This profile has been claimed by the business owner or representative.
Solis Mammography, a department of St. David's North Austin Medical Center
- Diagnostic Imaging
- Austin, TX
About this business
Location details
12221 Renfert Way, Suite 290, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
OK this review is actually in two parts - let's just say my trip to the ER was five stars, and it dropped a week later to perhaps one star, but here is why. I ruptured an ear drum - the ER was an in and out, 20 minutes tops, a referral to ENT and a script for Tylenol 3 - basic, and very satisfied (it was off hours and hey, I was bleeding from my ear, my PC said to go) Great, many nice things to say - that was 3-4 weeks ago. Since the visit I have gotten an email as a reminder of the bill I never got, as I was told at the t... read more
Business response:
We understand that the exceptional care we provide in our facilities can be overshadowed by a billing issue. We are sorry to hear that you experienced this. We have elevated your information to our leadership team and to our billing department. Please contact Bobbie Melde, RN by calling 512.901.2537 so that we can connect with you directly.
Greetings.. I was at the North Austin St. David's Hospital for 11 days (12/1/2019 to 12/11/2019).. I had numerous problems with the care I received, I tried to resolve the issues with the hospital one by one and the hospital refused to do so.. (Maen (Mike) Abul-Saud, RN. CPPS Risk Manager (512) 901-2515 ) Unlike private insurance, Medicare refused to put a hold on any payments to the hospital until all my issues were resolved and referred me to an appeals process, post payment.. So medicare will pay first to the hosp... read more
Business response:
Apparajan, Thank you for taking the time to share your thoughts with us. We consider it a privilege to care for and serve our community, and we welcome feedback from our patients and their families. We would like to have the opportunity to gather a bit more detail around you interactions so we can investigate. Please contact Bobbie Melde, RN directly by calling 512.901.2537.
It's taken me pushing 3 years to write this because every time I think about the treatment I received there I nearly get sick. I was admitted for a hysterectomy due to the fact I had a 2 pound fibroid. I was 71 years old. Due to the size of the fibroid I couldn't have laparascopic nor DaVinci surgery. My incision went from above my navel all the way to Florida, if you get my drift. I had 45 staples. So you can imagine how great I felt. I was so out of it for so long my daughter told me I had talked to her in some Sout... read more
Had an appointment for a 4:00 MRI; arrived at 3:30, as they requested. Sat in waiting room for 45 minutes before questioning the delay. A lady behind the desk said she would check. She never came back. Finally, as I sat there furious, the director came by, obviously going home for the day and asked if he could help. I explained the situation and he disappeared. Fortunately, he came back and shortly thereafter the MRI that should have started at 4:00 started at 5:30! I had begun to worry that their clerical staff might be an ... read more
Business response:
Sandy, we appreciate your taking the time to bring this to our attention. Your feedback helps to make us better and to ensure we offer the best experience possible to every patient we serve. Our patient advocacy team has been made aware of the feedback you have provided, and they would like to speak with you at your convenience. Please contact Bobbie Melde, RN by calling 512.901.2537 so that we can contact you directly.
The wait in the urgent care is terrible. I would see the doctor sitting on computer and carrying on with her thing. It's would have been easier for her and everyone if they would see patients and wrap that up quickly.
When I wrote this review and posted it on google, I was still in severe pain, as I am still....my points were suppose to be the wait time while I sat there and bled from the head for almost an hour and the fact that this doctor did not do a CAT scan or an MRI to check for a concussion, and yes I know I said I didn't think I blacked out is no reason to not do those tests. You as a Dr could tell it was a severe head wound. This is the original review: I went to this emergency room Monday night June 3rd with a gash in my fo... read more
FRAUDULENT!!! I gave my son's Insurance information back in November and the billing department failed to run it through his insurance. It has been 6 months of me calling N pass then St. Davids billing department and telling you all to run it through aetna, not blue cross. I had blue cross blue shield but I was under my Mom's policy so my son was not covered the first 30 days of his birth through my insurance, but he has his own which is Aetna. I called Aetna and they denied the claim because St. David's failed to file it... read more
Business response:
Amber, we understand that the exceptional care we provide in our facilities can be overshadowed by a billing issue. We are sorry to hear that you experienced this. We have elevated your information to our leadership team and to our billing department. Please contact Bobbie Melde, RN by calling 512.901.2537 to discuss further.
St Davids massively overcharged me for a simple kidney stone ER visit. Specifically charged me over $9000 for a simple cat scan which was unnessary. Calls to billing department get insincere apologies and -0- action. I asked for a full audit but they have ignored my request--most likely because they know they are in the wrong and do not want the public to know they routinely overcharge selected patients. Beware this company! There was an article about this in the Austin American Statesman. Be grateful we have Yelp to ... read more
Business response:
Donald, we have shared the information you provided with our patient advocacy team, and they would like to speak with you at your convenience. Please contact Bobbie Melde, RN by calling 512.901.2537.
I have given birth 6 times with no anesthetic but my kidney stone last night was the worst pain of my life. St. David's got me right into a room and one of my nurses was a good person but the other nurse was a gargoyle. She kept sticking things in my face and yelling at me for objecting. I actually had to ask her to leave my room (as is my total right - no medical professional has any right to touch me or treat me without my express consent) and she yelled at me "I'm not going anywhere. Do you want me to call security?" Fort... read more
Business response:
Ali, We appreciate your taking the time to bring this to our attention. Your feedback helps to make us better and to ensure we offer the best experience possible to every patient we serve. Our patient advocacy team has been made aware of the feedback you have provided, and they would like to speak with you at your convenience. Please contact Bobbie Melde, RN by calling 512.901.2537.
Frequently asked questions about Solis Mammography, a department of St. David's North Austin Medical Center
How is Solis Mammography, a department of St. David's North Austin Medical Center rated?
Solis Mammography, a department of St. David's North Austin Medical Center has a 3 star rating with 261 reviews.
When is Solis Mammography, a department of St. David's North Austin Medical Center open?
Solis Mammography, a department of St. David's North Austin Medical Center is closed now. It will open at 8:00 a.m.