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Southpoint Honda
- Car Dealers
- Durham, NC
About this business
Location details
951 Southpoint Autopark Blvd, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Rude Staff, went their for battery change. Didn't ask for a multi point inspection, they wasted my time and gave me a 5000$ estimate to fix things which I didn't ask them to look into. Should have been a 30 min job replacing the battery. The maintenance supervisor didn't care to communicate at all.
Very poor! Have never been treated the way I was treated that day, as I did not accept all there recommendations so they left the maintenance soon light on so I would come back. I always liked this dealership because they would give discounts for combined services but not this time. I am very disappointed as I have been a customer for 7 years, and today may e the last as customer service is no longer about the customer, it's about how many services they can shove down your throat and the money they can get
They were not able to find what the main issue was, then they waited all day to change the oil which meant we had to leave it thru Sunday til Monday morning. Last time we ever go to South point Honda. Been there over a dozen times, never again.
Would rate less than 1 if possible. Attempted to type the full story but ran out of digits. Short story: you will be charged $200 in diagnostic fees to be told the mechanic doesn't know what's going on with your engine, but you should buy $1000 worth of tires from him. His "best guess" had nothing to do with the issue at hand, and they will tell you that the "diagnostic fee" will be applied to your repairs until it comes time to pay, when they will insist that wasn't said. Do not go here.
First, I was told it would take 2hrs for an 1 hr job. What is the purpose of making an appointment, when you are made to spend more hrs than the service allows. There are no need for appointments. Their disregard for my time.
My system software update issue was not resolved and after waiting 3 hours, I left the dealership. My service consultant was not able to provide specific details on when or how this issue would be resolved. I've had my 2026 Honda for 2 months and, although this update is not preventing me using the car and could be considered a somewhat minor issue, the fact that the issue could not be resolved is leaving me not feeling good about my service experience.
Took three hours to do an oil and filter change. Ridiculous. Service advisor rushed me out and did not review the inspection report or alignment report. All recommended services were done somewhere else because they take too long. Just be glad I didn't respond to the Honda survey.
Felt transactional , no heart or customer service provided.
No ethical practice, suggesting repeat services inspite of telling that it was done in Firestone.
Business response:
I do apologize for our error in recommendations. Our service team uses all resources possible to verify maintenance records to keep your vehicle is top condition, however Firestone does not report their records to Carfax.
Frequently asked questions about Southpoint Honda
How is Southpoint Honda rated?
Southpoint Honda has a 4.6 star rating with 17,327 reviews.
When is Southpoint Honda open?
Southpoint Honda is closed now. It will open at 9:00 a.m.