SimonMed Imaging - Ocoee II

Ethen A 

on BBB

a week ago

Absolutely terrible experience. This place has no clue what they are doing. I showed up 20 minutes early to my appt. I was literally the only one in the waiting room the entire time. I waited an hour, and the Tech was on his lunch break. I was never seen. No apologies, no rescheduling, nothing. Just poor, and incompetency across the board. I highly recommend using a different provider. 

anthony j 

on BBB

2 weeks ago

0 stars was not available. This is hands down the worst company I have ever dealt with and it is not even particularly close. Had an appt for an MRI scheduled at 5p, drove over an hour to get there only to find out they double booked me and then have them tell I have to wait. I told them I was very clear when I made this appointment I had to get my car from the mechanic at 6p so I would have it to drive to work the next day, the girl essentially tells me too bad with no empathy, compassion, nothing. 5;45p they still haven't ... read more

Alex M 

on BBB

3 weeks ago

Terrible option for imagining services. Waited over 45 minutes after my appointment time. Will never go back there again. 

Diana R 

on BBB

3 weeks ago

Ive been having so many issues with SimonMed lately and its not just on one area. Last year I was having issues with billing, now if its not the results taking almost 2 weeks, its the bad coordination of scheduling. I contacted their complaint department but it seems that they havent put too much effort to address the issue. The most recent issue I had with them was yesterday, SimonMed called me to let me know they had an order from my doctor for * rays, since I had Cervical Spine Surgery on 10/10/2025. First they told me, e... read more

Ralph P 

on BBB

a month ago

Simon Med is owned by a group of doctors who seemingly intend to monopolize the imaging market. By doing so, they are placing unqualified staff in patient-facing positions on site and in call centers. I just got off the phone after an attempt to make an appointment. I reached a call center, presumably in ******, and could hear boiler room chatter in the background. The *** required an unnecessary amount of information, even though it was already in their system. I did not feel comfortable with this and advised the ***. She t... read more

John K 

on BBB

a month ago

Horrible. We showed up for an appointment. They said the equipment was down. Afterward trying to reschedule on there sit was made impossible. The chat feature did not work. All methods to reschulde were not allowed. These people do mot care about an individual Ulead, just the money, and they can't even get that right. ******. 

Angel R 

on BBB

a month ago

Ive had to call on behalf of my mom for billing purposes because they never have a spanish speaker available. When I asked where I could put in feedback, they transferred me to an automated survey. Terrible service over the phone. 

Katie C 

on BBB

2 months ago

Don't bother making an appointment because they will cancel without telling you, then gaslight you to make you believe it's your fault. I guess the email and text confirmation is merely a suggestion and not an actual appointment. I'd hoped this experience would be an improvement over the last visit, where they were running two hours behind but never bothered to reach out and tell me. ****. Zero improvement. Seriously, book a flight to ****** and get your MRI there instead of dealing with this disaster of a company 

Dan F 

on BBB

3 months ago

My specialist referred me to this facility for a CT scan. When calling to schedule the appointment, the *** asked which type of contrast. Having no knowledge of this process whatsoever, it was a totally random guess for me. I figured the ***s would have some sort of willingness to go over such important details to help give patients a more educated selection. They also didn't key me in on what sort of up-front out of pocket expenses to expect. The most convenient time for me was on Monday morning... which consequently meant ... read more