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Sinatra and Company Real Estate
- Apartments
- Buffalo, NY
About this business
Location details
The Market Arcade Building, 617 Main Street, Suite 200, Buffalo, NY, 14203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their property on Center Rd. & Oakridge Dr. in West Seneca is a total mess. Sign falling down, laying on landscape. The landscape hasn’t been touched in all of 2019. This company should NOT be allowed any new properties in Erie County. Their bid for the Boulevard Mall should be flushed down the toilet. They are terrible property custodians!!
Business response:
Our maintenance teams strive to provide the best service possible. From time to time we miss the mark, due to circumstances that are difficult to control. Rest assured, we will look into the noted sign repair required.
Absolutely do NOT recommend leasing through this company. My roommate and I have been dealing with a squirrel living in our upstairs bedroom wall (room above kitchen), and the squirrel managed to chew through the kitchen ceiling. There are marks on the wall from where it climbs up the cabinets/door frame to get back inside the hole when it decides to wander around our kitchen. The "exterminator" did absolutely nothing, but duck taped a piece of plywood to the ceiling (which continuously falls down) and maintenance has not be... read more
Business response:
Hello Morgan, we're disappointed to hear about your experience. We agree this is not a satisfactory completion of work. While we believe the contractor sent to resolve you situation, meant this as a temporary fix until further repairs were made, we want to know more details, to help resolve the situation. Please let us know how we can contact you directly: https://dashboard.reviewpush.com/23441433/i
Horrible landlords, refuse to take phone calls or fix things on property. Garbage area is a colossal disaster right now, has remained untouched for weeks.
Business response:
Hello Taryn. Our maintenance teams strive to provide the best service possible. From time to time we miss the mark, due to circumstances that are difficult to control. Rest assured, we will look into this and fix the problem. Hope you have a good evening.
I absolutely do NOT recommend this company! Property manager lies and is unprofessional and it’s like impossible to get in contact with anyone in upper management!! Extremely unhappy and will be contacting a lawyer very soon if I am not contacted back.
Business response:
We are sorry to hear that you are displeased about not being able to reach upper management. If you are a resident, we encourage you to work through your property manager to resolve any issues. If you feel this isn't satisfactory, an inquiry can be made for their supervisor. If you are a non-resident, you are encouraged to call the office to find out the most appropriate party to assist you. Thank you for taking the time to touch base!
I lived on north tonawanda for almost a year ..firstable you gotta deal with horrible neighbors that smoke weed all day and as well get ready to get mold in summer as well to distroy your furniture etc, I email all my complanings And they told me to put a fan on or get a humidifier? Seriously ? and don't mention the lack of interest in maintenance for bugs all over the appartment and even yellow jackets If you opened the windows ,I have a baby for Christ sake This people just don't care about your family and your health, i ... read more
Business response:
We're sorry to hear we didn't meet your expectations and wish you the best in your new housing choice.
If I could give zero stars I would. I am a very level headed and calm person but they are by far the worst company I’ve ever had to deal with. If you need anything done they send a maintenance worker who calls on a restricted number in the middle of the day so you can’t answer and never actually comes. Then when you’ve had enough and leave they make you jump through hoops to get part of your security deposit back. With how much their “cleaning fee” is you might as well take a dump on the carpet before leaving. If you ever ... read more
Business response:
We're sorry we did not meet your expectations with regard to your cleaning fee.
It’s sad that I live in an apartment complex that is supposed to be plowed and clearly that hasn’t happened multiple times. I’ve had to plow the lot multiple occasions. This weekend was the worst. The plow guy still has yet to come and now I just slipped on ice right outside of the door. Great company... not. Hire real workers and get better maintenance that actually fixes stuff.
Business response:
We're concerned about your experience. To protect your privacy, please send us a private message with more details on the community you live in so we can address. Thank you for sharing your experience and we will work to make it right.
Business response:
Your concerns have been shared.
Unprofessional management they do not know how to talk to their tenets....
Business response:
We regret that you felt our communications were lacking. We will look for more specifics internally to identify training opportunities.
Frequently asked questions about Sinatra and Company Real Estate
How is Sinatra and Company Real Estate rated?
Sinatra and Company Real Estate has a 3.7 star rating with 776 reviews.
When is Sinatra and Company Real Estate open?
Sinatra and Company Real Estate is closed now. It will open at 9:00 a.m.