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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Over and above Just wanted to mention the out of the norm effort that Chris made for me last week. I left my glasses in the loaner care that I returned. I spoke to Chris and he had one of the valets check the car but they weren’t found. When Chris called me back to say that they weren’t found I mentioned that I was sure that they were in the trunk. Chris went out himself and checked the car and found the glasses in the trunk. I came back the following day to retrieve the glasses, thanks to Chris’ effort. On the negative side... read more
Business response:
Thank you for your feedback. We are always looking to improve so we really appreciate it. We are glad Chris was able to help you find your glasses. Thanks for choosing South County Lexus.
Poor Customer Service I have not seen a bunch of crooks gather under the same roof. Misleading sales tactic, dishonest and horrible customer service. Poor management such as Andrea and Gina. Obviously no leadership.
Excellent customer service from Nassir - Great experience! Dealership was stocked with a good selection of the type of car I was looking for, Nassir was great and provided service for me throughout the process. If it were appropriate, I would have given him a good tip. I wasn't satisfied with the individual who serviced me for a work order that I had for the car (installation of a rear bumber protective strip). Not once did he inform me of the status of the car. My salesperson (Nassir) did all the work from tracking down whe... read more
Business response:
We appreciate the 5 stars, Ernie! The top of the line service that your received from Nassir is exactly what you should expect from South County Lexus. We are thankful for your feedback and would appreciate the opportunity to earn your business again in the future.
Buy a used car someplace else, especially if it's not a lexu Once purchased and had issues with car, salesmen did not come through for me. They were reluctant to help since it was not a Lexus. I never expected this from a Lexus dealership. I thought I would be treated better.
A coincidence review?? This dealer damaged my rear axle *BEWARE!* SOUTH COUNTY LEXUS, MISSION VIEJO CA. Have I been taken advantage of because I am a women? I called South County LEXUS in Mission Viejo, CA to schedule an OIL CHANGE and to get a Certificate of SMOG inspection on Jan 26, 2015. I received a call from the Service Consultant stating that I needed to have my rear breaks repaired, new pads and the rotters sanded. I picked up my car on Jan 29th and it wasn't the same. There was banging sound coming from the rear pas... read more
Internet Sales People Lie! We saw a car (2015 Lexus RX 350) online for $41k. Took it for a test drive, immediately called on the way back (30 minutes) and left messages that we wanted to get the car. The internet sales (Gregg and Joe) didn't return our calls until the next day, despite their being open until 9p that night. When we spoke to them the next day said we wanted the car. they verbally made an offer of $39.5. Two people from our side were on the phone for this. We accepted immediately and said we would have the cash... read more
reprogram my car for new car keys The two hour wait went by fast because of the great coffee and comfy lounge area. Service Rep. David Garza was very nice and sympathetic to my problem and had a little extra work done at no charge. But to have two sets of new keys made was ridiculous high and I don't blame OC Lexus dealership for that, I blame Lexus company itself. My purse had been stolen along with my car keys and to pay such a large amount of $970.00, I felt violated again. I have noticed that Lexus has gone down a little... read more
Warranty Issue The Service work was done perfect , however you should know that up to now I loved to deal with your dealership; your salesperson, Greg, your service department, Eric and the staff overall are extremely professional. However due to a bad sales job regarding your extended warranty, I am very upset at this point and will, unfortunately, have to take steps to protect my interest. The person selling me that extended warranty either did not know himself or did not disclose the facts to me at the time of the sale wa... read more
All great...until the real problems begin. As the title states, all is great until the real trouble begins. You know the overpriced oil changes, regular service, the constant recalls...yes those are done fine. Until something gets missed, something that potentially later may cost you thousands of dollars in repairs, then they will just start giving you reasons why things are not their fault, and will try to get rid of you ASAP. I think many now know of the engine misfire issues many of Lexus cars are having. If you're lucky ... read more
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 5,618 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.