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Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
Actually provide a tour..we saw a bunch of bushes and streets where people may or may not have lived. And our driver drove so fast we couldn't see anything if there was something to see...WORST TOUR EVER!
Business response:
Dear Carla P. Johnson, We are sad to hear we did not provide you with the best possible experience, our apology . We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Therefore, your feedback was forwarded to the right department for the evaluation. We thank you for choosing us and more so for your Review. At your service, always :) Best Wishes,
late one hours, terrible customer service. Don't recommend . Paid $50, for one hour trip.
We decided to do the Hop on-Hop off tour with Starline and were very disappointed. First, the first bus we were on (yellow line) took a 10 minute detour. No explanation, just an announcement saying that if we were listening to the audio, there wouldn't be any for 10 minutes because we were taking a detour. Finally, the audio came on, but then the lights all went off! Again, no explanation. Then, we stopped at stop 7 with zero instructions and finally were told to get off to transfer to the Red Line and this Yellow line bus w... read more
Business response:
Dear Ms. Clemons, we are so sad to hear about your unhappy experience whilst utilizing your tour with us. We understand and empathize with the level of frustration you experienced during this day. At Starline, we take pride in ensuring our customer satisfaction and make every attempt to provide a quality service for our passengers. We are constantly refining the way we do business and that is only possible , thanks to candid feedback like yours. Please know that we are listening. On that note, rest assured your feedback ... read more
They did not run on time. Waited over an hour at one stop. Driver was having a very bad day toward everyone (customers and other drivers). We should have gone with another tour.
Business response:
Dear Mr Alverson, we are sad to hear about your unhappy experience whilst utilizing your tour with us. Please accept our sincere apology. Furthermore, this or similar unprofessional behavior by our staff is never approved, nor accepted by Starline Tours. If you recall any names, or your booking # do us a favor and send it directly to . Either way, this would be internally investigated and be informed for retraining purposes, FYI. Thank you, all the best :)
we started with the red trick we loved. then, we decided to go on the purple tour that left at 15:30. I spoke with the employee and she never mentioned that the tour ended around 19: 30-20: 00 despite that is written in the brochure 60-70 min (so rather 4:30 turn) very disappointing considering that we are with a baby and a young child. at the end, the baby Was crying because no milk no food . It was horrible..... the driver say that the tour never takes 60 min , it is bad information . January 23
Business response:
Dear Vanessa, before anything, we are sorry to hear about your disappointments. However, from what you say over our Facebook page, in particular the first part , it wasn't really clear to us? Please do us a favor and at your leisure, send an e-mail to with more clarification? We appreciate it and will get back to you upon receipt of your e-mail. Thank you so much in advance for your time. Best regards,
Absolutely disgusting customer service. Rude and not helpful. Would never recommend this company to anyone . Complete waste of time and money trying to deal with these people.
Business response:
Dear Mr Scott, Once again sorry for your disappointments. Kindly be informed, the matter and your concerns was acknowledged by sending a direct e-mail to you, please check.. Thank you , Regards :)
Took the hop on and off tour on Sunday and was very disappointed. Once hopped off hard to get back on, bus came by and it was full. Told could not stand and driver said another bus was 10 minutes behind him. Next bus came 40 minutes later with standing room only and recommended we not get off because all buses were full. Could not see anything because standing on lower level and of course unable to hear what we were passing. Would have really liked to get off at other stops. Not worth the money. Plan where you want to... read more
Tried the Hop On Hop Off Tours but would not recommend them to anyone. The brochure says there are buses every 40 minutes but when we hopped off we were told there is not another Purple bus for an hour and a half so were stuck without any transport options. Would not buy these tickets again!
Business response:
Thank you Chris, noted. On reading your response back to us, we cannot help it but feel responsible for having dropped the ball, sorry. The management and departments in charge are trying to identify why this happened and we will resolve in a way that ensures superior customer experiences now and in the future. Wishing you a wonderful Holidays and best of 2019 :)
As per my partners description: DO NOT use Star Line Tours in California EVER. Just received an email from them today saying that 6 Flags Magic Mountain is closed on weekdays during December and asking us to change the date of our tour to the weekend. I called Magic Mountain to confirm as this did not seem right and they confirmed that they are open 365 days of the year. Starline than backtracked when I called them on this and said that THEY don't go there during the week in December (after the operator spoke to the Mana... read more
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.3 star rating with 5,435 reviews.
When is Starline Tours open?
Starline Tours is open now. It will close at 6:00 p.m.