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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My experience in buying the car was fine, friendly and competent personal. However, the next morning I couldn't start the car. Since I have been a member of AAA for years I called them. They came out, tested the battery and determined it was bad and had to be replaced, which they did and provided me with a $215 bill. I took that to Showcase Honda expecting to get an apology for my inconvenience and a refund of my $215. Instead, I was told that I would have to deal with Honda USA, not Showcase!
Business response:
Unfortunately as it is a new vehicle, any issues covered under warranty go through the warranty company and not the dealership. The claim can be filed and then further instruction from the warranty company will be given. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
i WAS TOLD THAT MY BATTERY WAS BAD AND THAT THEY HAD TO JUMP START IT. THE BATTERY IS ONE YEAR OLD AND PASSED ALL TESTING BY AAA WITH FLYING COLORS. I WROTE AN EMAIL TO SHOWCASE VIA CHAT AND COMPLAINED. NO ONE HAS RESPONDED. I DETEST ANYONE THAT TRIES TO SELL ME A SERVICE OR PRODUCT I DON'T NEED. THE SERVICE WAS VERY REASONABLY PRICED BUT I'M NOT SURE I WILL GO BACK.
Business response:
We're more than happy to go over our findings with you again if needed. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
The experience gets worse and worse and the customer service quality is non-existent
Business response:
We are sorry to hear of the issues you are having please feel free to contact me at 602-274-3800 to discuss and see if I can help!
They want to charge for any little thing they do. Even when they don't do anything.
Business response:
Our policy states any inspection does incur a fee unless the recommended services, if any are found, are completed. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
3hrs to get oil change with appointment
Business response:
We appreciate your patience with your recent appointment. Should you wish to discuss more details of this, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
After we bought the car--we could not get someone to call us back regarding the wrong name on temporary license--SO SAD! Our sales person promised she would call right back and she never did--even after we called 2 to 3 times again! The sales floor is dated and non-luxury with very loud music which we were told could not be turned down. Much wasted time and discussion about whether the navigation system SD card was not working. Turns out the car doesn't have navigation system.
Business response:
We're disappointed to hear there was miscommunication with our team. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you.
Worst customer service I ever had.
Business response:
We'd like to assist you where we can, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Over priced... They charged you to used your credit card.... Never again.. I'll go there..
Business response:
We strive to be price competitive in the market as we utilize Honda Certified Technicians as well as OEM parts in our service department. Should you have any further questions, feel free to reach out to our team.
I presented Showcase with a Showcase advertised coupon for a $89.95 service. Showcase accepted the coupon but charged me $110.00 + tax.
Business response:
All of our service special offers do include a disclaimer for which "tax + shop fees not included". Should you wish to discuss this further, At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.