Shift4

Todd M 

on BBB

a week ago

This company is horrible. They closed my account 3 months ago and stated all equipment has been returned. Then they emailed me stating it hasnt been returned and they want thousands of dollars - They also wanted $6k for transferring gift cards to my new company that charges 1/3 less than them 

William M 

on BBB

2 weeks ago

They flat out lie about features during the sales process, and lie about having responsive developers that are quick and ready to add any features customers need. ********************** is missing some VERY BASIC functionality. They lock you into a contract and throw you to the wolves because they no longer care about you. You are locked in, they know it, and they just don't care about your business. 

Stanley W 

on BBB

2 weeks ago

I am extremely disappointed with Shift4’s handling of case T3352155 involving a $9,876.00 loss tied to a pre-compliance/chargeback matter. Shift4 confirmed in writing that the pre-compliance case had a hard response date of 12/25/2025, that it was issued by Global Pay, and that Shift4 could not issue any form of credit. However, Shift4 was still part of the payment processing/support chain and did not provide meaningful assistance in helping us resolve the issue or recover the funds. This matter involved a $9,876.00 sale/r... read more

Yoon K 

on BBB

2 weeks ago

To the Director of Risk Management and General Counsel: This letter serves as a formal, time-sensitive legal demand for the immediate reimbursement of $130,000.00 USD representing eleven (11) consecutive days of hard-earned credit card sales batches stolen from my two restaurant businesses between May 7, 2026, and May 18, 2026. During this timeframe, criminals executed an unauthorized account takeover of our Shift4 Lighthouse Business Manager credentials. The scammers successfully altered our verified business banking routin... read more

Helen M 

on BBB

3 weeks ago

We originally were going to sign up with this company regarding credit card processing. Since we started it took 4 months for them to try to get the system for us up and running. After we decided not to go with them for the lack of progress, they continued to charge our account for ******************** we were not using. We had to jump through hoops to get the account closed. Here we are 6 months later and they are still trying to pull funds from our account. Luckily we have put a stop payment on them through our bank and th... read more

C. C. 

on BBB

a month ago

Salesman gave false information about charges and what the system was able to do for our business. Salesman was very pushy. We were busy and I kept telling him I didn't have time to talk , he kept pushing. Somehow they have my husbands name on file and my husband works a 9-5 and was not present. They took unauthorized money from my account for equipment after telling us it was free with the service. I called in within a week and asked to be walked though payroll , which was my top nee and was told I would have to pay for an ... read more

Carla C 

on BBB

a month ago

Salesman gave false information about charges and what the system was able to do for our business. Salesman was very pushy. We were busy and I kept telling him I didn't have time to talk , he kept pushing. Somehow they have my husbands name on file and my husband works a 9-5 and was not present. They took unauthorized money from my account for equipment after telling us it was free with the service. I called in within a week and asked to be walked though payroll , which was my top nee and was told I would have to pay for an ... read more

Michael B 

on BBB

a month ago

I started with Shift 4 on in May of 2022. No real complaints about the service until our terminal went dead. They upgraded out terminal to sky tab. The sky tab did not fit our business and my employees had a lot of issues with it. I was told that was the only terminal available. I had our old terminal repaired (key pad went bad) so we continued with the old terminal. This spring i went on the search for a new company to process our card. I found one that worked well for my particular use. Now the bad part. After being with S... read more

Raj N 

on BBB

a month ago

DO NOT USE THIS "COMPANY"!! ABSOLUTE SCAM!!I also wish that I could leave a negative 10 for stars. My situation is very much the same as everyone else's it seems. This company lied to me from the very beginning. Telling me that my first year was free for EVERYTHING aside from the promotional monthly payment. I do not even remember what that number was because I was immediately getting charged for batching, having some premium set up for labor tracking that I did not ask for, and even for not using the **** yeah, they charged... read more