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Specialty Heating & Cooling
- Heating & Air Conditioning/HVAC
- Portland, OR
About this business
Location details
7233 SW Kable Ln, #500, Portland, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
*Specialty: Do not contact me to change, deny or remove this review! I have noticed this is what you do with bad reviews.** I'm officially done with dealing with this company! The problem started when I came home to the smell of gas and called the gas company. We were told that there was a leak because of a crack on the furnace because condensation had built up so we immediately contacted Specialty as they installed the furnace. And while the crack was created by how poorly they installed it, they would not admit it ("we sh... read more
Business response:
Our sincere apologies that we did not meet your expectations. We have been in business for 33 years and providing exceptional customer service and training to our employees is very important to us. We have discussed this situation with the team members involved. We take every review very seriously and part of our business practices at Specialty Heating & Cooling is to never ask for a review to be changed or removed.
Never Again! Total Ripoff! Furnace died 2 hours after the tech left. Charged me $183 to replace a $12 transformer (took 15 minutes) and $174 to install a $3 fuse ( took 10 minutes). I also paid $130 to diagnose the problem for a total of $488. Wanted to charge me more money to come back and fix my dead furnace!! "Hey, it was running when we left, not our problem." They diagnosed and repaired a secondary issue (blown transformer) without isolating the root cause, which was a visibly burnt igniter wire shorted to the chassis... read more
Our furnace stopped working. Contacted Specialty since they have 24-hr emergency service, and we even suggested that we could wait until tomorrow. Turns out they couldn't get to us until next week sometime.
Business response:
We apologize for not meeting your expectations. It is unfortunate that we were not able to earn your business. During normal circumstances this would of not been the situation. We have had the flu going around the office with several of our technicians out limiting our service ability.
Unfortunately, they did great selling us the furnace; however, the install and the follow up was horrible. It was one thing after another and a year later during the annual follow-up it the horrible customer service continued. Don't be fooled by the sales...ask a lot of questions about the install and follow-up. I would not recommend.
In 2007 SP&C replaced our old-fashioned furnace that had worked without a problem for 25 years with a modern, high-efficiency condensing Carrier furnace at a cost of nearly $5000. They did not explain that it only had a 5 year warranty. The duct upon which they placed the new furnace had a large, unsightly dent in it from a car which had struck it in our garage. SP&C did not bother to work that dent out before putting the new furnace on top of it. SP&C did not explain that the furnace did not include electronic surge protect... read more
Business response:
Our sincere apologies that your needs were not met. A private message will be sent to customer.
I saw good reviews on yelp and called them for furnace repair. Technician came out, thought the secondary heat exchanger was bad but was not sure. It was under warranty, but after calling his main office, he said warrantee doesn't pay enough for labor. Quoted me $900-1900 (my part, after warranty) depending on what they find, and because it is an older system, suggested I don't waste money on it, and recommended I buy a new one. Another very nice gentleman came by, and gave me an estimate of 5.5-6k for a new unit. They are... read more
Business response:
Our sincere apology that you were not completely satisfied with our services. Thank you for your review, we always appreciate feedback. After searching our records we were unable to find a repair call matching this description in Lake Oswego during this timeframe so I cannot speak with absolute certainty. I can say that when we find failed Secondary Heat Exchangers we usually recommend replacement of the Primary Heat Exchanger as well. We do this because of many past experiences where we, in an effort to save our clients s... read more
Absolutely horrible service. Booked an appointment three weeks ago for a tune up. Called the day of to confirm we were still on, as their inspector was an hour late, only to find out the company canceled the appointment ... never told me they canceled (no voicemail, no missed calls, no emails to warn).. and then proceeded to snap back at me about how they aren't sure what went wrong but that they "..aren't responsible for making it 'right' ". Stunned. Don't waste your time on these guys.
Business response:
Our sincere apologies for any inconvenience this situation has caused. Our service manager has sent you a private message through Yelp to resolve any issues.
I hired Specialty Heating and Air based on their great Yelp reviews. My furnace had stopped working properly, the fan was stuck on even with the thermostat turned off. Specialty came out to look at it and said it was simply the manual switch located on the fan switch. The tech said it was in the on position. Funny thing is, in order to get to the fan switch the front cover must be removed. So how did the switch get turned on? Maybe it's not that simple of a fix? But since they charged me $100 to come out, the tech went ahead... read more
Business response:
We sincerely apologize for any inconvenience. Installing non OEM parts in a furnace that is beyond its design life (average furnace life is less than 20 years) can be a huge liability for any heating company. We recommended a new furnace as the proper solution and although we understand that parts can be sourced that might work we do not recommend doing so. Thank you for your feedback, we value it and take all reviews seriously.
After recommending Specialty to everyone I know, I'm beginning to rethink that approach. On July 4th my parents AC goes out. I wholeheartedly recommend Specialty to them for service and a replacement unit if needed. We are in the middle of a heatwave so they call them immediately and are told a technician can be out the next day (Sunday) and they will receive a phone call with a 4-hour window of when someone will show up. Really surprised and impressed that someone can come out that quick. Fast forward to Sunday and hav... read more
Business response:
Thank you for taking the time to leave us a Yelp review! We pride ourselves on making equipment installations easy and backed up with our 100% Workmanship Guarantee! Mark General Manager Specialty Heating & Cooling Updated Comment (7/15) We sincerely apologize for any inconvenience this situation had on you and your family. We strive to take great care of all of our customers and pride ourselves on consistent high standards. There is no excuse for not providing you with the service you expected and have known from us. Th... read more
Frequently asked questions about Specialty Heating & Cooling
How is Specialty Heating & Cooling rated?
Specialty Heating & Cooling has a 4.8 star rating with 1,871 reviews.
When is Specialty Heating & Cooling open?
Specialty Heating & Cooling is closed now. It will open at 7:30 a.m.