This profile has been claimed by the business owner or representative.
Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Wait hours are about +2 hours for a simple oil change and that's with an appointment. They will try to spin and lie about why your car is taking so long.
Business response:
We appreciate your patience as it is a busy season for the valley and our team is doing their best to accommodate our customers. Should you wish to discuss this further, feel free to reach out to our Service Department at any time. Thank you.
Not good. The air bag light was on continuously. They replaced the SRS module that controls the air bags and a week later the light came on again. Now I am told it is the seat belt buckle, which I thought it was to begin with. I don't know if that SRS part was defective, I have no way of knowing. But the problem was not fixed. And I am not happy. Now I am waiting for the part to come in and if i should be in an accident it is likely the air bag won't deploy and I could be injured.
Business response:
Please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your previous completed work as well as current concerns. Thank you.
They sold me 2 cars, telling me both times the process would be "quick and easy". That was a lie. The cars I bought both turned out to have dry-rotted tires. This time, went back to see if the manager would make a good moral decision to replace the tires. I left the car there after they said I'd get an answer withing 2 hours. After FIVE HOURS I called to see why I had not been contacted and the answer was just no. No, with No explanation. They're taking advantage of people and dodging blame.
Business response:
All vehicles we sell undergo extensive safety inspections prior to sell which is why this feedback is surprising to us. We'd like the opportunity to look into this and address your concerns directly. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Worst experience ever . Do not go to this dealership. Would not give me my car keys back when I wanted to leave.
Business response:
We'd like to apologize for this situation as we don't want our customers to feel uncomfortable at our dealer. We want to address this directly. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you!
The experience was terrible. It started off by booking an appointment with their automated system. When I arrived the service advisor said that I could not expect them to fix the car in the time remaining in the day!
Business response:
We appreciate your feedback regarding your experience and we'd like the opportunity to assist you with your vehicle. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
I got my car done threw the zartak and received it back eith small scratches on my hood and lights
Business response:
We'd like to look into this with you directly. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Tire failed on new hybrid CR-V and Roadside Assistance took me to Showcase Honda. I purchased tire warranty when I bought my car, but I had to pay for the new tire, with a promise that it would be reimbursed. Have not been reimbursed.
Business response:
At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to assist you with this.
Not happy left oil pan in screw fell down could not drive car , had appt. This happened a day later. Had to call service department to send someone and repair it . They did at this time I pray it is ok.
Business response:
We're disappointed to hear this occurred to your vehicle. We'd be happy to address any concerns you may be having. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
THEY CHANGED TRANSMISSION FLUID CHANGE ONLY AFTER 18 K MILES.
Business response:
At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your appointment details further.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.