Smile Direct Club

Lauren G 

on BBB

3 years ago

Took me to collections when they said everything would be canceled. Also charged my card 3 times in one day. Will be fighting over the collections. 

Ianik B 

on BBB

3 years ago

2 Years in and NO solution. Go with ********** First set of aligners from the mail in kit were horrible. For 1 year they tore up my gums and inside of mouth. Ordered retainers thinking teeth would be straight by end. They were NOT. Was put on a second trial for 8 months. Not any better. Hoping not to waste the second set of retainers, I didn't order them and wore last set of aligners for 2 months. That didn't work and when I called I was told I was outside their guarantee window. Not have to pay for new aligners. Was jus... read more

Nartha E 

on BBB

3 years ago

My appointment went smoothly and very efficiently. The office was very clean. Payton explained everything very well and was very friendly. 

Nick S 

on BBB

3 years ago

If you're considering getting aligners DON'T GO WITH THIS COMPANY! Trust me when I say it's not worth the money you save by going with SDC. At this point, I wish I could just go back & pay the extra money to go with a reputable company that actually knows what they are doing. I started my treatment well over a year ago & since then I've had 3 touch-ups additional to my original aligners & yet my teeth still have gaps & aren't completely straight not to mention they worsened my overbite. My teeth weren't even bad in the first... read more

Leonardo G 

on BBB

3 years ago

Don't waste your money. I started my journey with smile direct club 7pm that ago I was supposed to be done with the treatment in august 2022, and my teeth are still crooked. I have called the company they wanted pictures which I sent they said everything was good. I get another email a week later, same thing they wanted pictures I was ok I will do it again. Guess what I got another email saying they want pictures because they can't see my bite, they picture I sent shows my bite and my gums. I called yesterday and spoke to a ... read more

Donye H 

on BBB

3 years ago

This was THE WORST experience I've ever had with a company. My treatment plan was supposed to be done 2 YEARS ago and it was only supposed to be for 6 months. Since then I constantly received aligners and retainers that did not fit my teeth. Most of the aligners sent didn't even have enough mold so it was like wearing two smooth plastic strips. I finally got annoyed with trying to get corrected aligners so I just continued with the plan until I received my retainers but of course the retainers don't fit! This company has the... read more

Nicole J 

on BBB

3 years ago

I have been using smile direct for what was supposed to only take 9 months became a year and a half. My teeth have straightened but my two problem teeth that made me initially want to get aligners are still not where they should be. Every time I call saying my aligners are gapped and not snug on these teeth I send new impressions and the same problem consists. I feel dumb not realizing sooner but I was trusting the process since it does take some time. For my recent pack of aligners someone else's aligners we're attached to ... read more

Christina B 

on BBB

3 years ago

Don't waste your time, money, or get your child's hopes up! Sickening scam! They told us they could fix my daughter's over crowding issues. At first it appeared they were working. We were almost done with treatment when the last set of aligners broke. They wouldn't replace them. Insisted that we just get the retainer. So we ordered that and followed the instructions. The retainer allowed her teeth to move to the point that the retainer broke! I called multiple times and waited TWO HOURS and still no one answered. Emailed. It... read more

Michael E 

on BBB

3 years ago

Jennifer and Gigi were excellent! Very thorough and impressive process.