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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Waste of time and money. Took up our entire day and got no where. Should have taken an uber. The drivers were rude. Argued me when I didn’t want to get off at a stop and wanted to stay on route. One driver kept standing up and putting the bus in park at multiple red lights or spending excessive amounts of time at stops that didn’t have any people entering or exiting. We missed several green lights because of this. Also the drivers all drop of at different spots which makes it confusing when you are trying to get on somewhere... read more
Inversión muy alta para un tour tan regular, jamás vimos el aviso de Hollywood, fueron las peores 5 horas de todo nuestro viaje, fuera de no entender nada, de 11 pasajeros éramos 7 hispanohablantes que no entendimos nada, recomendación tener guías bilingües.
Actually provide a tour..we saw a bunch of bushes and streets where people may or may not have lived. And our driver drove so fast we couldn't see anything if there was something to see...WORST TOUR EVER!
Business response:
Dear Carla P. Johnson, We are sad to hear we did not provide you with the best possible experience, our apology . We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Therefore, your feedback was forwarded to the right department for the evaluation. We thank you for choosing us and more so for your Review. At your service, always :) Best Wishes,
late one hours, terrible customer service. Don't recommend . Paid $50, for one hour trip.
We decided to do the Hop on-Hop off tour with Starline and were very disappointed. First, the first bus we were on (yellow line) took a 10 minute detour. No explanation, just an announcement saying that if we were listening to the audio, there wouldn't be any for 10 minutes because we were taking a detour. Finally, the audio came on, but then the lights all went off! Again, no explanation. Then, we stopped at stop 7 with zero instructions and finally were told to get off to transfer to the Red Line and this Yellow line bus w... read more
Business response:
Dear Ms. Clemons, we are so sad to hear about your unhappy experience whilst utilizing your tour with us. We understand and empathize with the level of frustration you experienced during this day. At Starline, we take pride in ensuring our customer satisfaction and make every attempt to provide a quality service for our passengers. We are constantly refining the way we do business and that is only possible , thanks to candid feedback like yours. Please know that we are listening. On that note, rest assured your feedback ... read more
They did not run on time. Waited over an hour at one stop. Driver was having a very bad day toward everyone (customers and other drivers). We should have gone with another tour.
Business response:
Dear Mr Alverson, we are sad to hear about your unhappy experience whilst utilizing your tour with us. Please accept our sincere apology. Furthermore, this or similar unprofessional behavior by our staff is never approved, nor accepted by Starline Tours. If you recall any names, or your booking # do us a favor and send it directly to <coordinator@starlinetours.com> . Either way, this would be internally investigated and be informed for retraining purposes, FYI. Thank you, all the best :)
we started with the red trick we loved. then, we decided to go on the purple tour that left at 15:30. I spoke with the employee and she never mentioned that the tour ended around 19: 30-20: 00 despite that is written in the brochure 60-70 min (so rather 4:30 turn) very disappointing considering that we are with a baby and a young child. at the end, the baby Was crying because no milk no food . It was horrible..... the driver say that the tour never takes 60 min , it is bad information . January 23
Business response:
Dear Vanessa, before anything, we are sorry to hear about your disappointments. However, from what you say over our Facebook page, in particular the first part , it wasn't really clear to us? Please do us a favor and at your leisure, send an e-mail to <coordinator@starlinetours.com> with more clarification? We appreciate it and will get back to you upon receipt of your e-mail. Thank you so much in advance for your time. Best regards,
Absolutely disgusting customer service. Rude and not helpful. Would never recommend this company to anyone . Complete waste of time and money trying to deal with these people.
Business response:
Dear Mr Scott, Once again sorry for your disappointments. Kindly be informed, the matter and your concerns was acknowledged by sending a direct e-mail to you, please check.. Thank you , Regards :)
Took the hop on and off tour on Sunday and was very disappointed. Once hopped off hard to get back on, bus came by and it was full. Told could not stand and driver said another bus was 10 minutes behind him. Next bus came 40 minutes later with standing room only and recommended we not get off because all buses were full. Could not see anything because standing on lower level and of course unable to hear what we were passing. Would have really liked to get off at other stops. Not worth the money. Plan where you want to... read more
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.1 star rating with 3,922 reviews.
When is Starline Tours open?
Starline Tours is closed now. It will open tomorrow at 8:00 a.m.