This profile has been claimed by the business owner or representative.
Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Very Impressed! We went in recently to take a look at a used Tahoe. Took a test drive and decided that particular one wasn't for us. Our sales person, Chris was awesome. Very personable, funny and down to earth. We felt like we made a connection with him even though we didn't buy a vehicle from him. He followed back up with me a few times just to check in with me and let us know he was still looking for us. Great customer service. I would highly recommend this dealership just off our our experience with Chris.
Excellent Customer Service David Steele provided excellent customer service and gave us a fantastic deal on a pre-owned vehicle for our teen driver. Would recommend David to anyone in search of a vehicle.
Excellent Service - each and every time! Normally I am not such a high rater when it comes to experiences with car dealerships and service departments but I have to say each and every time Stonebriar Chevrolet beats our expectations. We have purchased vehicles from Stonebriar and will go no where else due to their repeatable service, friendliness and ability to work with us. The entire vehicle purchase process from decision making, questions to be answered and then purchasing and finance has been repeatedly above satisfactio... read more
Best Service & Dedication to Customer Satisfaction Stonebriar Chevrolet is one of the best dealerships out there. Their dedication to customer satisfaction is unlike any other. We didn't purchase our car there (wish we had) however we have our car serviced there and the service representative, Ross, has always put my satisfaction as the top concern. I am not always an easy person to work with, but Ross' compasion and confidence shines through! He goes above and beyond to research issues and find solutions to problems that I ... read more
Horrible buying experience spend 80k on a new truck and Horrible buying experience spend 80k on a new truck and they couldn’t get shipping stickers and residue that I pointed out before they took it to detail so had to redo it through the boxes in the back with floormats couldn’t even put them in the truck was missing accessories they charged in the amount for 3900 but then had excuses they could cut me a check for 600 bucks let that make sense and guess what they couldn’t cut the check after they told us they would but it w... read more
Business response:
We are disappointed to hear about your concerns regarding your vehicle purchase experience. We understand the importance of clear communication, follow-through, and ensuring customers receive the support they expect after their purchase. We appreciate the opportunity to learn more about your visit and the items you mentioned so we can better understand your experience. Please contact our Customer Service line at 214-472-5535 to discuss your experience further.
Add $2k-$4k to any of the deals. Add $2k-$4k to any of the deals. They have optional accessories that are mandatory. Many dealers do it, optional add-ons that you must purchase. If it looks like they are selling a car at Stonebriar for $2-4k less than they should, that is for advertising and they will not let it go for that. They will get their money back to a normal price through add-ons. I even asked the young salesman before driving up. Just the price and TTL right, he checked with his manager and said they could do that.... read more
Business response:
Your feedback is important to us, and we understand your frustration. We would like to discuss this further and work towards a resolution. Please reach out to our Customer Service line at 214-472-5535 so we can address your concerns directly and ensure your experience reflects the honest, transparent service that we strive to provide.
Went to buy the new ZR1X and they wanted $400k over MSRP. Went to buy the new ZR1X and they wanted $400k over MSRP. Total bait and switch to the ad they have posted. I even offered $40k over ask and no negotiation whatsoever.
Business response:
Your feedback is important to us and we understand your frustration. We recognize that transparency in pricing is crucial for building trust with our customers. We would like to discuss this experience with you further and explore how we can better serve you. Please reach out to our Customer Service line at 214-472-5535 so we can address your concerns directly.
I recently purchased my first vehicle from Stonebriar I recently purchased my first vehicle from Stonebriar Chevrolet in Frisco, TX, and unfortunately the experience has been extremely frustrating. I was never informed about a major mechanical issue with the vehicle at the time of purchase, which is something I believe should have been clearly disclosed. After discovering the problem, I brought the vehicle in for service, only to be told the necessary part would take weeks to arrive. Communication throughout this process has... read more
Business response:
It's unfortunate to hear about the challenges you faced, and we understand your disappointment. The situation you've described is not the standard we aim for. Your experience matters to us, and we would appreciate the opportunity to discuss this further with you. Please contact our Customer Service line at 214-472-5535 so we can address these concerns directly and work toward a resolution.
Not for first time car buyers If you are new to the car buying experience, do not go to this dealership alone. Obviously honesty is not a priority in sales, because that is just the nature of the business, but people keep pointing out seemingly obvious things about my new purchase that I, being a first time buyer didnt know to ask about, or even look for, so it makes me feel embarrassed and mislead, and even used--as an easy target. You win this round Stonebriar, but as its been said--when people have a happy experience with... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,992 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.