This profile has been claimed by the business owner or representative.
Stivers Ford of Montgomery
- Car Dealers
- Montgomery, AL
About this business
Location details
4000 Eastern Blvd, Montgomery, AL, 36116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Awful experience took all day long to buy a car and then the paperwork was messed up and they owe me money from my trade in that they claim they paid to me. Took them 5 weeks to pay off my loan on my trade in and the sales manager is rude and awful. I will never deal with them again and will make sure no one I know deals with them either
Terrible customer service and lack of communication.
This was the worst buying experience ever. They lied to us from start to finish. They told us our interest rate was higher then it was, to add extra things to the total. They lied and said that we had to have the warranties because our lender was required it. None which was true. We contacted our lender and they put in a request for a new loan to be drawn up because they don’t require these things. So we will be going into tomorrow to redo our loan. The car was more then what they told us. I knew the numbers were not adding ... read more
After telling us based on our credit, they would have no problem getting us the car we want, they had 8 banks check my credit and checked my husbands credit to tell us the cannot approve us because he does not make enough and I make great money but I have too much u set my name! Should have figured that out the first couple of checks instead of 8 hits on my credit now that will stay on there for 2 years!
Wasted my time coming by Stivers again.... Was going to give them another chance just to find out their Parts Department is closed on Saturdays.... I won’t be back.
I bought my car here and the last few times I came in for oil/ service things it’s been just ok. They are supposed to offer or wash your car and that never happened but it wasn’t a long wait at least. Today I was just there for an appointment/ oil change. I had to wait over 2 hours to get my car back. People that came in after me left before me and it was at the hour and 15 min point I went and asked how long it was even going to be because my car hadn’t been taken in yet. The service today was terrible and it not going back... read more
Business response:
Stephanie, I talked to our quick lane manager, Chasity Lee, she reviewed the time you came in and from the time the ticket was opened to the moment it got closed we have a 1 hour and 20 minutes data reporting. Chasity is trying to get more details about your visit and she would really like to talk to you. She tried calling earlier today and was unable to reach you. She will reach out to you again tomorrow.
I just stopped by on my way through town, hoping to get details on a new F-250. I walked around the lot for 30min (even drove over to the secondary lot) with no offer of assistance. (I assumed this was a low-pressure dealership, so I didn’t think anything of it, but found it odd.) Then I went inside to see if I could get some assistance. The young lady at the front desk and the salesman both mumbled something to the effect of “go online” when I requested some details on an F-250. Then the salesman nonchalantly attempted to f... read more
Business response:
Mr Watkins, I apologize for our salesman behavior. We are a no pressure and very transparent dealer, however, this is unacceptable. Please call me at 3346135000 and ask for Manny Gonzales, I am the General sales manager
Charged for services never provided and after Stivers own Service manager wrote alpha David saying no services were provided Eddie Stivers filed charges. Grand jury “no billed” case and to this day many years later Stivers runs his evil mouth. Defamation of character. Eddie Stivers is very vindictive. My company bought three new vehicles from this dealership when this happened in 2003.
Business response:
Tom Latham you had a problem with the previous owner, as per your comment, you purchased the 3 vehicles in 2003. Stivers purchased the dealership in December of 2009. You had your vehicle into our service department and refused to pay a 4 figure bill to us. Vehicle was removed illegally from our property after being fixed. Those are the facts.
This is the most incompetent business we have ever dealt with. In the 6.5 months since they started fooling with our Explorer we have had three loaners (about to get a 4th), almost $2,000 in costs and we still have a broken car. We have been told it was fixed when it was still broken, parts were in when they were not, we have even paid and had to leave the car with them when we find it was not fixed.... It is so incredible, we don't know what to do next. At the first "visit" in June they put in a new computer and promptl... read more
Business response:
Mrs Cantrell, I am sorry to hear about your experience. We sometimes fall short in meeting customer expectations but always strive for excellence. We are going to take measures so this won’t happen again and hope we can meet your expectations on your next visit. Our service manager, Tracy Graham would like to find out more details about your visit and experience. Please fell free to email her at tgraham@stiversonline.com. Again, please accept our sincere apologies.
Frequently asked questions about Stivers Ford of Montgomery
How is Stivers Ford of Montgomery rated?
Stivers Ford of Montgomery has a 4.4 star rating with 3,595 reviews.
When is Stivers Ford of Montgomery open?
Stivers Ford of Montgomery is closed now. It will open at 9:00 a.m.