SimonMed Imaging - Ocoee II

Jody B 

on BBB

a year ago

This business has been calling for months. Today I decided to answer to see what they are calling for. *** didn't respond and would just stay quiet when I asked questions, ultimately resulting in my ending the call. She wanted my full name and date of birth. I'm not giving that to random people who call. Furthermore, the interaction seemed shady. Professionalism starts with responding to questions asked when you call. I didn't call. 

Q. N 

on BBB

a year ago

I was misinformed 3 times from 3 different Simonmed associates/employees about my US 's payment. First, 1 associate told me that they could always back out my copayment and charged me the cash price as it was lower. I called the billing department and talked to ************** and he said that they could not reverse my payment because the insurance claim was sent in progress and I must wait until the claim was done to call back to request for reversing the claim. However, after I received the claim and called back, another as... read more

Gail L 

on BBB

a year ago

My doctor sent an order for a Barium Swallow x-ray in January 2024. They never called me to schedule the appointment. So, I scheduled the appointment and was told they can't get me in until May 24, 2024. I called for the appointment in February . Four days before my appointment they cancelled and was told they do not have a radiologist. When I called them back it was so frustrating to speak to people that don't care, have you repeat your name, address, and date of birth so many times. Then say your rescheduling , "No, you ca... read more

Vladimir C 

on BBB

a year ago

I was 40 minutes on the line with SimonMed answering all their questions to make an appointment. Finally made an appointment date and time . But later realized they didnt even tell me the address my appointment is . When I called to find out . They told me that I dont have scheduled appointments.Such an unreliable company. 

Danyial M 

on BBB

a year ago

This company is horrible. I have called 13 times trying to get a detailed invoice for an Ultrasound for my FSA. NODOBY there can send me an invoice. How is this even possible? I have asked for a supervisor, I have been hung up because now I am so frustrated that I have wasted so much time trying to get a simple invoice.I will never use this company again for any service. If ZERO stars were an option I would give that. 

Blanca S 

on BBB

a year ago

They get one star because 0 wasnt available. They hung up on me 9/10 times that I called. I was looking for help with scheduling a medical test and things escalated where I wanted to leave a survey for the poor service and each time the rep either bypassed the option for me to leave a survey or the system hung up on me. I requested a supervisor 3 times and each time the rep put me on hold and then hung up on me. I asked to be called back if the line disconnected and they did not call back. I received an automated call saying... read more

Dominick T 

on BBB

a year ago

I had 7 x-rays taken and signed the necessary document to have the report sent to my house.Days after I received a call to schedule an appointment to have my x-rays taken. I explained to the staff that the imaging was completed and I didnt want any more calls or text sent to me.The response I received was do you want me to cancel the x-rays. I explained again the imaging was already taken and like a broken record the same response do you want me to cancel the imaging. I responded with do what you must to stop the calls and t... read more

Darlene C 

on BBB

a year ago

This incompetent organization is not worth one star. Two weeks ago was my husbands appointment for a brain *** - we walked in and were immediately told they cant do it here and we have to reschedule at another location where they can do the scans they want. I asked why didnt the scheduler let me know which location is the correct location? Oh were sorry was their only explanation. Two days ago was the next visit to the new, rescheduled location, we waited 45 minutes then were told it has to be rescheduled again, no real expl... read more

Diane O 

on BBB

a year ago

They are incompetent and they use poor English speakers from ***** to answer phones. They NEVER do the Pre-Certifications required but lie to you and say they did, then they charge you up front and then bill with insurance and let the patient pay extra due to lack of pre-certification. When you try to talk to someone about the issue they are rude and do not help at all, they just direct you to call your insurance instead. I will NEVER go them again, they are despicable and pathetic. They give you the total run-around and nev... read more