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Stream (Stream Energy)
- Electricity Suppliers
- Plano, TX
About this business
Location details
2745 Dallas Pkwy, Suite 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been with Stream for year's never a problem till these last few year's my bill has been going up and up. The less I was using the more I was charged had to leave them.
Apparently they are willing to compensate a cancellation fee for new customers switching, but not willing to lower the exorbitant gas price until the contract matures. Good luck with that. I'll go to your competition that compensated cancellation fees too
I missed my payment, so my gas was shut off. However, when I paid the amount due in full, the following day (today) I am told that my services cannot be turned on for another FIVE DAYS!! I rely on gas for HOT WATER and HEAT and FOOD! I offered to pay an additional fee to be able to turn it on sooner. I received no help. I was informed that there are no other options. I have to wait the 5 days IN THE DEAD MIDDLE OF WINTER. It is really sad that no one can find decency to help someone out in a time of need.
My electricity was turned off. I made a payment over the phone of $480+. My payment was not applied to my account but had been taken out of my bank already. They could not find my payment. They refused to turn my electricity back on even though I had proof I paid it. I have 6 children living in my house! Absolutely unacceptable that I was not offered an immediate solution to getting my electricity turned back on. Temperatures are in the 30's at night here and they chose to leave us stranded due to their own mistake.
Business response:
A customer care analyst spoke to Ms. ******** regarding her BBB review. The analyst was able to help Ms. ******** locate her payment and have it posted to her account. Ms. ********'s issue has been resolved.
I tried to get their service and I was told I had a debt of over $500 from 2 years ago! According to them, all my information matched except the most important which was my social security number. I was scammed by a retailer (from stream) who told me he would do EVERYTHING for me and not to worry about it. I never received a single bill with this ridiculous amount and i did not even know this company existed until 3 weeks ago! They talked me into paying a deposit and now they do not want to give it back! I filed a police rep... read more
Business response:
Unfortunately, due to insufficient information provided, we are unable to determine whether this commenter is a customer in our system. If you have additional information that you can provide in order for Stream to address your concerns, please reach out to our Customer Care Analyst at 972-367-0873 and we would be happy to assist you. Thank you for your time.
We sold our home of 25 years in August. I contacted Stream to end/ cancel service. Last week we received a bill from Hillcrest Davidson collection agency for $164.26. I immediately called and paid. We have never been late with a payment, but were not sent an invoice for this. I don't know date of service as I am currently on hold for over 30 minutes and it doesn't look likely that I will be able to speak to anyone. I am not sure at this point if they even cancelled our service when I called and requested them to do so. This ... read more
Business response:
a Customer Care Analyst (Lenita) spoke to Ms. ******** regarding her BBB review on October 23. I informed Ms. ******** that Stream mailed the final invoice on August 6 and that the service was cancelled with Stream on August 5. Ms. ******** informed me that she made the payment of $164.26 with the collections agency on October 15. Ms. ******** was informed that the collection agency has not notified Stream yet of the payment; however, I sent a request to have Ms. ******** removed from collections and any negative remarks rem... read more
I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand... read more
Business response:
A Customer Care Analyst attempted to contact Ms. ****** regarding her BBB review and to help with a resolution. The analyst called the number on her account but received a fast busy; therefore was not able to leave a message. The analyst sent two emails to the email address she provided in the review and requested a callback; however, Ms. ****** has not returned the calls.
I used Stream Energy for approximately 1 year and six months in a 720 sq ft apartment. As a field engineer I travel frequently which results in monthly usages of less the 500 kWh a month. The plan I originally registered for was perfect. After a year, I consulted with a Stream customer service representative regarding a renewal package and was advised to register for the 24 secure choice plan. Before receiving my first bill, I tracked the estimated payment which showed a drastic increase. My monthly bill nearly doubled previ... read more
I was a customer for 10 years. I had left for an extended vacation and missed one payment of less than $40. When my next statement came in I sent that payment in full along with the previous months balance, and the late fee prior to the next due date. As the payment was in transit and without any notice my electricity was cut off and now I owe at least $70 in connection fees.
Frequently asked questions about Stream (Stream Energy)
How is Stream (Stream Energy) rated?
Stream (Stream Energy) has a 4 star rating with 987 reviews.
When is Stream (Stream Energy) open?
Stream (Stream Energy) is open now. It will close at 5:30 p.m.