SimonMed Imaging - Ocoee II

Amanda S 

on BBB

a year ago

I did one star. If available it would be 0 or a negative number.The service at the locations are excellent. The billing is a disaster. I can not decided if it is outright theft or blatant negligence in their management.I had testing done beginning in February 2023. Their were a hand full of appointment this year. They require a payment plan at time of service and a minimum $50 on date of service. As soon as I have an EOB from the insurance company, I cancel the payment plan and pay the remaining balance due immediately.I can... read more

Maria S 

on BBB

a year ago

Like others, if there was a 0 rating I'd use it. SimonMed incorrectly billed us and after several calls to ******* Services and sending documentation that we had paid the bill, the representative admitted that they had the payment. He said "Not to worry, I cleared your bill". That was in January. I received another bill in February, called again, and was told to disregard the bill because he could see that our account was adjusted, that the February invoice crossed in the system. Again, he said "Not to worry, it's taken care... read more

Jacqueline E 

on BBB

a year ago

SimonMed overcharged me for a service on Nov.1, 2022 and after repeated attempts to resolve and repeatedly being told that a credit would be issued in **** business days, no credit has been issued. Calls to the call center repeat the script that the topic has been escalated and it will be **** business days. No one in the call center is available to resolve. This is unacceptable for a procedure that is approved through insurance and has costs to be charged upon arrival. 

Eileen L 

on BBB

a year ago

I had routine imaging done at SimonMed on 07/24/2023. Even though I have a HRA with money in it to cover the procedure, they insisted on up front payment (which would be fine if their refund policy was remotely ethical ***** business days is a joke as it can be immediate if they want). I did a payment plan and paid $50 up front because I knew I would have trouble getting my money back due to previous experiences. My HRA, as expected, paid for the visit. I asked for my refund and was told it would be coming in up to 45 busine... read more

Susan S 

on BBB

a year ago

I have had no problems...at all..with the x-ray technicians nor with the staff at the front desks. They have been SUPERB! I have been to the SimonMed on ***************** and the one on ********. However, trying to get a CAT scan scheduled has been a MAJOR disaster. After speaking with a representative I am always transferred to someone else to do the "actual" schedulding. NO ONE EVER picks up the phone. And that is after trying three times yesterday and today!I even tried to do the on-line scheduling, which was recommended ... read more

Angie C 

on BBB

a year ago

SimonMed owes me money from an overpayment from over a year ago. If I could leave zero stars, I would. 

Monika S 

on BBB

a year ago

I went for my abdomen CT in July at Simon med located in *************. I paid about $165.00 as my cost share responsibility and my insurance paid their part too. But in August my doctor called me stating reports by Simon Med were not giving them any conclusions and they filed an addendum. So I waited for my reports.I called Simon med in last week of August and asked if they sent addendum, of course they did not. They cleared I cant get more testing unless I pay for them again even though they did not do their job. Even thou... read more

Stacy P 

on BBB

a year ago

I have an HSA with a 100% coinsurance after meeting the deductible. Simon Med collected payment of $439.35 at time of service on 2/1/23 and $914.16 at time of service on 2/8/23. However, due to the delay in claim submittal, I met my deductible prior to Simon Med submitting claims to my insurance carrier for payment. My insurance carrier has since paid 100% of all claims, including claims submitted for the services provided on 2/1/23 and 2/8/23. I have contacted the billing department on 4 different occasions, beginning in Ap... read more

Steve S 

on BBB

a year ago

I am writing to complain about my experience with SimonMed *** done 6-26-2023. Location was the ************ facility, ******************************************************************************************** ** 85050.The radiologist, **********************************, who read the **** did a very poor, incomplete job with his 6-28-2023 report.I called SimonMed multiple times to complain & attempt to get a different radiologist to read the *** properly & do an addendum.Staff was uncaring & unhelpful with my complaint. I ... read more