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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Starline Tours absolutely sucks! Don't waste your money!!! We waited 1 hour for a tour bus to pick us up at one of their stops after we were told that buses run every 10 minutes. We never saw a single bus. When we reached out to customer service we were told they were unable to dispatch a driver and were given the run around about our refund. Not worth the hassle!!!
Not impressed. We waited an hour over the time we had our appointment. (We learned that they had only sold 6tours for our time slot. We had to wait for them to sell more seats.) Alan was our driver, he was very talkative throughout the tour. I thought it was cool, he remembered where everyone was from and would bring them into the tour when he could. I believe he should stick to his script and point out interesting things along the route and keep his opinions about Politics and the way people look, to himself... not every... read more
Worst company, no AC in bus, not on time. Long waits
Business response:
Thank you again, already responded twice, please be advised.
Waste of time and money. Took up our entire day and got no where. Should have taken an uber. The drivers were rude. Argued me when I didn’t want to get off at a stop and wanted to stay on route. One driver kept standing up and putting the bus in park at multiple red lights or spending excessive amounts of time at stops that didn’t have any people entering or exiting. We missed several green lights because of this. Also the drivers all drop of at different spots which makes it confusing when you are trying to get on somewhere... read more
Inversión muy alta para un tour tan regular, jamás vimos el aviso de Hollywood, fueron las peores 5 horas de todo nuestro viaje, fuera de no entender nada, de 11 pasajeros éramos 7 hispanohablantes que no entendimos nada, recomendación tener guías bilingües.
Actually provide a tour..we saw a bunch of bushes and streets where people may or may not have lived. And our driver drove so fast we couldn't see anything if there was something to see...WORST TOUR EVER!
Business response:
Dear Carla P. Johnson, We are sad to hear we did not provide you with the best possible experience, our apology . We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Therefore, your feedback was forwarded to the right department for the evaluation. We thank you for choosing us and more so for your Review. At your service, always :) Best Wishes,
late one hours, terrible customer service. Don't recommend . Paid $50, for one hour trip.
We decided to do the Hop on-Hop off tour with Starline and were very disappointed. First, the first bus we were on (yellow line) took a 10 minute detour. No explanation, just an announcement saying that if we were listening to the audio, there wouldn't be any for 10 minutes because we were taking a detour. Finally, the audio came on, but then the lights all went off! Again, no explanation. Then, we stopped at stop 7 with zero instructions and finally were told to get off to transfer to the Red Line and this Yellow line bus w... read more
Business response:
Dear Ms. Clemons, we are so sad to hear about your unhappy experience whilst utilizing your tour with us. We understand and empathize with the level of frustration you experienced during this day. At Starline, we take pride in ensuring our customer satisfaction and make every attempt to provide a quality service for our passengers. We are constantly refining the way we do business and that is only possible , thanks to candid feedback like yours. Please know that we are listening. On that note, rest assured your feedback ... read more
They did not run on time. Waited over an hour at one stop. Driver was having a very bad day toward everyone (customers and other drivers). We should have gone with another tour.
Business response:
Dear Mr Alverson, we are sad to hear about your unhappy experience whilst utilizing your tour with us. Please accept our sincere apology. Furthermore, this or similar unprofessional behavior by our staff is never approved, nor accepted by Starline Tours. If you recall any names, or your booking # do us a favor and send it directly to <coordinator@starlinetours.com> . Either way, this would be internally investigated and be informed for retraining purposes, FYI. Thank you, all the best :)
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.2 star rating with 4,320 reviews.
When is Starline Tours open?
Starline Tours is closed now. It will open tomorrow at 8:00 a.m.