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SimonMed Imaging - Sun City West
- Diagnostic Imaging
- Sun City West, AZ
About this business
Location details
13624 W Camino Del Sol, Ste 300, Sun City West, AZ, 85375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was the second bad experience I had with this Simon Med. They misplaced my order. Then called the dr. But called the wrong dr. Finally got the order from the right dr. But made me wait almost 3 hrs for my MRI. They just couldn’t get anything right . I was so stressed out by the time I had my MRI that I cried. The receptionists didn’t seem to care at all. I will never ever go back there again. Very poorly run place.
Business response:
Hello Cecelia, thank you for taking the time to leave us a review. Someone from management will be reaching out to you about your experience. Thank you again for your feedback.
receptionist at the Sun City front desk is rude and argumentative and tried to collect over double my copay! I had to call my insurance company myself. very poor customer service. will use Banner next time
Business response:
Hello Linda, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
SimonMed calls and make an appointment for X-rays then when you get there they say we don’t make appointments for X-rays. Receptionist was extremely rude more interested in her phone than helping patients. Not a good experience. I have used SimonMed for over 17 years this was my first bad experience. However one is all it takes for me not to go back.
Business response:
Hello Debbie, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Every time I have an appointment, I get there early and I’m told they are OVER an hour behind, like an or two after opening! The girls at the front desk are just blah! Dressed not professionally, bad attitudes, not helpful! Try changing your appointment protocols or hire more people. You’re ridiculously behind, every time I go there! You need better ways to handle it!!!
Business response:
Hello Karen, thank you for taking the time to leave us a review. We believe our patient's time is valuable and strive to provide timely care. Thank you.
The technician was over 3 hours behind schedule at 10 am. I never received a call from the office that they were so far behind schedule. What is the point of making an appointment?
Business response:
Hello Marci, thank you for taking the time to leave us a review, we strive to provide appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
I took a pretty hard fall last Sunday and while feeding livestock. Husband was in the hospital. I needed to know if it was broken or not. went in Monday and had it xrayed. As of Friday my doctor didn't have any results. Radiologist hadn't even read the xrays yet which means no results until next week. NOT ACCEPTABLE IF IT IS BROKEN. NOT HAPPY.
Business response:
Hello Cathy, we apologize for the inconvenience. If you have any other concerns, please feel free to reach out to info@simonmed.com where we can gather further information.
Had an X-ray done on 7/29 and it’s 8/8 and still no results and no one has a clue what is going on. Here to pick up report in person and was told “they are a little behind”. 10 days and still don’t know if I have a fracture is completely unacceptable.
Business response:
Hello Mary, if you are still in need of assistance, please email info@simonmed.com so we may reach out to you. Thank you.
Horrible service and organization.
Business response:
Hello Renee. Thank you for taking the time to leave us a review. If you have feedback for us, please email info@simonmed.com. Thank you.
Waited 2 hours for.a MRI. Understood later it was due to an employee having to leave and waiting for replacement. However it would have been nice to be told this while I was waiting
Business response:
Hello, thank you for taking the time to leave us a review, we are sorry to hear you didn't receive the appropriate communication and appreciate you sharing this feedback so we may follow up internally. Thank you.
Frequently asked questions about SimonMed Imaging - Sun City West
How is SimonMed Imaging - Sun City West rated?
SimonMed Imaging - Sun City West has a 4.4 star rating with 5,210 reviews.
When is SimonMed Imaging - Sun City West open?
SimonMed Imaging - Sun City West is open now. It will close at 7:00 p.m.