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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Was there for recall work. Waited 3 hours with no update. When finally asked about status, was told a warning light on my car was unrelated to recall. I feel they ran an unnecessary diagnostic test just to get $$ out of me based upon the fact I was told that, "well, if that light comes on again you need to bring it back'," .... then why run the test? Just clear the code and see what happens. Needed air filter changed. Total wait time at dealership was over 5 hours and literally no work was done except diagnostic test and air... read more
My car didn't start two weeks later and my also both my keys are about dead too
As soon as a left there was a knocking sound and I went back and they wanted me to pay $190 for diagnosis
Took almost 3 hours for a scheduled oil change and to switch out an old visor. Quoted $30 - $40 to replace visor. It cost $50 when I got the bill. Mechanic left black fingerprints on new visor as well as trim and fabric near visor. A few days later got home and noticed gas smell coming from engine. The mechanic had failed to put the oil cap back on so I had been driving for days with the oil compartment open. My husband took back and they changed the oil and found the cap. However, I am not sure if they really changed the oi... read more
Showcase Honda prices are rediculously absorbant. I only went there because Honda had an Electronic Failure and Manditory Recall. All the work suggested to be do at Honda could be done for half the cost at other dealers.
Business response:
We understand your concerns about pricing and want to ensure that you feel confident in the value of our service. We're committed to providing quality care, and we'd be happy to explain our reasoning behind our prices. Please feel free to reach out to Sean Hoopes, our Service Director, at 602-274-3800.
Well I previously purchased a 2005/ 2009 & 2011 Honda Accord and Showcase Honda was the best customer service I had ever received in my 35yrs of owning a vehicle however recently as of last week I experienced horrible customer service. I had a break job done in March and in 60 days I needed new pads and rooters - why is that? They didn't honor the brake warranty stating it is the calipers that caused the pads to wear down. When I went to brake plus the service tech said the piston in the Caliber was not pushed in and that th... read more
Business response:
We'd like the opportunity to discuss the work we had performed on the vehicle along with our findings related to your brakes. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
I went in and told them I was paying cash for the car. Why did it take them over 4 hours to make a deal? To the point that I left because I was tired and got a head ache. I wanted today car and they wouldn't budge. I had to bring my son with me to make the deal. They made me feel that because I was a woman I couldn't make the deal AND The sales woman and manager told me the car was a pure owned certified car and the finance person said it wasn't....AND the 2 departments did not talk to ea other.
Business response:
We're disappointed to hear this experience with your recent purchase was less that satisfactory for you. We'd like to address your concerns directly and answer any questions you may have. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you.
not good. felt pressured to purchase the extended warranty after being asked 4 times. car has a vibration im not comfortable with--was told it was due to the A/C being on but--after purchasing ive come to find that its not just the A/C
Business response:
We'd like to address your concerns directly. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you.
I bought a car I really like, and the experience was great at the time of purchase. However, I found out later I was deceived. I initially declined warranty coverage while I was handling the financials because it added $40 to my payments, but I changed my mind when I was told I could get it for $8/mo. I was led to believe only some number shuffling was done to make it happen, but it turns out this warranty was purchased by adding 3 months of payments to my loan. I won't by buying from you again.
Business response:
We'd like to go over our financial discussion and paperwork given with you directly. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.