Stream (Stream Energy)

Lynn L 

on BBB

6 years ago

If I could leave zero stars I would. I've been with Stream energy for several years and decided to switch providers since their prices have gone up. I made several calls to Stream and the wait time on hold one time was over 2 hours to speak to a representative. When I did switch I received a final bill that included an early termination fee. I was no longer under contract. I called Stream and finally they found their mistake and said they would "waive" the early termination fee. The right hand seems oblivious to what the lef... read more

Keller K 

on BBB

6 years ago

WORST EXPERIENCE IVE EVER HAD WITH A UTILITY PROVIDER. I recently bought a house logged on to stream and set up my electric to be turned on. Received a confirmation email. No calls nothing. As a customer receiving a confirmation email thought everything was set up and good to go. Been in my new house for a month and came home to no electric. Called to find out stream NEVER put the ticket in!!!! That it would be the next day before service, no apology nothing. I called oncore because that's the logo on my meter outside the ho... read more

Shakira W 

on BBB

6 years ago

This is the WORST utilities company ever!!!! I think the apartment complex I'm renting from (Carrington Court in Duluth GA) set us up by telling us we had to use/sign up with their service (I feel like they were paid or given a business discount to direct their tenants to Stream). The prices and fees are ridiculous and the customer service is horrible. I specifically asked about ALL MONTHLY FEES that would be incurred BEFORE signing up. I was told only a customer service fee of $5.99/mo and whatever usage I incur would be bi... read more

Denyce T 

on BBB

6 years ago

My bill the past few months has been over 300!!! I live in a tiny duplex. It's because they're having oncor charge me around 100 extra on top of my bill every month. I'm practically paying double. This is terrible company. Go anywhere else but with stream energy. This was a huge mistake going with them I've been screwed out of so much money. 

Heather C 

on BBB

6 years ago

Stream needs to be investigated for fraudulent billing. I have been with them since they opened over a decade ago. All was fine until November of 2017. I began getting two bills a day apart. Then they would say it was because a meter was changed. Then it happened again. And they would say I requested flex billing, which I never did. I want one bill a month at a certain time. Period. None of this has happened over almost 2 years. I am wanting to cancel their service and get the fees waived. They are making false claims and gi... read more

Lane T 

on BBB

6 years ago

Never had an issue with them until my last month they claimed I used 1238 watts that month, however they send weekly emails telling you about your usage and upon adding that up the total came to 946 total watts that month. Charged me $30 more for that month because I went over my 1000 watts. Everyone I tried talking to kept telling me it was 1238. So either their emails they send each week are wrong or they can't add. 

Susan D 

on BBB

6 years ago

I signed up with Stream in November 2016 at $.0798 per KWH. In Sept 2018, they increased my rate to $.13 per KWH since they said my contract rate expired and now I was month to month. They said they notified me before Sept 8 about renewing but I do not recall receiving anything from them. I am on budget billing so did not notice the increase until December when I got a bill that settled out the year and it was about $200 more than my normal monthly bills. So when i inquired as to why I owed so much, I learned they increased ... read more

Brendan F 

on BBB

6 years ago

I am currently a customer of Stream, I've been with the company for over a year and a half, at multiple residences, and have never had a problem with their service, I anticipated a charge when I moved out of my old house, and there wasn't one because moving nullifies the contract, and I was immediately able to start a new contract with them. 

CarolinaH 

on BBB

7 years ago

This is the worst experience I've had with an energy provider. Their website is horrible at loading payment methods. Loading takes forever or just doesn't happen. I've had to do it on my phone and even then there was an error. They also charge you a convenience fee to pay your bill. I've had service with Direct Energy, Green Mountain, Dynowatt and none of them have ever charged me this. I've had to call 3 times to inquire about getting my payment posted and because their system failed to catch an error I am now being charged... read more