This profile has been claimed by the business owner or representative.
Starline Tours
- Los Angeles, CA
About this business
Location details
6801 Hollywood Blvd, Suite 203, Los Angeles, CA, 90028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The tour guide drove way too fast and almost all my pics came out blurry. The only good ones that I got was when we were stuck in traffic. Do not waste your money! Also, the bus was way too crowded. I did not want to be with so many people and I could smell sweat on people due to overcrowding. I am so disappointed! :(
Business response:
Hi Mie, I wanted to personally thank you for taking the time to provide feedback about your unhappy experience with our tour, we are truly sorry it was not to your satisfaction, especially about the Driver/guide? We wish you could provide us his/her name ? Nevertheless, your feed back was forwarded to the Management for evaluation and retraining purpose. As for the bus being crowded, kindly be advised, we are right in middle of our busy season hosting lots of tourists here in Los Angeles and all our services we are offering ... read more
Waste of money. The shuttle never turned up. No explanation and no refund. Better off getting an uber.
Waste of money. The shuttle never turned up. No explanation and no refund. Better off getting an uber.
Business response:
Hi Ash, thanks for your feedback , as we responded back to you few days ago , saying we are truly sorry your experience was not to your satisfaction! Meantime suggesting you to send us your request to <coordinator@starlinetours.com> , so we can follow up the matter and fix it for you? Until then, you have a wonderful time. Regards,
This is the first time I had such a bad experience with a hop on/hop off tour. I paid for a $64 2 day pass and the attention I got from the attendants was very sub par. They brushed off any questions and acted like they did not want to be bothered. Also, one of his drivers had a very aggressive demeanor when I asked him that he needed to stop at the beginning of the line because there were people waiting in line for more than 30 minutes. Next time I have people visiting LA, I will book a waking tour in the most interesting a... read more
Business response:
Dear Juan Carlos, We are sad to hear we did not provide you with the best possible experience. It seems we have failed to serve you the way you deserve. That is unacceptable, please accept our sincere apology. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours, kindly know that we are listening. We have addressed the issue internally and have rolled out training to ensure it does not happen again. On behalf of our team at Starline Tours, once again with our most s... read more
This place was absolutely terrible! They did not communicate clearly with our group, and they never had straight answers. It was always a "maybe this, maybe that." Not with just one person, it was all of them. Would NOT recommend to anyone. Waste of time and money.
Startline bus delayed pick up even when we were on time. Then put us on Non-schedule tour city tour of LA. Then driver was so arrogant and he refused to drop us back to our hotel. When We called back to call center they kept transferring us from hollywood to santa monica to LAX office but no one had a solid reply. Our guest's memories were tarnished by mismanagement of this touring company.
HORRIBLE service, rude drivers, the whole operation is utter chaos. No one knows what tour you are on or who's supposed to be serving you. For longer tours, no food breaks are allotted. Go anywhere else!!!! It would have to be better. Can't wait to get off this tour and away from this company!!!!
HORRIBLE service, rude drivers, the whole operation is utter chaos. No one knows what tour you are on or who's supposed to be serving you. For longer tours, no food breaks are allotted. Go anywhere else!!!! It would have to be better. Can't wait to get off this tour and away from this company!!!!
Frequently asked questions about Starline Tours
How is Starline Tours rated?
Starline Tours has a 4.2 star rating with 4,320 reviews.
When is Starline Tours open?
Starline Tours is closed now. It will open tomorrow at 8:00 a.m.