This profile has been claimed by the business owner or representative.
South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Do not take your car here for service for multiple reasons. 1) They don't know what they are doing. I told them of a few issues and they came up with the dumbest excuse as to why it might be happening that I will just start asking my 8 year old to diagnose the issue going forward. I confirmed what they said with an independent mechanic and they agreed that the Lexus mechanics overlooked some basic things. 2) Although common knowledge, Lexus charges a ridiculous amount for their services which would be fine if they were compe... read more
Business response:
It’s important to us that every customer feels confident in our service, and we regret that this was not the case for you. We’d like the opportunity to discuss your concerns further and address any misunderstandings. Please contact Roy Tunno, our Fixed Operations Director, at 949-347-3500 at your earliest convenience.
South County Lexus dealership is the worst Ive ever had to deal with in my 20 years of car buying experience. Do not buy from this dealership, if you can avoid it do so. Luke was rude and felt a need to raise his voice to get his point across. Luke’s sales manger seems to approve of his behavior. Go somewhere else where you will be treated better.
Business response:
Providing a welcoming and professional environment is important to us, and it’s concerning to hear that you felt otherwise. Your feedback regarding Luke and his sales manager is something we take seriously, as respectful and courteous service should always be a priority. At your earliest convenience, please reach out to Jeff Helton, Sales Manager, at 949-347-3500 so we can discuss your experience in more detail.
I had a very disappointing experience with the service department due to their new policy where you can only use credit card payments for maintenance if the amount exceeds $500. This rule is inconvenient for most people who do not carry a lot of cash. Additionally, they attempted to upsell a a tire alignment on a fairly new car, which felt pushy and unprofessional. I will not get my car serviced at a SoCal Lexus dealer ever again. Please look elsewhere.
Business response:
We understand your frustration regarding our new policy, which was implemented to minimize additional fees and ensure a smoother payment process for larger service transactions. While we do prefer credit card payments for amounts over $500, we do offer other payment methods should that be more convenient for you. As for the tire alignment suggestion, we always aim to provide the best care for our customers, ensuring that all necessary services are considered for vehicle performance and safety. However, we respect your decisi... read more
I recently bought a used Lexus IS from this dealership. They told me they were a non-negotiating dealer, but then they threw me in that room with the finance guy. That’s when the negotiations began. James, my sales person was very good but truth is, I got sold a warranty that I didn’t really need and I turned it down once! But looking back it was a mistake $1800. That man is very high pressure so beware and be warned that he is going to sell you that Warranty. Also, I paid higher interest-rate than I should have because they... read more
Business response:
We’re disappointed to hear this as we strive to provide every customer a 5-star experience. Unfortunately we cannot identify you by this screen name to reach out directly so please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further at your earliest convenience.
Made an offer on a car that was ignored by the sales guy like it was a personal insult. I started filling out this questionnaire and low and behold I get a voicemail an hour later saying “if you have an offer, make it. Haven’t heard from you.” Offer was made via iMessage which if you have an iPhone says “delivered” under the delivered text message. I would’ve bought the car had they continued negotiating but no such luck.
Business response:
We’re disappointed to hear you feel there’s been miscommunication with our team. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further.
BEWARE South county Lexus Had clear and direct communication with their senior salesman of 25 years, text message proof that they wouldn't charge markup on the car (nx350h) we were looking to purchase.... "We do not charge market price on top..." regarding additional dealer markup. Show up early today to make the deal and the sales guy says he can discount the markup from 5k to 2.5k... what? What happened to what your salesman said through text? He had our text messages on his screen, claimed they were a miscommunication or ... read more
Senior salesman texted very clearly their dealership doesn’t charge markup on vehicle, went in to purchase and claimed I misinterpreted it. Wouldn’t honor his own guy’s word and gaslighting me into thinking I misinterpreted his words. I have texts to prove it and the manager still has the audacity to look me in my face and say they “can’t” sell the car to what his own guy said they would sell the car for. Shady, rude, condescending, smug. Left and purchased from Newport instead at no markup. Signed papers an hour after arriv... read more
"BUYER BEWARE" I contacted South County Lexus on 6/9/23 (Friday) about a 2018 Hyundai Tucson SEL on saw on the True Car website. Alfredo D. called me Saturday morning to set up an appointment to drive the vehicle. I told him I was coming up from San Diego and would be there at 3:30. He scheduled an appointment to test drive the vehicle for 3:30 p.m. As I was leaving the house Houston L. (Sales Manager) called me to let me know Alfredo would be waiting for me with the vehicle for a test drive. We arrived at South County Lexus... read more
Business response:
We're disappointed to hear this feedback related to a vehicle you were interested in. We're glad to hear we tried to reconcile the situation and offer the best customer service we could thereafter. Should you have further questions, at your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-4645 to discuss this further.
This dealer used us a leverage to sell a new vehicle that we were already walking in to purchase. We had spent several days with someone reserving the vehicle and securing the financing and we’re in constant contact with the salesperson of our purchase and arrival time while they sold it to someone else. We weee greeted with only rudeness from the moment we arrived and we’re told our vehicle was being test driven by someone else. We decided to purchase from Riverside Lexus instead and had a fantastic experience.
Business response:
we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. At your earliest convenience, please contact Houston Lustig, our Sales Director, at 949-359-464.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 5,618 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.