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Solar Optimum Glendale
- Solar Installation
- Glendale, CA
About this business
Location details
1833 S. Victory Blvd, Glendale, CA, 91201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | 09:00 a.m. to 6:00 p.m. |
After meeting with many other solar companies, we selected Solar Optimum to install our solar panel array. Our initial contact, Sean, our installers/techs, and telephone customer support were very professional, courteous, and attentive to our inquiries and requests--Installation was great! We later installed a Tesla Battery, and the Solar Optimum Team again demonstrated consistent professionalism, courtesy, and attention to customer needs, and installation was great again! When we experienced connectivity issues, Alexander ... read more
I had a terrible experience with Solar Optimum and want to warn others before they get stuck in a similar situation. I signed up for solar with them during my new home construction and even paid a deposit. After that, the salesperson came back with excuses and completely stopped following through on what was promised. Since then, I've been left in the dark. Their communication is almost nonexistent, no callbacks, no clear answers, and no accountability from anyone at the company. It feels like once they got my deposit, they... read more
The singularly worst customer service experience we have ever had. We are now 20 months into this ordeal, and still do not have a working system. We were assigned a project manager who made multiple promises and assurances that were not kept (even to the extent of providing certain documents). We requested to have a new person assigned to our project, only to be told that wouldn't happen. Two months later he was no longer with the company, and we were never assigned a new person. We've been flying blind since then.
I spent quite a few hours working with a quality employee of this company and everything seemed great until it got to contract time. Then not 1, but 2 (35) page contracts for battery and solar! They were sent it to the Attorney and guess what. BUYER BEWARE! There are to inexcusable clauses in their contracts that could cost the buyer thousands! I followed up with a manager and the best he could come up with is "were not going to do that". And they refused to modify the contract to give some assurances that my clients many th... read more
Business response:
Thank you for your feedback. Our contracts are carefully crafted to ensure fairness and consistency for every customer, while also allowing us to maintain the long-term viability of our business. For the most part, our terms are standard within the solar industry and reflect the complex nature of solar installations and financing. While we appreciate your need for personalized terms, we are unable to make exceptions to our established contract agreements. We recognize that Solar Optimum may not be the right fit for everyone... read more
I would leave 0 stars if I could. Install went smooth. Fast forward 1 year. Multiple panels were bolted into the ceiling not into the rafters. Major leaks in multiple areas. The dude handling the issues, Alex is useless. Constantly stringing me along. Work is supposed to be warrantied for 5 years. I had this leak since the beginning of the year and still trying to get this fixed. Fuck this company! Can't speak for other companies, but I would avoid this company at all costs.
Business response:
Hi Ruben, a representative from our team has sent you several direct messages here on Yelp so that we can address your complaints directly but you have not responded with your name, an address, a phone number or email address. As it stands, we have been unable to confirm that you are actually a client of ours and the comments in your review are unwarranted and questionable due to your lack of response. Please email us at marketing@solaorptimum.com so we can get specific details of your issues and address your concerns.
This review could be extremely long in the amount of issues I had with Solar Optimum. But I'll cut to the chase, Solar Optimum had multiple third party contractors that did an absolute horrible job. Everything from not showing up on the wrong date and times, then showing up on random days to deliver the equipment, then dropping the panels in the back of the delivery truck, then cutting holes in my brand new roof that were later patched because they cut in the wrong spot, then spray painted the electrical conduit on the panel... read more
As an update to my previous review, Solar Optimum has spent a considerable amount of time trying to get me to remove my review (which by the way they do for anyone who posts less than a stellar review on any review site, namely EnergySage). I wish I would have gotten this much attention when things were in the install phase. I wouldn't be here writing this review. As you read positive reviews you should keep in mind there is an unknown number of removed negative reviews about Solar Optimum. They are a little icky. They have... read more
We wish we would have never chosen Solar Optimum for our solar needs. We now wish we never had solar installed. Unfortunately we were mislead by this company's employee's. Every person we dealt with at this company either: lied, gave us the run around, or was so disrespectful it pushed me to consult with an attorney for future retaining needs. Which I will for sure take that attorney up on in the future if needed. They caused so much emotional and physical distress that they even offered to refund me 1,000.00. That was just ... read more
Don't bother getting a quote. Lots of back and forth via Yelp and email. You give them all the info they need to give you a quote and they refuse unless you schedule a 10 min call to discuss the numbers. Very rude, here are some email responses I received: "we don't spam call you. We just need your phone number so that we can call you to give you a rundown of the number. If you refuse to cooperate with us, then I'm afraid I can't authorize your quote." "That's fine. If you don't like the way we operate, you would not be a... read more
Frequently asked questions about Solar Optimum Glendale
How is Solar Optimum Glendale rated?
Solar Optimum Glendale has a 4.7 star rating with 566 reviews.
When is Solar Optimum Glendale open?
Solar Optimum Glendale is open now. It will close at 6:00 p.m.