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Southpoint Honda
- Car Dealers
- Durham, NC
About this business
Location details
951 Southpoint Autopark Blvd, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took car in for repair of gas tank door actuator. Charged $200 to diagnose it and brought back a list of repairs needed totaling $5000+. I declined the repairs and took my car to Chapel Hill Tire Car Care Center and their quote was less than half of Southpoint Honda AND they diagnosed the problem for free.
Got my civics oil change and recall fuel pump complete, when I got home noticed a bolt in back seat, grease on top of ceiling, and hood not locked. I had to take it back to get it cleaned which they did.
My car wasn't serviced due to inadequate communication and staffing. The previous times I've taken my car to this location, their service department is always trying to upsell me on additional services that aren't even needed. I've found another dealership and I will not be returning!
I had a light come on in my car and took it to Southpoint to have it checked and mitigated. They found absolutely nothing wrong. So I paid them for checking and left. It came back on a week later. They gave me the clear to drive regardless of the light being on. Long story short, my car died on the side of the road. Super frustrated. I had to initiate repairs, refund, etc. Very disappointed as I typically highly rate Southpoint Honda
No stars given. The shop kept my car for 8 hours no updates. Never performed the initial service I requested.
The service advisor was friendly like always. But the technicians did not top off all fluids.
Efficient and friendly customer service rep was what I liked. What I did not like was the supposed Multi-point inspection. I signed up for the Three Oil Change, Tire Rotation, and Multi-point inspection. Within a couple of days of this service, my car battery died. Granted it was old and in need of replacement. I had to find myself a jump and get to an auto parts store to buy a new one. Had this been a true multipoint inspection, the weak battery would have been discovered and replaced on the spot.
The service team left my fuel gauge disconnected when repairing a manufacturers recall. After running out of gas, I was told to bring it in anytime; quick repair, no need for an appointment. Upon arrival, I was again told it would be a quick fix. Fifteen minutes later I was told it would be 2 hours before the repair could be made. After 2 hours, I was given a loaner. I got a call at 30 minutes to 5pm that day letting me know that my car was ready, and the loner had to back by 5pm. Horrible
Our visit to Southpoint Honda has been pleasant and professional in the past couple of years. This last visit was not. We arrived at our appointment time and were quickly informed of how bad my tires looked and given prices. At this time, that large of an investment was not an option and we let our service technician know. The time our appointment took for the oil change and tire rotation was satisfactory but I am about 95% certain the tires were NOT rotated and no car wash which was included.
Frequently asked questions about Southpoint Honda
How is Southpoint Honda rated?
Southpoint Honda has a 4.6 star rating with 17,327 reviews.
When is Southpoint Honda open?
Southpoint Honda is closed now. It will open at 9:00 a.m.