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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The car is wondersul, but the delivery process was too The car is wondersul, but the delivery process was too slow, taking almost three hours, which is unconscionable. There were no credit issues (my FICO score is over 800), just unnecessary delays in paperwork. My sense is the=at the sales tna finance departments are ins=experienced. I hope that the service deprtment is more organized. I was promised a lession on the car's features, but despite my making an appointment I never got one and there are features I still don't kn... read more
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.
Check engine light has come back on 3 times within span Check engine light has come back on 3 times within span of 4 weeks. I now also hear a weird sound at idle. Dealership rep has not been responsive and no loaner has been offered to remedy this issue.
Business response:
We are sorry to hear that your experience with us has not been positive. This is not the service we strive to provide and we appreciate you taking the time to let us know about it so we can improve in the future.
Cause double payments. Cause double payments. Hakers on the site. Daily trouble. No positive response. From finance. Heart breaking situations. Tried of saying the same thing over n over n gets erased
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
The coordinator did a poor job at explaining and was The coordinator did a poor job at explaining and was trying to scam more money without telling us what they were going to charge. The quotes were honestly all over the place.
Business response:
I'm very sorry to hear of your experience. I am looking into the matter now. Thank you for letting us know, we appreciate the feedback.
Extremely poor communication! Extremely poor communication! No contact from the service rep until I called. My car was there for 2 months to repair a sideview mirror and I only received 4 updates because I called them. Managment only got involved when I reached out to the GM. The service center was also non-responsive to corporate calls. When my vehicle was finally ready no one was available to explain why the side view mirror took so long to repair. I asked for a manager and waited for him to review my file and explain the ... read more
Business response:
We are so sorry that this was your experience and appreciate you taking the time to let us know about it. We will be discussing it at our next meeting to make sure this doesn't happen again.
I was told that a 36 point check was I was not given the I was told that a 36 point check was I was not given the 36 point check list also my steel rims were replaced with plastic rims. Where are my rims also the fluids were not filled then was told to check our brakes would cost $ 200 and if nothing would be wrong I would still be charged the $200 for nothing being done RIP OFF
Business response:
We're so sorry to hear about this experience, Pancho. Please know, we've shared this feedback with our teams and someone from our service department will be contacting you shortly.
Communication was terrible. Communication was terrible. I never receiveupdates or follow up, days after I should have been contacted. It was always me reaching out. When I interacted with most other service employees there seemed to be a lack of interestand enthusiasmto assist. Considering my situation was uniquely difficult, all due to SB Hyundai and Hyundai corporation as a whole, in return I receivedno additional levels of service. Both my wife and I have had Hyundai;s her for more than 10 years across3 vehicles, and in t... read more
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
I took in my truck for a light that turned on and they I took in my truck for a light that turned on and they didn’t update me on the truck that day kept it overnight and gave it back super late and I was the one that had to car to get an update and make sure my truck was ready. They need to be better when informing the customer
Business response:
Thank you so much for your valuable feedback. We'll be sure to use it as part of our continuous improvement training with our staff.
I am disgusted with the dishonest, unprofessional and I am disgusted with the dishonest, unprofessional and fraudulent behavior I received from financial guy and manager. My sales guy Jeff Mitchell was fantastic.
Business response:
It is disappointing for us to hear that your experience was anything less than great. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.