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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I will not buy another Lexus so as to not go to that service center . Just a bad experience over the years. Up charging me constantly. Rude, arrogant service department. Revolving door of people and dishonest. Write letter of complaint to GM Pat Lustig that never answered . Pompous and arrogant
Enzo picked me up after I was shopping a car online after I crashed mine. He was seemingly nice. Then he flip the script when I decided not to buy. They gave me a horrible interest rate (3.24) while Acura got me 1.99. He then refused to give me a ride home. Oh. And some rude salesman named Brian closed the door on me as I was behind him walking out.
Business response:
Jason, we are dedicated to our customers and providing outstanding customer service in all that we do. We take these claims very seriously - we make it our mission to be an inclusive environment for all. We would like the opportunity to speak with you to get some additional information about your visit so we can address your concerns with our team. At your earliest convenience, please contact Gina Neumeyer, our General Sales Manager, at 949-359-4645.
I contacted South Coast Lexus with a comment through their Car Gurus listing for a 2000 Lexus ES 300. I asked two questions that could not be answered from the Car Gurus website, because no photos of the Lexus had been uploaded. What was the color of the leather seats? What this a 2000 model year "Platinum Series" edition? Salesperson Robby Hoffman responded with a boilerplate "auto-reply," ignoring my twin queries, and pressing me to come in for a test drive. I renewed my questions to South Coast Plaza with a comment throug... read more
Business response:
Anne - I sincerely apologize for leaving the wrong impression. We try to answer the questions of customers and I will discuss this feedback with my team so we can work on improving our processes. We wish you well in your search for the right vehicle and we invite you to reach out if you'd like to discuss anything further. Thanks, Gina Neumeyer - General Sales Manager - 949-359-4645
I purchased a vehicle a week ago and understand dealerships make mistakes on payouts and sometimes it’s over or short but when I asked Mr. Hanson what was the reason for the 7 day delay of important information that finance knew about for a week. His response was; “I don’t know”. You are the finance director and you do not know is your response!?!? Then trying to blame another finance employee when that other employee are not there to even defend themselves. I had written an email regarding the answering service giving incor... read more
Mike McCann--service It's been a while since I've been here for any service as I usually go to Newport, and Mike was truly a pleasure to deal with; honest, knowledgable, not pushy in any way. He's a pro. He'll be my go-to there from now on. All was well, (just had an alignment done as I had new tires put on), until we got in the car and started driving home. My girlfriend turned around and noticed water all over the driver's side rear window and all the way down the door panel, seat, and my leather coat hanging up. I dried e... read more
After The Sale. They don't Care About You I worked with an employee by the name of Twee. She was nice and easy to deal work with. My issue is that the uesd vehicle we purchased according to South County Lexus had passed their inspection. Well just one day after purchasing the car I noticed oil on my garage floor. I had an appointment to take it back in and they found out it had a massive tranmission leak. So I thought that since they claimed it passed inspection and that we just bought the car from them they would do the rig... read more
Business response:
Hi DomVee72, Thank you for sharing your experience with us. Excellent customer service has always been our top priority and we are sorry you did not feel like you received that. We would like to get more details about your experience but without your full name, email, or vehicle info, we are unable to look you up in our system and contact you. If you're willing, please contact our General Sales Manager, Gina Neumeyer, at (949) 347-3400 and help us improve. We look forward to hearing from you and appreciate your feedback. Sin... read more
Routine Maintenance Service on Lexus I arrived at South County Lexus at 7:30 AM on March, 2,2018. I was met by Davian who did necessary paperwork and then turned the car over to the service department. I witnessed through the inspection window , the technician remove my plastic floor mat from the drivers side and threw it in the trunk. He did not install a paper protective mat.and deliberately stepped on the carpet with his soiled. shoes. i now must try to restore the carpet to my standards. I have pictures to substantiate m... read more
Lousy Scheduling Service We have always received the best service on all of the LEXUS we have owned. I don’t have any complaints with the people at South County Lexus, my problem is with trying to schedule my appointments. It used to be that I did my scheduling with a scheduler located at South County Lexus with out any trouble and all my questions and concerns were answered during my one phone call. Now with the scheduling done though someone located in another part of the country they were unable to answer any questions th... read more
Business response:
Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction! It's great to have you as a continuing customer and we are glad to have you as part of our family!
Buyer Beware ! October 2016 my sister and I were shopping for new cars because then my leased ES250 soon would be expired. I also received a coupon from Lexus for possibility waiver of the disposition cost if certain conditions met. We visited this dealership and met with Mr. Ryan Rice, the salesman. He was pleasant and eager to help. The final deal from Rice was if we purchased (2) GS350 (my sister and I), the disposition charge would be waived. We agreed and paid in full in cash. August 2017 I received a call from Lexus cl... read more
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 5,618 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.