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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Not happy. They said the rattle was from my visors which is hard to believe. Let's see when new ones are installed. Car was supposed to be washed when I picked it up and it was not.
Business response:
We understand how frustrating it must be to deal with a persistent rattle in your vehicle, especially when the cause seems unlikely. Rest assured, our team is committed to thoroughly addressing this issue when the new visors are installed. Additionally, we regret that your car wasn't washed as promised. This falls short of the standard of service we strive to provide, and we appreciate you bringing it to our attention. If you have any further concerns or questions, please feel free to reach out to Roy Tunno, our Fixed Operat... read more
I was disappointed that my Lexus service schedule prior to come into this dealer was not available and we're not available in the detail needed. This is not new, but what lexus generally charges for basic service is significantly higher than other service stations and other dealers
Business response:
Hi there, we appreciate your feedback and understand your concerns about service scheduling and pricing. We're committed to providing quality service and will work on improving these areas. Thank you for sharing your experience, as it helps us enhance our customer care.
Why hasn't my car been service for the recall that is well over a year old? I'm not getting any answers. The car is obviously dangerous to drive. Requesting a response again
Business response:
We understand your frustration and the importance of addressing recall-related concerns promptly. We take safety issues seriously and understand the urgency of getting your vehicle serviced for the recall. To help resolve this as quickly as possible, we recommend reaching out to Roy Tunno, our Fixed Operations Director, at 949-347-3500.
The quoted price online for the 6 months service is a lot lower than what I've ended up paying, without doing any repairs.
Business response:
Hi there, thank you for your feedback! We strive for transparency in our pricing and appreciate your insights. We'll review our online pricing to ensure it reflects our service accurately. Your satisfaction is important to us, and we hope to serve you better in the future!
Even though I had an appointment at 10 AM, it took them a long time to check me in and they switched me around to two or threedifferent advisors. Once I got checked in there was zero communication. It took them too long to do a simple service!
Business response:
We understand how frustrating it can be to wait and be transferred between advisors, especially when you're expecting a quick and smooth process. Your feedback is valuable, and we're addressing this issue to improve our service moving forward. If you'd like to discuss this further or have any concerns, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3500.
Paid $1200 for a new radio that was completely defective; ie: broken knob, scanning for stations didn't work and presets didn't work. And I was charged $157 over the estimate paperwork stated
Business response:
It's concerning to hear about your experience with the radio replacement and the discrepancies in the pricing. Ensuring our customers receive quality service and products is a top priority, and we regret that your visit didn't reflect that standard. To address this matter thoroughly, we encourage you to reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
I was NOT updated in a timely manner on the status of my routine service. I drove back to the dealership from Buena Park at the time my service was scheduled to be completed. As I exited the freeway in Mission Viejo, Alex called to say that the repair technician needed as least another two hours to complete the service. When I asked Alex why did it take 9 hours to complete the service he said that the mechanic bounces from one car to another to complete other repair jobs. I finally received my car 9.5 hours later. Everyone w... read more
Business response:
We understand the importance of timely communication and completing services as scheduled, and we regret that we fell short in both of these areas. We are committed to improving our processes to ensure this doesn't happen again. To address your concerns further and to discuss how we can make things right, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
For the amount of money you spend, they offer less customer service.. service for both Toyota and ford, our other two cars offer Uber or car service- Lexus? No!
Business response:
We understand that part of providing a premium experience includes meeting service expectations, especially when it comes to transportation options. We're always looking to elevate the customer experience, so hearing that our current offerings didn't align with what you receive at other brands is important to us. For further assistance, please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400.
Left dealership missing two tire valve caps
Business response:
It's important to us that every detail of your visit is handled with care, and we apologize that your vehicle left without both tire valve caps in place. Please reach out to Roy Tunno, our Fixed Operations Director, at 949-347-3400 so we can address this directly.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.