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Shift4
- Business Services
- Center Valley, PA
About this business
Location details
3501 Corporate Parkway, Center Valley, PA, 18034, United States
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Predatory Practices, hidden fees. End of 2025 they charge a year end fee the tis not transparent, and have found after 13 years they have overcharged and added fees I was unaware of. I changed websites and stepped away form their services and they tell me I have a contract with them that ends in 3 months and I have to pay $300 to get out of my contract. I stopped all processing so there are no processing fees. I have not equipment so there are no equipment fees. So they offer me a $0 get out of contract by waiting till end d... read more
Business response:
Hi *********,We are in receipt of your concern and have taken the opportunity to review your account. While the billing has been as per your agreements and the account is now closed, we will need to speak with you directly about your account and to explain the amount that you are questioning. Please reach out to our team directly via ****************** Monday-Friday 9am-6pm ET.We look forward to hearing from you.Thank you,***** ******
Predatory Practices, hidden fees. Refusing to let out of a contract that has already expired. They claim the contract is automatically renewed each year even though I only signed a 3 year contract. There is nothing in writing that explains this and they refuse to give you a copy of your original agreement.
Business response:
Hi *********,We have received your concern. Unfortunately, the owner of this account has not authorized you to address or make changes to the account on their behalf.That said, we are already working directly with the account owner to address the matter. If you need to update your account status, you will need to discuss this with the account owner first. If an update is needed, we can assist once we receive the appropriate authorization.Any communication regarding this matter is to be sent to *******************************... read more
This is the worst POS system. I would not recommend this company. They have hidden and surprise fee. Unexpected monthly charges, sudden rate increase without advance notice and continuing charges. Long wait times on phone lines
Business response:
Hi *******,We are sorry to hear of your disappointment. Unfortunately, we are not able to locate an account for you based on the limited information that was provided. Please contact our team directly if you would like to discuss your account.Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET. Thank you,***** ******
MID **********, fees after fees it is crazy, I don't know when this second account was authorized or something is an account I don't use, I called in and they told me it auto renew in December when I was never advised about this, if you want to cancel you have to pay 1700$, this business is a predatory business on business, please stay away from this people at all cost it is insane
Business response:
To whom it may concern,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET.I will reach out to you so we can address your account. In the meantime, please feel free to reach out to our team directly.We look forward to speaking with you.Thank you,*** *****
Very Disappointed With Shift4 I Would Not Recommend Them to Small Businesses I have been a long-time Shift4 customer, and unfortunately, my experience has reached the point where I would not recommend Shift4 to any small business owner.After reviewing my recent statement, my effective processing cost appears to be over 4%. I have repeatedly tried to get an explanation, but getting meaningful support is extremely difficult. I recently spent 22 minutes going through their automated phone system without being able to reach a li... read more
Business response:
Hi *****,Im sorry to hear about your disappointment. I see that you have several accounts with us, and we truly appreciate your business.Please allow me some time to review everything carefully. Ill reach out to you so we can discuss your accounts, address your concerns, and determine what needs to be done to move things ********** the meantime, please feel free to contact our team directly at ******************* Monday through Friday, from 9-6pm ET.We look forward to speaking with you soon and working toward a resolution.Th... read more
Hidden fees! Put my account negative! Cant get anyone on the phone! 3 times this has happened! Im canceling! They send me constant emails but never about the hidden fees till after theyve come out! Roughly $400 a month for 1 pos system and 1 kitchen printer is what this year has cost me! Also they claim no credit card fees! Which is a lie! They add the 3.5% onto the customers that are paying with credit card! If you try to call the billing department be prepared for no one to ever answer! I never received the promotions they... read more
Business response:
Hi *****,I am sorry to hear that you are disappointed, and I understand your *********** this time, any communication regarding this matter should be directed to ********************************************** or ****************** Monday through Friday, from 9:00 AM to 6:00 PM ET.After reviewing your account, I see that someone is already assisted you with this matter. It is great to see that you are actively using the Customer Hub. Please contact us directly if you are in need of help navigating to the Notices.Please feel f... read more
MID - 0022569747 Feb 20 / 21, 2026 we had a customer claiming to be Kardi B's cousin spend $ 839 on 5 tickets. She was physically present and signed every Ticket. We then had two attempted Chargebacks over a few months (last being 2026 0960 19377 through 19381 (5 transactions). We disputed each one and supplied required documentation. We were then offered Arbitration which we accepted and subsequently lost. We were advised that the Card was processed manually which it wasn't. In July 2026 we were charged a $ 3,900 Card Brand... read more
Business response:
Hi ***,Im very sorry to hear about your experience, and I appreciate you taking the time to share your concerns. We do not initiate chargebacks, nor do we determine their outcomes. Chargebacks are handled and ultimately decided by the applicable card brands.Unfortunately, the card brands allow any cardholder to dispute a transaction by filing a chargeback. The best way for a merchant to defend against a chargeback is to provide proof that the sale was valid, such as signed receipts, invoices, or other supporting documents. I... read more
10/1/2024, a sales representative from Shift4 approached our small restaurant and explicitly promised a "No Contract / Cancel Anytime" program with transparent rates. Relying on this verbal agreement, we accepted the terminal hardware. We have since discovered that the sales agent completely vanished after delivery, and Shift4 has hidden a 3-year term agreement without our explicit prior consent or copy of the contract.Furthermore, Shift4 has unilaterally imposed an unauthorized $1,200 annual/bi-annual fee while threatening ... read more
Business response:
Hi ****,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Based off of the limited information we are unable to locate an account for you. Please call our team directly for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm ET.We look forward to hearing from you soon.Thank you,***** ******
This is the worst service ever. The fees are way too high, and you can never speak to a person on the phone.
Business response:
Hi *****,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Based off of the limited information we are unable to locate an account for you. Please call our team directly for expedient service via ****************** or ********************************************** Monday-Friday 9am-6pm ET.We look forward to hearing from you soon.Thank you,***** ******
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.9 star rating with 434 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.