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Storelocal Storage
- Self Storage
- Denver, CO
About this business
Location details
1995 S Valentia St # E, Denver, CO, 80231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Raising the rent multiple times in one year is not something a tenant wants to deal with. And then your latest rental raise is just appalling.
Business response:
Hi William, our apologies for falling short of your expectations. Customer happiness is something we hold dear at Storelocal Storage. Please reach out to us at 866-993-2688 at your earliest convenience, so we can address and resolve your concerns regarding your last experience with us.
terrible business acumen
Since you guys are taking over rent is gone up people are rude that work there Lauren, mobile three times billing is confusing. I wrote my check on the first of September it is 28 September and it just cleared my bank. You guys sent me a notice saying that I was late two days after it was due and it was still in the mail slot at the storage unit where I may leak now the rent has gone up three times now you guys have taken it to 273 from 180 I guess if you can take advantage of people I guess that’s the way you run your busin... read more
Don't appreciate the monthly fee increases. Storage Unlimited felt like a family but StoreLocal doesn't, and the co-op only wants more and more money. The local district manager, Holly, is rude even when one has an excellent payment history. Should have given a 2-star rating instead of 3-star rating.
Have never received call backs from you so call manager, nor received email answers to my question. Your customer service STINKS !!!!!!!!
Business response:
Hello John, our sincerest apologies for not living up to your expectations. At Storelocal Storage, ensuring our customers' satisfaction is a top priority. We urge you to reach out to us at 866-993-2688 to talk about ways to make amends for your latest experience.
The layers for this place and owner caused more paperwork and signatures then I have ever had to fill out. The layers are super untrustworthy in trying to give a straight answer or being correct in contracts. The district manager is never correct in the information they give and constantly puts clients down while talking to them.
Business response:
Dear Shawn, we regret to hear that your recent experience with us didn't match your expectations. At Storelocal Storage, the happiness of our customers is something we take to heart. Please give us a call at 866-993-2688 so we can work together to find a solution.
I dislke the idea of being forced into autopay.
Business response:
Our apologies for falling short of your expectations. Customer happiness is something we hold dear at Storelocal Storage. Please reach out to us at 866-993-2688 at your earliest convenience, so we can address and resolve your concerns regarding your last experience with us.
I noticed my rental fee went from $72 to $80. I don’t remember getting any notice of another increase Asphalt is in very poor condition in many areas. Any plans to at least fill potholes
Business response:
We're sorry to learn that we haven't met your expectations recently. At Storelocal Storage, the well-being and satisfaction of our customers are paramount. We invite you to call us at 866-993-2688 so we can explore options to remedy your recent experience.
StoreLocal is stealing from me. They frequently claim my rents are late when they are not. They introduced an $8.00 non-autopay fee last month after I had already paid rent and then charged me a $20 late fee for it. They do not answer their phones, do not respond to emails, and their website is a chat bot. I have stored at this site since 2016 and never had issues with the old owner but have had nothing but problems with StoreLocal.
Business response:
Our apologies for falling short of your expectations. Customer happiness is something we hold dear at Storelocal Storage. Please reach out to us at 866-993-2688 at your earliest convenience, so we can address and resolve your concerns regarding your last experience with us.
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 3.6 star rating with 156 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.