Smile Direct Club

Kari B 

on BBB

3 years ago

It has been a uphill battle with getting the results promised by this company. I financed for six months promise of a new smile and its over six months and still cant see what was promised. I have also had another experience of them not having a dependable online payment option. Its almost like the smile app is setup to steal payments. I logged in to make a payment and clicked on the option to pay and verified the amount and then press secure pay. Immediately I received alerts of multiple payments coming out my account for t... read more

Elizabeth B 

on BBB

3 years ago

So I got these, they did an ok job. My teeth weren't straightened, I did everything the way I was supposed to, even wore them longer than recommended. HOWEVER, I have been paying faithfully on them for over a year. I'm May, I lost my job and still haven't found gainful employment. I have lost my home and everything and had to move in with my daughter in order to not be o. the street. I called to ask them to suspend my payments until l got a job and could pick back up. I was told no. I have $3 in my checking account and they ... read more

Lisa G 

on BBB

3 years ago

I had to get a tooth pulled and never started treatment. I was suppose to finish treatment back in November 2021 and after sending my imprints for the first time, I never received anything after calling and telling them that I need another impression kit. They asked me to send back the kit that I didn't even have. Everyone has been great, but I've have paid over $1000 for something I haven't even done and won't get refunded because they don't have the kit that I was supposedly suppose to return. How can I return something I ... read more

Amie D 

on BBB

3 years ago

My appointment went smoothly, very accommodating staff, I'm looking forward for my treatment I hope it will give me brighter smile...let's see 

John M 

on BBB

3 years ago

If you are thinking about getting aligners with smile direct club, I would reconsider. I first started treatment in 2020. And the aligners I was giving did not fit. When I called to speak to a representative, they told me to skip ahead on the treatment until I got to the aligners that fit properly. So I tried. But I never got any to fit properly. I then decided to switch to the night time aligners since they looked terrible around the teeth. When I called to switch they sent me a new impression kit, which I had to pay for. O... read more

Jodi H 

on BBB

3 years ago

This company is HORRIBLE. The customer service is non existent. No one can answer a question or speak english clearly. They take forever to respond to concerns or problems and when you get communication from them and try to respond in the manner they suggest, the representatives do not know what to do including supervisors. My account manager is not reachable unless emailed by customer service and then takes days to respond. KEEP IN MIND, YOU GET WHAT YOU PAY FOR. 

Steven P 

on BBB

3 years ago

My appointment went smoothly and very efficiently. The office was very clean. The process was explained thoroughly and I have a few concerns/ questions but they immediately were cleared up. I left confident understanding what to expect from Smiledirect. Look forward to starting very soon. Thank you 

Margaret B 

on BBB

3 years ago

Very kind and knowledgeable!! I recommend to older adults who have waited.to get teeth straightened. 

Matt f 

on BBB

3 years ago

Smile Direct Club seems great. But their customer service is the WORST. I've been hung up on, had online chats ended for no reason, and told contradictory stuff from every employee. Still awaiting for my aligners to show up, past the time they quoted on phone, and now it won't get completed before I left out of country - which they assured me would get done. Yea, its less expensive. But if you have ANY issues good luck, it won't get fixed or assisted in a timely manner.