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Shift4
- Business Services
- Center Valley, PA
About this business
Location details
3501 Corporate Parkway, Center Valley, PA, 18034, United States
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Never use this company for credit card processing. I decided to cancel my credit card service after my contract was up. I called the company to let them know and they gave me a date to cancel. I called on that date, cancelled and then received a bill for extra charges. I contacted the company and they never give you a straight answer. I put a stop payment with my bank. They say if I open up my account to them again they will negotiate about the charges. Don't trust them, they lie. I found out they basically have been lying f... read more
Business response:
Hi ******,We have taken the opportunity to review your account. While we can confirm that you have used our services and that the billing was consistent with the terms of your Agreement, the account is already closed as requested.If you have any questions or would like to discuss your account further, our team is happy to assist you. You can reach us at ******************, Monday-Friday, from 9:00am-6:00pm ET.Please feel free to reach out. We are happy to help.Thank you,***** ******
Hiding fee, plus two unreasonable fee PCI fee (almost $1000 a years in January), and fee related to equipment (almost $1000 charged in July). Those fee could not negotiate unless extend the contract, poor customer service, waiting time to speak to customer service is too long,
Business response:
Hi *****,I am sorry to hear about your disappointment. Unfortunately, I am unable to locate an account based on the limited information provided. While we do not have any hidden fees, we would certainly appreciate the opportunity to review your account and address any questions or concerns you may have.For the quickest assistance, please contact our team directly at *******************, Monday-Friday, from 9:00am-6:00pm ET. We will be happy to assist you.We look forward to hearing from you.Thank you,***** ******
Since January of this year, I have opened 3 cases with this company after having been billed for services I did not sign up for. After the last case was opened I was assured that there Gold team would now investigate my case and get back to me the same day. It's almost a week without hearing from them. It appears they have no interest in resolving this. I signed up for a demo of thier product back in 2022. They assigned a consultant to help me understand their services. It soon became apparent that my needs and thier service... read more
Business response:
Hi *****,I am sorry to hear about your disappointment. I have taken an opportunity to review the billing in question and have been able to verify that it is valid. That said, you may still want to discuss your account, so please contact Legal Support via ****************** for expedient service.We are available Monday-Friday, from 9:00am-6:00pm ET. We will be happy to assist you.We look forward to hearing from you.Thank you,***** ******
Poor communication, large hidden fees, processed card and did not deposit funds into our account they kept the money, renew without notice, large early termination fee, long hold times for any type of service. gave one star since it would let me have none. very bad to work with
Business response:
Hi *****,We are sorry to hear about your disappointment and I am certain that there is a misunderstanding that we can assist with. Any communication regarding this matter is to be addressed by our team and can be reached via ****************** Monday-Friday 9am-6pm ET.Unfortunately, the owner of this account has not approved you to address their account on their behalf. If the owner would like to add you, then they con contact us directly for expedited ********** the meantime, I have reviewed the account and see that Notice ... read more
Predatory Practices, hidden fees. End of 2025 they charge a year end fee the tis not transparent, and have found after 13 years they have overcharged and added fees I was unaware of. I changed websites and stepped away form their services and they tell me I have a contract with them that ends in 3 months and I have to pay $300 to get out of my contract. I stopped all processing so there are no processing fees. I have not equipment so there are no equipment fees. So they offer me a $0 get out of contract by waiting till end d... read more
Business response:
Hi *********,We are in receipt of your concern and have taken the opportunity to review your account. While the billing has been as per your agreements and the account is now closed, we will need to speak with you directly about your account and to explain the amount that you are questioning. Please reach out to our team directly via ****************** Monday-Friday 9am-6pm ET.We look forward to hearing from you.Thank you,***** ******
Predatory Practices, hidden fees. Refusing to let out of a contract that has already expired. They claim the contract is automatically renewed each year even though I only signed a 3 year contract. There is nothing in writing that explains this and they refuse to give you a copy of your original agreement.
Business response:
Hi *********,We have received your concern. Unfortunately, the owner of this account has not authorized you to address or make changes to the account on their behalf.That said, we are already working directly with the account owner to address the matter. If you need to update your account status, you will need to discuss this with the account owner first. If an update is needed, we can assist once we receive the appropriate authorization.Any communication regarding this matter is to be sent to *******************************... read more
This is the worst POS system. I would not recommend this company. They have hidden and surprise fee. Unexpected monthly charges, sudden rate increase without advance notice and continuing charges. Long wait times on phone lines
Business response:
Hi *******,We are sorry to hear of your disappointment. Unfortunately, we are not able to locate an account for you based on the limited information that was provided. Please contact our team directly if you would like to discuss your account.Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET. Thank you,***** ******
MID **********, fees after fees it is crazy, I don't know when this second account was authorized or something is an account I don't use, I called in and they told me it auto renew in December when I was never advised about this, if you want to cancel you have to pay 1700$, this business is a predatory business on business, please stay away from this people at all cost it is insane
Business response:
To whom it may concern,I am sorry to hear of your disappointment and appreciate the opportunity to assist you. Any communication regarding this matter is to be sent to ********************************************** or ****************** Monday-Friday 9am-6pm ET.I will reach out to you so we can address your account. In the meantime, please feel free to reach out to our team directly.We look forward to speaking with you.Thank you,*** *****
Very Disappointed With Shift4 I Would Not Recommend Them to Small Businesses I have been a long-time Shift4 customer, and unfortunately, my experience has reached the point where I would not recommend Shift4 to any small business owner.After reviewing my recent statement, my effective processing cost appears to be over 4%. I have repeatedly tried to get an explanation, but getting meaningful support is extremely difficult. I recently spent 22 minutes going through their automated phone system without being able to reach a li... read more
Business response:
Hi *****,Im sorry to hear about your disappointment. I see that you have several accounts with us, and we truly appreciate your business.Please allow me some time to review everything carefully. Ill reach out to you so we can discuss your accounts, address your concerns, and determine what needs to be done to move things ********** the meantime, please feel free to contact our team directly at ******************* Monday through Friday, from 9-6pm ET.We look forward to speaking with you soon and working toward a resolution.Th... read more
Frequently asked questions about Shift4
How is Shift4 rated?
Shift4 has a 2.9 star rating with 445 reviews.
When is Shift4 open?
Shift4 is open now. It is open 24/7.