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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Two times I've been there for an oil change, and neither time was the windshield fluid refilled. First time I thought maybe it wasn't included in the basic service, so I specifically asked the 2nd time and I was told this would be refilled. 2 weeks later and I'm having to drive back in on my day off, during my time off, so you could do something I paid you to do 2 weeks prior. Now, 2 weeks after that, and my battery is dead. I know this can happen at any time, and the battery is 3 years old so it being dead isn't a shock, bu... read more
Business response:
We understand how frustrating it can be when expectations are not met, especially regarding routine services like windshield fluid refills and battery checks. We want to ensure that your concerns are addressed properly. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800. He will be happy to discuss your experience further and find a resolution.
Slow and too much unneeded upsell
Business response:
We understand that waiting and upselling can be frustrating, and we appreciate your patience. Our goal is to provide excellent service, and we value your input as it helps us improve. For further assistance, please reach out to Lindsay Voss, our Customer Relations Manager, at 602-604-6539.
Low pressure light on. Tire pressure is correct, 33lb front 30lb back. Why didn't they check the sensor on the tires. It maybe the only issue I have, but this is important!
Business response:
We understand how important it is to have your vehicle's sensors functioning properly, especially regarding tire pressure. We appreciate your feedback and want to ensure that this matter is addressed promptly. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800, and he will assist you in resolving this issue.
My truck does not have that mileage I just reached 64400. They do not inspect the vehicle correctly I will never take my truck back to them!
was hit with a service charge for credit card use at checkout - I was not informed at any point during my appointment of this (except a small sign announcing this new policy posted at waist level); to add insult to injury, this service charge had been added to prior appointments without my being informed
Business response:
We apologize for the inconvenience caused by the service charge for credit card use and for not informing you about this policy earlier. We strive to be transparent with all our charges and regret that this was not the case for you. To address your concerns and discuss this matter further, please contact Sean Hoopes, our Service Director, at 602-274-3800. He will be happy to assist you. Thank you for bringing this to our attention.
They charged me $2000 more for the purchase price and did it underhandedly
originally over charged for repairs and then brought the price down to what the charge should have been in the 1st place but wanting to look like they were giving me a deal. Honda's service is over priced.
no attention to detail. my dash still says maintenance overdue and other nonsense.my clock WAS SET - NOW IT ISN'T. Leaves me disappointed and yearning for professionalism.
Business response:
We apologize this happened to and would like to hear from you. Please email me at jgreen05@vtaig.com to communicate to rectify this situation. Thank you
The person from the service department who helped me did a great job under the circumstances. It's frustrating that it took Honda months to get a replacement part and that makes me think twice about buying another car from them. However that is not the responsibility of the service technician who helped me get through that waiting period.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.