SimonMed Imaging - Redwood City

Cee C 

on BBB

2 years ago

Sent a bill for the same srvc billed twice! Even my insurance company stayed on the phone call & told them they cant bill for the same srvc twice (just named it different ex: trans vag ultrasound & pelvic exam) I had already paid the bill in advance so I could get the srvc now I cant get a refund!!!!!! I have called numerous times & all they say is that they will send a message to the higher **** that handles it. I can not stand going here anymore! I also went in for a ******************* was new, just started grabbing & pul... read more

patricia s 

on BBB

2 years ago

they refuse to refund an overpayment to me, its been 6 months, and I contacted them 4 months ago and several times since then but haven't got my money back 

Ernie B 

on BBB

2 years ago

These people are crooks and have no business being in business they overcharged me for an *** and told me my *** pay was $175 dollars which in fact it was only $50 dollars so I had to pay to get the *** for my surgeons appointment the following day and trying to get my money back has been a nightmare they are full of excuses and keep telling you to wait for 10days, then 10 more and then its going to back office for review which you cannot even contact again these people are CROOKS !!! 

Shelby M 

on BBB

2 years ago

I wish there was an option to submit a complaint without having to select a star - they deserve ZERO.I have been screwed over by Simonmed more times than I care to count. I gave them one last try with my Mammogram. The doctor ****** an ultrasound due to seeing something 'suspicious'. I received a call from Simonmed informing me that THEY cancelled my appointment because they didn't see where I needed the ultrasound.I called my doctor to confirm she did not cancel the order, then called Simonmed to tell them I still needed th... read more

Julie C 

on BBB

2 years ago

This company is horrific! They overcharged ** for my son's 2 visits on December 12, 2022 and January 16, 2023 and I am STILL fighting to get our overpayment refunded back to us!!!! I have called on 3/28, 4/27, 6/1, 6/9 and today 7/3 and every single time I am told it has been escalated to the "back end office" and to allow ***** business days for refund. If I had done this to them I would have been reported to a debt collection company by now. REFUND MY $552.12!!!!! 

Sue P 

on BBB

2 years ago

No stars for this company. I called their customer service number to arrange payments for an MRI. The guy I spoke with was incompetent and said I could not pass verification because I could not verify an old address they had on file. He hung up on me. I tried to go online to pay and I was blocked for fraud because I couldn't verify an old address. OMG this company needs severe help. 

Samantha L 

on BBB

2 years ago

I was told to pay around $500 for an MRI requested by my doctor. I paid a portion of almost $100 and then payment arrangements. I received a notice from my insurance company that I had a copay of $50 (or less) and that I should have never paid Simon Med. I had to call and request the autopayment to stop because they were going to continue to take my money. I have called multiple times, on hold for a supervisor who is always "in a meeting" ... one time for 2 hours. I was hung up on and told to wait ***** days, which I did, it... read more

Evan F 

on BBB

2 years ago

I am reporting this company for fraudulently taking our money and giving us the non stop runaround when trying to recover what even they agree they owe us. I have wasted 5/6 hours of my life on the phone with them and am now resorting to this. My wife had a procedure 1/25/2203 and the re-insurance estimate they demanded as prepayment was $450.54 which we paid via our Flexible Spending Account. Once everything processed the *** stated our responsibility was $399.10 and the *** account quickly asked us to refund/repay the diff... read more

Harvey S 

on BBB

2 years ago

I had a complaint and could not get a manager at ********. Waited almost a month to schedule a ct even though my primary had sent the authorization and referral. I took the orders myself in person. After 3 weeks of no calls back, I tried many times to schedule with no response. They told me they had "lost" the orders and had to start over. I canceled and went to Orlando ******* You should not put patients thru this. And by the way, this is not the first time I had to wait weeks to schedule an appointment.I think patients sho... read more