my own on December 28 was apparently was a bad idea, because Shift4 then took another ... read more

Vanessa D 

on BBB

a month ago

This should be a negative 10. But the lowest they allow is one star!! DO NOT WORK WITH THIS COMPANY! We had a contract that ended in 2023 and never signed another. We called to cancel to get out of it and they want to charge us over 600 dollars to cancel a contract that they don't have any signature on. In addition they just charged our bank account over 1k for yearly maintenance fees!! You cannot get anywhere with customer service. They are like robots saying they are allowed to do this. How can this business get away with ... read more

rick Z 

on BBB

a month ago

I have been processing with this company, that has now changed name to Shift4 for over 17 years. Jan 1st the company charged my accounts over $8905 in compliance fees. We have 13 terminals and have now been over billed for 13 more terminals that were virtual. I had no idea that we were being charged for this. Minimum amount to an account was $650.00 with one account being charged $975.00. I called in and was in queue for a callback and finally received the call 4 hours later. To be told that in November they posted that the ... read more

Shane B 

on BBB

2 months ago

DO NOT USE THIS COMPANY!!!!!! They have the worst customer service you could imagine there is ZERO response from anyone at this companies customer service both email and phone.we got nailed with an annual compliance fee they said they warned us about . What they did was bury it in pages of junk emails no urgent please read. Then they charged us a compliance fee for equipment we dont have . Can we get a hold of them to get it corrected and get our money *******. Dont believe me call them see where you get. I recommend you loo... read more

Audrey S 

on BBB

2 months ago

Signed a contract with a "$189" compliance fee on it. They tried to ACH our bank account for 1k+ on 1/1/26 claiming they have the right to raise it at any time. Sat on hold for 50+ hours over the weekend for phone AND chat support. Theyre claiming they cannot help us further because we're "in collections" after 1.5 business days and theyre now going to keep 80% of our daily CC transactions processed through the system. On top of 6 months of some of the worst customer service Ive had the misfortune of dealing with. I cannot s... read more

Michael W 

on BBB

2 months ago

I was brought into working with this company by a local ***resentative. My small business (3 employees) was excited by the idea of using a handheld device for our outdoor events. We used it a few times but found it to be less than useful. Upon telling our local *** that we would like to no longer use this company, we were informed that we could pay our way out in the amount of $5,250. We were under the notion that we could try out this device and get rid of it if it did not fit our needs. Somehow we were locked into a 21 mon... read more