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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Was there for an IMPORTANT SAFETY RECALL fix. Was surprisingly difficult to get this taken care of due to lack of parts. I blame Honda, not the dealer, for not having enough parts to take care of things. Once the dealer got the part, I had to drop everything and run to the dealership immediately to get the repair before they used the part for someone else who may be dropping in for it. That was annoying. But I rearranged my schedule and got my car dropped off and they did the recall repair so now I am back in business. I jus... read more
Business response:
Hi there, we appreciate your feedback! We're glad to hear the dealership was able to complete your recall repair and get you back on the road. We understand the frustration with parts availability and will pass your concerns along to Honda. Thank you for your understanding and support!
The salesman, Isaiah, was great. I had issues in Trey. He was very condescending, made rude remarks to my friend and I. Made rude comments about how I should agree to the stupid extra 5 year warranty because I have children that he's disappointed I said no, told me get off my phone because I was texting my dad for advice then asked if he'd pay for my service. Yeah. He will. He was rude. Horrible experience. I should've left, but wanted the car.
Business response:
Thank you for sharing your experience. We're glad to hear Isaiah provided great service, but we sincerely apologize for the behavior you experienced with our other staff member. This is not the level of professionalism we strive for, and we appreciate you bringing it to our attention. Please reach out to Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can address your concerns directly and work towards a resolution. We value your feedback and are committed to improving your experience.
Nothing. Could not solve the problem.
Business response:
We regret to hear that your issue has not yet been resolved. Ensuring that every concern is addressed effectively is a priority for us. To assist you further, we encourage you to reach out directly to Sean Hoopes, our Service Director, at 602-274-3800.
The dealership are taking the used electric car tax credit that a buyer is supposed to get. Not Cool!!!!
Business response:
Chellee, to address your concerns directly, please reach out to Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
Good job with balancing and rotation of tires. HOWEVER, they tried to get me to spend $2,600+ in suggestions. Not appreciated and denied
Business response:
We're glad to hear you were satisfied with the tire service. We aim to provide valuable suggestions, but we understand your concerns. Your experience helps us improve our communication, and we appreciate you sharing it with us.
They forgot to put the cap back on during the oil change and made a mess of my engine bay and driveway. They were great with the clean up and took care of it professionally, but it shouldn't have happened in the first place.
San was great. However, I will not be bringing my car to showcase Honda in the future. The level of service has deteriorated to a point that I no longer want to be associated with social showcase for example, when I used to have a service appointment, I would get my car washed I would get an Uber home when I was there for, this time wash 3% transaction fee for my credit card! And worst of all I live 3 1/2 miles away and the Uber price there and back was $34 a $10 Lift credit is useless. Let me see it again useless. Where can... read more
Business response:
Thanks for your feedback! We're glad to hear San made a positive impression, but we're sorry to learn about your recent experience. Your concerns about service quality and fees are important to us, and we're committed to improving. We appreciate your input!
Really bad customer service is this second time
Business response:
Providing excellent service is very important to us, and we want to ensure we address any concerns you have. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can discuss this further and work to improve your future visits.
I am almost 3 4 time there my car rear set right side pasnger buckle sensor problem not fixed every time my 4 5 hours loss I am more frosted this issue u I want permanent this issue solve I don understand why???
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.