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South Temecula Veterinary Hospital
- Temecula, CA
About this business
Location details
32844 Wolf Store Road, Temecula, CA, 92592, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I brought my dog here after reading the reviews. First, they refused to take my dog off of my ex-husbands account. I explained that he abandoned the dog a year ago and they still insisted that he give permission for my dog to be under my name. It blows me away that in 2019 I have to get my husbands permission to have my own account. That was the first frustration. Then I met with the vet who up-sold me on many treatments that totaled over $600. When I asked for help in prioritizing the treatment they would not give me any ... read more
Business response:
Hey Michelle, we appreciate your feedback. We can assure you that we care deeply for the service we provide pets, and their owners with. We are always looking for ways to improve our service, which is why feedback like yours is so important to us. We would like the opportunity to discuss your concerns, and hear more about your experience. Give us a call at (951) 302-7595 at your earliest convenience.
My family has gone to South Temecula Veterinary Hospital for a few years now and we have always been happy. Unfortunately after today we will not be back. We brought our dog in to update his vaccinations. He is a great dog but has some separation anxiety. The vet tech came to the waiting room to get him to do his vaccines and my husband asked to go back with him to help keep him calm and the tech said we couldn't. In the past we have always been able to. After a few minutes we heard loud yelping from the back and the tech br... read more
My account is listed under Joseph Brazfield; I have a new puppy and brought him in for his initial exam in December 2018. I met with Dr. Lucas and she checked out my puppy and everything was fine. My puppy had just gotten his first round of vaccines from the breeder the day before. Dr. Lucas informed me that because breeders don't typically get legitimate vaccines or store them correctly that I should probably get vaccines from the vet. She then asked me if I saw the breeder give the vaccine to my puppy, to which I answered... read more
Yes, this will take care of your dog, my little dog they diagnosed it wrong when she really didn't have any problem. Now they have this paw plan. I was still asking questions about it was a paper and a brochure that explained. Nothing was said about if I cancel it that I had to pay some cancellation fee. After my dog was seen I already told them I can not afford it. Because my husband has a heart attack which is costing us $300k, Ambulance cost $2400.00 and all additional cost of the ER the Doctors at the Hospital , Cardiolo... read more
Business response:
Hi Edith, When last we spoke, you seemed satisfied with the resolution to your concerns, and we're sorry to hear that isn't the case. Regarding our PAW Plans, they exist to give our clients access to top quality preventive care at an affordable rate and financed over the year. At your visit when you enrolled in our PAW Plans, you had asked about financing options. We presented our PAW Plans to you so you could decide if fixed payments over a year were better for your family than up-front payments. When you asked to cancel th... read more
The absolute worst experience ever! I just moved to the area and was referred to this vet. My little Maltese Was overdue for one of her shots and so I called for an appointment for her shots and to add on a bath. I asked if the bath came with ear cleaning, nails and gland expression, I was told yes. I also asked about how long it would all take and I was told just a couple of hours. I have all her medical records sent over before her appointment. And when i bring her in, they tell me of some other shot I never even heard of... read more
AWFUL. I am new to the area and my first visit with them felt like I was more of an inconvenience than a new client . Front desk staff are noticeably unhappy and made me feel unwelcome. I gave them another chance thinking that maybe it was an off day ... booked my pomchi an appt. for a spay . Huge mistake . When booking the appointment i thought that they would go over pre-op expectations and instructions however, their main concern was making sure they sent out the invoice . I took her in as planned and the Doctor didn't ev... read more
Business response:
Thank you for your valuable feedback and allowing me a forum to discuss your concerns - our entire staff strives to provide excellent customer service and show the love that we have for every one of our patients and we are all upset to hear that you didn't get to experience that at your first visit. The consent form that you were sent out reviews the entire operative package and provides pricing so our clients can know what to expect on the day of and also for a tool for those who are price shopping to ensure they are comp... read more
Turnover rate on doctors and vet techs have been way too noticeable. Would definitely like to hear other people's recommendations for a reliable vet. Why can't it be like a primary care doctor but for pets? Last couple visits have been very disappointing. My dog broke her dew claw and needed them to clip it past the wick (nerve). They said that they'd cut the other dew claw too for safe measure. Was charged but that service was not performed. At the time, I forgot to bring it up because I was just worried more for my dog. W... read more
My husband and I just left the Emergency Vet after South Temecula Veterinary Hospital performed a so-called "emergency surgery" on our Pom-Chi but totally did not follow proper protocol for anything. This morning my husband and I woke up and our dog clearly had an anal gland abscess which ruptured almost instantly as soon as she jumped down from the bed. We immediately decided to take her in. We decided to take her to STVH considering it was Sunday and besides the Emergency Vet they were the only ones open. We called ahead... read more
Business response:
Danica, we take our client and patient experience very seriously. Please know the health and safety of our patients will always be our number one concern; all patients are fully examined prior to anesthesia, have individualized anesthesia plans, are monitored as described on the estimates and invoices, monitored during recovery until vitals are normal and they are awake and aware of their surroundings, and provided with discharge home care instructions. While it is natural to compare to previous experiences, a different exp... read more
If you really care about your pet, do not bring it here. I am a very caring dog owner, and any time Jake shows discomfort I bring him to the doctor. By August last year, I noticed he was breathing harder and has stiff rear legs, bring him to their clinic and the vet checked him , says is natural because he is old, overweight and has arthritis. Nothing to worry about, just feed him lest. Super simple solution! But Jake had his spleen removed February of this year in other emergency pet hospital, he had an advanced stage of... read more
Frequently asked questions about South Temecula Veterinary Hospital
How is South Temecula Veterinary Hospital rated?
South Temecula Veterinary Hospital has a 4.3 star rating with 1,027 reviews.
When is South Temecula Veterinary Hospital open?
South Temecula Veterinary Hospital is closed now. It will open at 7:30 a.m.