SimonMed Imaging - Ocoee II

Shelley G 

on BBB

a year ago

On 11/4/23 I was sent to SimonMed Imaging to obtain xrays of broken fingers. I gave them my insurance information, paid the co-pay and went back to my physician. Fast forward to today, 7/12/24 and I am still fighting with them to file my insurance claim correctly. I have spoken with 6 different customer service/billing reps and all of them assured me that it would be re-submitted to the correct insurance plan. Nothing has been done. I have now received a statement saying that my account is being turned over to collections. I... read more

Robert D 

on BBB

a year ago

Wish there was a no star option. Off shore calls only. No option to speak to a person at the location you chose. Then after 20 minutes of jabber you get disconnected. BS! 

Lisa M 

on BBB

a year ago

Go anywhere but SMI! Resolving billing issues is a total nightmare. Example for service provided on 7-12-23 I was told on 7-8-24 that I owed $1931.57. On 7-9 my Insurance Representative and I were told I was being issued a refund of $465.00 and on 7-10 I was left a message I owe $153.00.Do not pay them ANYTHING unless you are absolutely sure you owe it. 

Chris A. 

on BBB

a year ago

I am writing to report an issue with the billing practices at SimonMed. On June 11, 2024, I received a final notice for unpaid medical bills related to radiology services I received in May 2023. I have reached out to the billing department multiple times since receiving this notice but have not been able to resolve the issue.On the day of my treatment, I was given a specific amount to pay, which I paid in full by October 2023. I have a receipt showing a zero balance for that service. Despite this, I received a final notice f... read more

Yvonne M 

on BBB

a year ago

I went for an MRI on April 24, 2024. Supposedly, I owed $395.00. I paid $98.00 at my visit and then made a payment plan. In May, they took $74.00 from me, even though my insurance paid all but $80.00. They owe me $93.00 and I'm having a hard time getting it back. I will never use SimonMed again. They don't check with insurance before procedures and overcharge you, then don't want to give your money back. 

Cristina R 

on BBB

a year ago

I visited ********* in ******** for an *** of the ankle. I provided my insurance and they said I owed $650. When I asked if they were in network she said yes and that this was my copayment that would go towards my out of pocket deductible. I said I couldn't get the *** done then and the lady said to pay cash it would only be $295. I paid the $295 even though that was steep for me at that time. When I got home my husband checked our coverage and as it turns out I have $0 out of pocket for imaging. I should not have had to pay... read more

Ryan B 

on BBB

a year ago

Failed to bill insurance for my daughter's hip ultrasound and don't show insurance on file, even though the information was provided twice. Got the address very wrong on the bill as well, so we were lucky we saw the online copy. **** says to go to a website to update insurance information, but it is not possible to do so on the website. No support links or phone numbers are provided on the website. This company has a reputation for shady billing practices and just keeps living up to the reputation. Their interfaces are clear... read more

Guner E 

on BBB

a year ago

I was here on 06/04/2024 for a cardiac CT scan upon a referral from my cardiologist due a critical condition. I paid $224.01 copay before the scan. Now, it has been almost a full week, my report is shown as unread. Based on their web page, the results would be ready 1-3 days. I have never this kind of issue with any health provider. The results have been always ready 1-2 business days in my previous experiences. 

Bryce L 

on BBB

a year ago

My insurance (Tricare Young ***** Select) is covered. Was expected to pay $50 copay for my ultrasound, but was instead met with an unexpected $490 bill. I rescheduled my appointment for another ultrasound for next week with 24+ hour notice, and I just received another bill for a combined total of $1300. For 2 covered ultrasounds.