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Stone Mountain Honda
- Snellville, GA
About this business
Location details
3430 US-78, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
Bait and switch? I saw a vehicle on Honda certified that was supposed to be at this dealership. I drove there, and no one knew anything about the vehicle, so 'it must be a mistake'. I sent an email later to see if the vehicle was on the lot, thinking it might have been so new that it wasn't showing up on their inventory. I included the link in my message to make sure we were talking about the same car. The sales rep responded that "Yes, it is available to drive. When can you come?" I had a couple more exchanges with the sale... read more
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you. Larry Bass General Sales Manager larry.bass@careypaul.com
Very worst service experience received by finance and accounts team. No proper response any of the queries and they doesn’t even call back if we leave the message. Very slow in providing resolution for the reported issue.
Business response:
Hi, we are disappointed to hear that you did not have a more positive experience with us at Carey Paul Honda. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you. Aaron Shepard Service Director aaron.shepard@careypaul.com
My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 mor... read more
I bought a 2021 Honda Civic Ex for 35,000 (online everyone else is at least 5,000 cheaper) three weeks ago and I didn't know how much front end damage the vehicle had when I purchased. The emblem in front was cracked in several places (I replaced with an aftermarket emblem) and it has several deep indentions on the hood and grill like the previous owner hit something. The car was sold to me with a clear Carfax and I was told by the salesman that the car was not involved in any accident. The front bumper slightly sags on one ... read more
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact Aaron Shepard our Service Director at aaron.shepard@careypaul.com so we can work towards a resolution. We look forward to hearing from you.
Update: a year later with my car and i’ve gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in…. Now what the xxxx does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019… should’ve known better & purchased from toyota right down the street.. save your money, the customer serv... read more
The people I worked with were nice enough, but it's old school tactics at this dealership. They were focused on payments instead of how much the car costs even when I told them I might not even finance it. There's an inventory shortage so I knew I wasn't getting much of a deal, but not only did I pay over MSRP, but they had $2k+ worth of add ons I didn't want they forced me to take. I was also told one interest rate when I was in the showroom and it was a full point higher when I went back to F&I. I had driven an hour to get... read more
Terrible service, bought a car 3 wks ago and it had a recall, went to get it fixed & they had the car smelling like gas
absolutely do not come to Carey Paul Honda in Snellville. We went in to buy a Nissan Rogue S listed in the high 18,000s. We test drove it, got ready to buy it, “financial manager” comes back and says there are now an additional 7,000 dollars in fees, including fixing it up to sell it, which were not included in the online price. Final price: almost exactly 26,000 dollars. We didn’t buy it, but if you’re into scams come on down and get any car you want with 7000 bucks added on!!
It was quick and easy for me to get a car. She even came to my job to let me test drive my new baby!! She very sweet and made the process easy for me. Shop with Key Brown her email is KeyCpaul@yahoo.com I’m forever following her where ever she go !
Frequently asked questions about Stone Mountain Honda
How is Stone Mountain Honda rated?
Stone Mountain Honda has a 4.4 star rating with 6,219 reviews.
When is Stone Mountain Honda open?
Stone Mountain Honda is closed now. It will open at 9:00 a.m.