This profile has been claimed by the business owner or representative.
South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Hassan Sarim was recommended to us by another customer of his and South County Lexus and I have to say we have never had such a pleasant experience having a car serviced anywhere. We didn't know what to expect since the car was purchased in AZ but everything was wonderful. Hassan patiently explained the D4 gear to my husband who has dementia and who kept telling me I needed it to go downhill. Hassan also recommended an excellent French bakery across the street while we waited. Thank you
Business response:
We are ecstatic to hear about your wonderful service experience with us. It sounds like you received exceptional care despite your vehicle being purchased out of state, which speaks to our commitment to serving all customers with the same high standards. We're delighted that our team member took the time to patiently explain the vehicle's features and made the experience comfortable for both you and your husband. It's heartwarming to know that you felt so well cared for, and we appreciate you sharing how the personal recomme... read more
My service rep RGD is consistently wonderful. He does a great job of communicating and following through.
Business response:
We are absolutely thrilled to hear about your positive experience with your service representative. It's wonderful to know that you consistently receive excellent communication and reliable follow-through during your visits. Your feedback about the outstanding service you receive means so much to our team at South County Lexus. We truly appreciate you taking the time to share your experience and look forward to continuing to provide you with the exceptional service you deserve.
Outstanding customer service!
Business response:
We are ecstatic to hear about your wonderful experience with our team! Your feedback about the exceptional service you received truly means the world to us. We take great pride in providing each customer with the outstanding care they deserve, and knowing that we exceeded your expectations makes our day. Your satisfaction with your service experience is exactly what we strive for every single day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same lev... read more
The service was great and they try and get the vehicle serviced as soon as possible and tell you what you need to do on your next visit. I feel it is just a little steep on charges and only being able to use your credit card they charge an extra charge. They never used to do that.
Business response:
We are grateful for your positive feedback about our service team and their commitment to getting your vehicle serviced promptly. It means a lot to hear that we effectively communicate upcoming maintenance needs during your visits. We understand your concerns about the pricing and the additional credit card processing fee. Your honest feedback about these changes helps us better understand how our policies affect valued customers like yourself. We truly appreciate your continued trust for your service needs.
On time and done right. Nestor my Service Consultant was great.
Business response:
We are delighted to hear that your service experience was completed punctually and met your expectations. It's wonderful to know that your service consultant provided excellent assistance throughout your visit. Your positive feedback about the timely and quality service means a great deal to our team. We truly appreciate you taking the time to share your experience and look forward to continuing to serve you.
Major maintenance took 3 days so received a loaner car. Great phone communication. Nice breakfast snacks and coffee. Service technician explained the work to be done before and after service. The estimated price was close to final price. Nice car wash
Business response:
We are grateful for your wonderful feedback about your recent service experience with us. It's fantastic to hear that our team provided excellent communication throughout the three-day maintenance process and that the loaner vehicle met your needs during that time. We're pleased that you enjoyed the breakfast offerings and coffee we provide for our customers. Your comments about our service technician taking the time to thoroughly explain the work both before and after completion truly highlight our commitment to transparenc... read more
All of the staff was warm, knowledgeable and listened carefully to us. The trade-in and buying experiences were explained well. All questions were respectfully answered. We were very satisfied with the process.
Business response:
We are overjoyed to hear about your positive experience with our team. It means so much to know that our staff provided you with the warm and knowledgeable service you deserved. We understand how important it is to feel heard during the car buying process, and we're pleased that we took the time to listen carefully to your needs. We're thrilled that both the trade-in process and your purchase were clearly explained and that all your questions were answered with the respect you deserve. Your satisfaction with the entire proce... read more
Had a wheel bearing going bad. Service Writer Cruz handled everything perfectly, explaining the process of getting approval from Lexus to replace bearing. Notified us immediately when approval came, and monitored the replacement thrughout. Great handling by the dealer and Mr. Cruz!
Business response:
Thank you for your review! We're thrilled to hear about your positive experience with the wheel bearing replacement service. It's wonderful that Cruz took care of everything so well, walking you through the approval process and keeping you informed every step of the way. We truly value customers who recognize the dedication our team puts into monitoring repairs and ensuring everything is handled properly. Your feedback about the excellent service you received means a great deal to us. We're grateful for your trust in our tea... read more
Was informed along the way of the service. Friendly, attentive workers and a clean facility.
Business response:
Thank you for your review! We are absolutely thrilled to hear about your positive experience with our service team. It's wonderful to know that our staff kept you well-informed throughout the entire process and that you found them to be both friendly and attentive. We take great pride in maintaining a clean and welcoming environment for all our guests, so your recognition of our facility means a great deal to us. Your feedback reinforces our commitment to providing exceptional service, and we truly appreciate you taking the ... read more
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,143 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 8:00 p.m.