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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Terrible service dont ever buy a used car from them
Business response:
We're disappointed to hear you feel that way about us. We're more than happy to speak with you to address your concerns. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
No Car Wash. long time than expected. side mirror has poped out but did not pay attention or snap it in. when asked to do it then I was told to wait and run diagnostics which is about $150+ additional cost to me. I did not expected such a cheap trick from dealership.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to answer any questions related to your experience, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Wouldnt go back to this dealership for a purchase. I wasnt provided the documentation I was promised about my contract & financing, then had to go back & forth to receive the docs & info I needed. When I went to give my down payment the next day (which is when i thought Id receive my docs) the finance associate was so rude & condescending made me wish I wouldnt have signed the contract the day before. Its almost like the customer service is out the door once you sign the documentation.
Business response:
We're disappointed to hear about this feedback as we strive to deliver excellent customer service. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you!
The wait, with an appointment, for an oil change was over 2 1/2 hours.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Shady sales tactics. Management made weak attempt to reach out, but no goodwill offered.
Business response:
Were concerned and confused by this review and we need additional context to understand this situation further as well as corroborate our records. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
The low air tire icon came on and I called Cassie at Showcase. She invited me to come in to have it checked. Within an hour as she promised, air had been put in the tires and she explained why the air was low and how the amount of air in the tires determines if the ride is smooth, rough or bouncy. There was no charge and my car was washed! I've been a customer of Showcase Honda for more years than I can remember and appreciate the great customer service! Betsy Buxer
Business response:
Thanks for the positive feedback on your visit! We're glad to hear our team offered you excellent customer service and were able to accommodate your needs. We strive for 5 star reviews and should you have any question regarding your visit, please feel free to reach out to us. We hope we can assist you again soon.
They couldnt determine the cause of the problem. Therefore they couldnt do anything to prevent it from happening again in the future. I had told them in the past there was a problem and their response was to use more expensive gas, which did nothing to stop the problem.
Business response:
Unfortunately, when we cannot diagnose a problem through inspection and replication, we cannot solve any issues pertaining to a vehicle. Should you have further questions regarding your service visit, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
Two weeks after purchase had to get oil change and have bad breaks Still haven't gotten contract of purchase
Business response:
We're disappointed to hear about this as our vehicles are always inspected and have all maintenance completed prior to sale. We want to address this further, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
They never seem to fix anything. In fact, the car comes out with more issues.
Business response:
We're disappointed you feel that way as our knowledgeable team strives to be transparent in their findings of our customers vehicles. We would be happy to address your concerns further, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.