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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The service process went really good. Easy. The rides they offer not so good. The credit wasn't posted so I had to pay for my ride home. Then it posted for the ride back.
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
No le hicieron el cambio de aceite ni nada de lo q mencionan
Business response:
Nos preocupa esta revisión, ya que nuestros clientes deben autorizar todo el trabajo de servicio realizado en sus vehículos. Queremos comprender mejor esta revisión, lo antes posible, comuníquese con Sean Hoopes, director de servicios, al 602-274-3800.
All I want to say is I miss working with my usual advisor. But I always end up going on his day off. Its not that other advisors are bad but my usual is way more kind and explains things so I understand and he always gets me a deal !
Business response:
We're disappointed to hear you weren't satisfied with your service visit. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your concerns and so we can answer any further questions.
Not my car. Who's car did you service. What's going on?
Business response:
If there was an error, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Salesman was great. Completion of the sale with the finance department completely soured me on Showcase Honda. They added extra packages which were extremely expensive and considerably more than my local dealership. Also, they tried to sell me an unneeded extra warrantee. I had to pay for a paint treatment for which I will be unable to fulfill the reapplication requirements. Phone calls and emails went mostly unanswered. Paper trail of lease signings show questionable charges and manipulations.
Business response:
We would be happy to address any questions regarding your sales experience. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Honda was quick to sell the warranty and telling you how much it covers but fail to tell you what it dont cover. What are the odds the two different things I take it in for are not covered the battery and the tires were out of round they were not covered disappointed. We bought 3 vehicles from there.
Business response:
Our team is trained to provide any and all details pertaining to what is and isn't covered in our warranties. Depending on the package, normal maintenance i.e. (tires, oil changes, battery) are not covered and other packages do include these. We would be happy to discuss this further with you directly, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
From the purchase date of 1/6/23 until today 2/9/23, I've had several pretty major issues with the vehicle I purchased. The key fab I received today was after a back and forth with the sales team. When I purchased the vehicle, it was labeled as a Certified Pre Owned vehicle on their website. At the time of purchase, the second key they gave me wasn't working. The salesman, Brian, told me it's probably the battery and just needs to be changed. A couple days later I changed the battery in the 2nd key and still didn't work, so ... read more
Business response:
We're extremely disappointed to hear this feedback related to your feedback. We would be more than happy to gather all details pertaining to this experience, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Awful experience with showcase Honda. From the salesman, the service Center, and the manager. Very unprofessional and terrible communication with costumers. They lie to get you to sign up for the MPP insurance. Fail to explain the process to you and even though you fought to lower your payment amount because you accepted the extra ONE year insurance your price is up for the whole loan time. Cameron in service didnt do his job like he claimed, he didnt communicate at all. When called to speak with him they claimed to give him... read more
Business response:
We're disappointed to hear you weren't satisfied with your purchase as well as for miscommunication from our service team. Our team is trained to communicate any and all details and disclosures pertaining to our MPP program and other warranties prior to sale. We would be happy to speak to you to understand all of your concerns, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
All 4 rims had become corroded. Vehicle was not inspected properly. Had to later purchase rims from third party (discount tire) since rims had become so badly corroded. I've had the vehicle just over two weeks, dealership has not taken any accountability for ongoing issues. Very disappointed with their Sales and Management teams specifically. Service has done their best to be accommodating. Once repairs are finished I will not be taking the vehicle back to Showcase for regular maintenance or anything else for that matter
Business response:
We're disappointed to hear you weren't satisfied with your purchase. The used vehicles we sell undergo multiple safety inspections prior to sale and other various parts are considered as-is based off of their wear and tear. We would be happy to address your concerns and answer any further questions, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.