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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was charged even though I insisted showing the notice I've received from Honda regarding the extension of product warranty, but Service Technician didn't get it and says it's ok, so I thought he knows, but at the end of the day, I was charged.
Business response:
We're confused by this feedback but we want to address your concerns and answer any questions. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
They blocked the Bible on their wireless network. During my wait I wanted to access the bible but I couldnt. Everything about Bible is blocked. Very weird. God have mercy on America! The inspection was also very superficial!
Business response:
Our wifi network will not allow any websites that have been flagged for spam or spyware to open to ensure the security of our network. We would be more than happy to go over our findings with you, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
And it was terrible every single person in there lied to me and I was like ran over by a truck just because I'm a single woman and they don't think I know what I'm doing that's funny I would never ever recommend going there ever and I found many people on the internet that don't like them either so I wouldn't buy from them ever
Business response:
We're concerned and confused hearing this feedback as our team strives to be transparent in our diagnoses. We would be happy to go over our findings as well as provide pictures. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Terrible terrible terrible all they did was lie to me and take advantage of me lock me into stuff that I never agreed to and it's getting addressed thank God but yeah don't don't recommend that place to anybody
Business response:
We're disappointed to hear this feedback and confused as any service work must be approved by the customer prior to our team assessing. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Car was returned with exterior dirt worse than when initially dropped off with dealer for service. In addition, the car was left in the sun prior to being picked up by customer and was extremely hot in the cab when driven off lot by customer after being picked after being serviced.
Business response:
At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your concerns further.
Awful! Won't be going back to Showcase. Really a poor excuse for a dealer service shop.
Business response:
We're disappointed to hear this feedback and we want to understand your concerns related to your appointment. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
The 2 back tires were cupped. The rear bearings and shocks were bad and they did not notify us of the problem. The car was really loud from road noise and the bad tires.
Business response:
Were disappointed to hear you feel we missed something during your service appointment. We would be happy to go over our findings with you as well as any other details related to your appointment. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
They told us there was a nail in the sidewalk which was irreparable. In addition, they told us we needed new tires for $1600. We took it to discount tires. They told us we had 25-30000 miles left on the tires. The problem was a screw in the tread which they fixed for free.
Business response:
Were disappointed to hear you werent satisfied with your service visit. We would be happy to discuss our diagnosis with you as well as answer any related questions. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 at your earliest convenience.
Now that my odyssey with Showcase Honda seems to be over, I'll write a final review. Bottom line: I'll never go there again. I bought a used GMC Sierra there. There were repairs needed that I pointed out to the salesperson when I went to pick up the truck. The salesperson said they were minor and that they could take care of them, no problem. I reached out to the person I was given to contact, followed up multiple times, yet they fixed only one item. Terrible service. Never again.
Business response:
We're disappointed to hear if there was any miscommunication with our team regarding any services you wanted performed. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.