Solis Mammography, a department of St. David's North Austin Medical Center

Samantha O. 

on Yelp

8 years ago

This place was SO UNPROFESSIONAL. I came in with some nausea, a u.t.i. as well as some fever. My nurse Marissa was very kind, that is until it was time to draw blood. I told her my left arm was okay for veins but my right one is the go to for an I.V. She assured me it would be okay and began to draw blood. As the blood was being drawn, I began feeling the needle move around causing significant pain. She told me to quit moving as she continued to dig around under my arm trying to relocate the vein for a I.V. to begin. I did n... read more

Deni B. 

on Yelp

8 years ago

This the worst Medical facility in Austin. The staff does not communicate well with the patient at all. My daughter delivered at home and EMT recommended this hospital for the one on one care they give. Well the care they give because its a hospital and they will diffiently get there money, caregivers No. The staff in Labor and Deliver started off wrong with no commication/explanation and/or listening skills to the patient or family. The nurses in Postpartum was wondeful to Rm 325. The NICU staff was another thing, Mrs ... read more

H P. 

on Yelp

8 years ago

If you have a choice, avoid this ER. Discharge report includes prescriptions provided but not medications given in the ER (this info should be provided for the follow-up with one's own doctor). Had to ask for lab report--why isn't that automatically provided? (again, one's own doctor needs this for responsible follow-up). And my doctor's office requested culture results and never got them. My doctor also indicated that a prescribed antibiotic was not the best or most appropriate one; she ended up having to do another cul... read more

Travis S. 

on Yelp

8 years ago

Straight up, first and foremost, avoid this hospital at all costs. Do not let them even get ahold of your name, because they will send you endless bills after you have paid in full and received a confirmation number from their billing department. After paying the bill in full and receiving a confirmation number from them, we were told they "refiled" our claim (no insurance changes were made) and sent us more bills. Do you want to speak with their billing department? You have to drive to San Antonio. Do you want to speak with... read more

H.Beth J. 

on Yelp

8 years ago

Billing department has the worst customer service or rather, the department LACKS customer service. Having worked in health care billing and collections for over five years, any insurance adjustments and payments should be readily available. Yet, when asked for specifics I was told to contact my insurance company directly. It's obvious that this department would have the same information from one's insurance company, with regards to write-offs for usual and customary and insurance payments, in order to bill the patient/respo... read more

Stephanie B. 

on Yelp

8 years ago

I will never come to this Medical Center again. It's the most poorly designed, neglected medical facility I've ever been to! You have to park in a dark dingy parking garage with terrible lighting and no signage. While driving downward and downward, you will pass about 2 floors worth of "Physicians Only" parking. Basically, Dr.'s get the best parking. What this says to patients coming to this facility is "Dr.'s are more important than patients here." Not cool. When I got out of my car, I had no idea where I was going. ... read more

Adam M. 

on Yelp

8 years ago

I am a medical professional and have been in the medical field for over 17 years. NOTHING about this entire experience has met my expectations. Honestly it was a shit show from the first night of admission when the nurse refused to let my wife start pumping the night before our scheduled C section. It was approved by our OB, it was approved by our specialist, it was strongly suggested from our lactation specialist. This apparently went against the nurses personal opinion on the matter. She didn't let my wife pump until sh... read more

J D. 

on Yelp

8 years ago

I delivered here twice only because this hospital is affiliated with great OBs. The first time I delivered here, the nurses ignored my concerns about heavy bleeding and I ended up with a blood transfusion. They let me hemorrhage for a good few days before testing my blood count only to find that I had lost half my body's blood supply. One of the nurses even condescendingly suggested that I had low pain tolerance as I hemorrhaged. The second time I delivered here, I made sure my doctor had a solid plan in case I hemorrhaged... read more