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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Dealing with Lexus corporate currently regarding service issues
Never returning they are crooks and corrupt. Shady business people.
Business response:
Your feedback is important to us and we understand your concerns. We take all customer feedback seriously and want to ensure every interaction meets the high standards we strive for. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Steven Kelley, our Service Director, at 855-971-8368 so we can better understand what happened and address your concerns directly.
5 stars for salesman who worked with me (Chris) He was absolutely wonderful! I really enjoyed working with him. The finance guy (John) was the worst. He was arrogant and rude and actually tanked the sale because I wouldn't let him run my credit (I was paying for the car outright and didn't need financing), he wouldn't even give me the info to transfer the money to their bank, BUT Chris made it happen anyway and I am so happy with my new car. Work with Chris and I don't think you'll be disappointed.
Business response:
We are sorry to hear about the mixed experience you had. We're truly glad that despite the obstacles you described, you were able to work through the process and are happy with your new vehicle. Your feedback helps us understand where we can work to improve. We take situations like this seriously and would appreciate the opportunity to discuss this further with you. Please contact Jeff Nichols, our Sales Manager, at 949-347-3500 so we can work towards a resolution.
Horrible reconditioned manager sold car without doing anything but detail and an oil change. The car had HOLES on the side wall of the rear passenger tire. 1 rear passenger shock blown. Passenger side front shocks worn. I wouldnt recommend doing business with these scammers.
Business response:
Your feedback is invaluable to us and we understand your concerns. We take the safety and quality of our pre-owned vehicles seriously, and it sounds like this car did not meet the standards you expected. Please contact Jeff Nichols, our Sales Manager, at 949-347-3500 so we can discuss a resolution.
Lexus motto is they make feel like a valued client. The way we were treated was anything but valued.
Business response:
We strive to provide an experience that reflects the high standards associated with our brand and to ensure every guest feels respected and appreciated. Our team is committed to delivering attentive, professional service at every interaction. Feedback like this is important as we continually evaluate how we uphold those expectations. For further assistance or to share additional details, please contact Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com.
Technician forgot to set up cabin air filter property
Business response:
Our goal is to provide every customer with a great experience with our service team so this is disappointing to hear. We would like to speak with you about your visit with us to get some additional information so we can look into this further to address your concern. Please contact our General Manager Sean Davisson at sdavisson@vtaig.com or our Parts and Service Manager Michael Morin at mmorin@vtaig.com at your earliest convenience.
Every visit I am told to issues that results in me having to pay 1000s of dollars and still have tire pressure or other light on.
Business response:
We recognize how concerning it can be to feel issues persist despite multiple service visits, and our team's goal is always to provide thorough evaluations and clear recommendations. Our intent is to help every guest maintain their vehicle safely and reliably while explaining the options available. Feedback like this is valuable in guiding improvements to our service process. Please reach out to Sean Davisson, our General Manager, at SDavission@vtaig.com or Michael Morin, our Parts Manager, at MMorin@vtaig.com so we can addr... read more
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,111 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 8:00 p.m.