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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have no problem (so far) with the repair service that was recently performed on my 2017 Civic. I have a big problem with the additional 3% fee added on to my $2,300 bill because I paid using my credit card. They won't take my Wells Fargo Bank check? What an utter ripoff. Insult to injury.
Business response:
Thanks for your feedback, we're glad to hear you're satisfied with the repair service. We understand your frustration regarding the credit card fee. We're continually reviewing our policies to enhance customer experience.
they didn't wash my vehicle, and they keep trying to sell me services i don't need.
Business response:
We appreciate your feedback! We're sorry to hear about the oversight with your vehicle wash and understand your concerns regarding service recommendations. Your experience helps us improve, and we'll address this with our team to ensure better service in the future. Thank you for sharing!
That I'm told that I need an oil change every six months keep getting constant email messages to make my appointment and then when I get there told that I didn't need one. I don't live very close to showcase Honda and I don't appreciate making an appointment that's kind of like for nothing
Business response:
We understand how frustrating it must be to receive reminders for an oil change, only to find out that it wasn't necessary when you arrived. We certainly don't want to inconvenience our customers, especially those who travel a distance to visit us. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can address your concerns directly.
Needs to be more transparent about pricing. Oil changes are usually a standard 60$ ish but when I rolled up and he noticed I was a women, before I could even tell the guy that it's always been that price, he told me an oil change would be dang near 100$. And you guys know that that's not the case.
Business response:
We appreciate your feedback regarding your recent oil change service and the pricing you received. We strive to be transparent with all our customers, and we'd like to understand more about your experience. We encourage you to contact Sean Hoopes, our Service Director, at 602-274-3800 to discuss this further with you and review your specific service details.
They sold me a lemon and gave me a hard time about getting it fixed. They will not receive one penny from me EVER AGAIN.
Business response:
If you'd like to discuss your experience further, our Customer Relations Manager, Lindsay Voss, is available to assist. You can reach her at lvoss@vtaig.com or 602-604-6539.
The customer service was good and they were very nice. However, I still have an issue that they informed me was not a problem. It was the second time I reported it and it still isn't fixed.
Business response:
It's concerning to learn that your issue remains unresolved after multiple visits. We understand how frustrating this must be and want to ensure your concerns are fully addressed. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can look into this matter further.
Danny was professional and I appreciated his attention to the tasks at hand. However, I was surprised to learn that I needed a $195 diagnostic review to figure out why I could not open my trunk. Turns out the Honda Accord I originally purchased from them has 3 ways to open the trunk and the one located in the glove compartment was switched off. It took $195 to figure that out. You would think that since you purchased the vehicle from them, as a courtesy they would have checked the most standard possible issue as a courtesy r... read more
Business response:
Thank you for your feedback! We're glad to hear Danny provided professional service. We appreciate your insights on the diagnostic charge and will take them into consideration. Your experience helps us improve our customer service, and we're here to ensure you have a great experience moving forward.
Service was expected to be 1.5 hours. The wrong part was delivered and took the entire morning with the car in the shop. There needs to be better review of parts needs to not inconvenience owners's time.
Business response:
Hi there, we appreciate your feedback and apologize for the inconvenience caused by the delay. We're continuously working to improve our parts review process to ensure a smoother experience in the future. Thank you for your understanding and for being a valued customer!
There is no reason for it to take two hours for an oil change when I had an appointment. The service representative was wonderful and kept me informed of the delays as well as gave me a discount.
Business response:
We understand your frustration with the wait time for an oil change, especially when you had an appointment. We aim to deliver efficient service, and your feedback helps us identify areas for improvement. To address your concerns further, please don't hesitate to reach out to Sean Hoopes, Service Director, at 602-274-3800.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,038 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open tomorrow at 7:00 a.m.