SimonMed Imaging - Ocoee II

Kristin L 

on BBB

a year ago

I completed all paperwork online over a week before my 8/26 appointment; when I got to the appointment a half hour early, I was too to go have a seat. Well after my scheduled appt time, I enquired about how much longer it would take, and they said they were having trouble contacting my insurance and I would not be able to go in until I paid my copay--they just didn't know what it was and were having trouble verifying my insurance. Over an HOUR later, I enquired again and ended up calling my insurance company MYSELF and force... read more

IRIS J 

on BBB

a year ago

This is my first and last time not having my tests done within the ****************** system. ****** LEARNED. I was familiar with this particular location when it was known as Diagnostic MRI. The physician I worked for would refer patients here frequently but once it changed over to SimonMed, things obviously went downhill. For starters, their phone system is THE WORST! They have one phone number for a call center in who knows where and they are all completely clueless. Last week I spent an hour being transferred back and fo... read more

John W 

on BBB

a year ago

I have twice taken off of work to get a medical screening. I received a text and completed the necessary information including upload insurance, upload my drivers license and completing the question. I get to the appointment, mind you I took off work to do this, and they have no record of my appointment. I am forced to reschedule, take time off of work, complete the information they requested..again and go to the appointment. I once again confirm I have arrived via the text link to my portal. I go inside and yet again they h... read more

Julie S 

on BBB

a year ago

I am having an issue with SimonMed now trying to charge for more on a Diagnostic/Sonogram Mammogram that was performed in October of 2023. I had them auto-draft the amount out of my account and now after paying off my co-pay with several payments, almost 5 months later, I am getting 2 more bills sent to me charging me another $80 and $20 more. Interesting how they date from this month, August, and that they were also mailed together in the same envelope. I am going to be relentless to get these off my account. This company i... read more

Kevin G 

on BBB

a year ago

My wife, ***************************, is a patient of ******************************. She had surgery on 7/31/24 at *************************. They discovered cancer again for the second time. The doctor ordered a CT scan and he ordered through SimonMed. They called to set up the appointment on 8-14 and we had an appointment on 8-16. The Dr wanted in done sooner so the called and changed it to 8/13. Then they called to change the time and told the copay was $250. Money is their most important thing. Then they called the four... read more

Sharon E 

on BBB

a year ago

I went to Simonmed for mammogram, had biopsy done for suspicious area. Biopsy came back positive. Made appointment with oncologist who requested hand carry all radiology CD/images.I went to pick these up and was told they were out of CD''s and didn't know when they would be able to get copy of my records.This is outrageous and unacceptable. 

Melanie Y 

on BBB

a year ago

SimonMed does appear to have some very unethical billing practices. I have had several different scans over the past 6 months. I am finding that each time I paid the amount that was expected to be paid by my insurance. I have confirmed my insurance has paid these amounts. With each new procedure they would again charge me. Not once did they recognize that I had a credit balance from the prior procedure. I am now in the process of trying to get a refund in the amount of $2,761. This combined with the terrible service I have r... read more

Deb A 

on BBB

a year ago

Both myself and the provider who referred me for MRI imaging are beyond frustrated. Beyond the concerns outlined in the ****** review -- call center out of country that is very difficult to understand, did not record any information provided (found out later by US-based Rep)- found out appointment cancelled when showing up for 6 am time slot. Was told needed further information (no calls placed to me, two to chiro who provided same information and they also called lawyer - why???)- showed up for second appointment at time re... read more

Omar R 

on BBB

a year ago

So after 7 months of service here, they send me a bill for $1880 for a service was done 7 months ago I called my insurance before doing the tests and insurance paid for everything because i have reached my deductible so i was told i have to pay zero out of pocket. Called customer service, they say this was extra charges were not added on service day. How can you add extra charges after service date seven months later. Scammers!