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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Great service. Timely updates and a video of what was done and suggested repairs.
Business response:
Thank you for sharing your positive experience with our service team. We are delighted to hear that you found our service excellent and appreciated the prompt communication throughout your visit. It's wonderful to know that the video documentation of the work completed and repair recommendations was helpful to you. Your feedback about our timely updates reinforces our commitment to keeping our customers well-informed every step of the way. We truly value your trust and look forward to continuing to provide you with the excep... read more
Lexus in Mission Viejo isn't luxury; they are okay. They need to have better service at your car wash (it's always a 7), open your door for you, better customer service, offer water, walk you into the waiting room, and act faster. It's not like my service at Mercedes, when I had them. They were upbeat, professional, and treated you like family, no matter what the questions or problems. Always subject a loaner car, coffee etc...
Business response:
We acknowledge your feedback about your service experience. We recognize these luxury touches are important and value your honest perspective as we consistently work to improve our guest experience. Please contact Roy Tunno, our Fixed Operations Director, at 949-347-3500 if you wish to share more details about your visit.
Service advisor Scott took very good care of me. Car was ready when promised.
Business response:
We are pleased to hear about your positive experience with our service team. Your satisfaction with the service you received means a great deal to us at South County Lexus. We truly value having you as a customer and appreciate you taking the time to share your experience.
Alex Cruz was a wonder service rep. He was very patient and helpful. I am so glad I found him! Carole Stavert
Business response:
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Alex provided you with such patient and helpful service. It means so much to us when customers recognize the dedication our team members bring to their work. We're delighted that you found exactly what you were looking for and that Alex made your visit a positive one. Your kind words truly make our day, and we look forward to continuing to serve you in the future.
Always quickly done, with great communication
Business response:
We are delighted to hear about your positive experience with our service team. Your feedback about our quick turnaround time and excellent communication means so much to us. We strive to make every visit efficient while keeping our customers well-informed throughout the process. Thank you for taking the time to share your experience - we truly appreciate your trust in our team and look forward to continuing to serve you.
Tooooo _ _ _ _ expensive! Convenient, but all that they did could be handled by multiple other mechanics for much less, I just made the decision to pay for the convenience. . .
Business response:
Your thoughts are important to us and we understand your concerns. We recognize that cost is an important factor when choosing automotive services, and we appreciate you acknowledging the convenience we provide. We strive to deliver quality service and ensure that our pricing reflects the specialized expertise and genuine parts we use for your vehicle. We are sorry to hear that you feel this way about the value of our services. Your feedback helps us better understand our customers' perspectives on pricing and service offeri... read more
cruz is a good guy! good communication!
Business response:
We are utterly delighted to hear about your positive experience with our team member! It's wonderful to know that you found him to be someone you could trust and rely on. Clear and consistent communication is something we strive for in every interaction, and we're thrilled that this made such a positive impression during your visit. Your kind words about his character and professionalism truly mean a lot to our South County Lexus family. We appreciate you taking the time to share your experience and look forward to continuin... read more
Always warm and professional.
Business response:
We are elated to hear about your positive experience with our team. Your kind words about receiving warm and professional service truly mean a lot to us. We strive to create a welcoming environment where every customer feels valued and well-cared for. It's wonderful to know that our commitment to maintaining high standards while keeping things friendly and approachable has made a positive impression on you. Thank you for taking the time to share your feedback with us.
Cruz was a great advisor. Service and loaner car were great
Business response:
We are ecstatic to hear about your wonderful experience! It sounds like you received excellent guidance throughout your visit, and we're thrilled that both our service and loaner vehicle program met your expectations. Your feedback about the quality of care you received means so much to our team. We truly appreciate you taking the time to share your positive experience and look forward to continuing to provide you with outstanding service.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,143 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 8:00 p.m.