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Stream (Stream Energy)
- Electricity Suppliers
- Plano, TX
About this business
Since 2005, Stream has been committed to providing residential and business customers electricity and natural gas services in deregulated energy markets across the country. Today, we proudly serve Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C. We strive to offer the most competitive rates with a variety of plans to fit your needs. We also feature solutions that make switching easier, including our EZ Start and EZ Pay programs. Our friendly customer support agents ... read more
Location details
2745 Dallas Pkwy, Suite 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stream is not customer friendly!! Last January 2020 my rep said they are now called Kynect. My renewal bill today says Stream and so does my PSE&G bill? Anyway STREAM/Kynect is not customer friendly!! The rep makes it out to sound so nice and helpful but they are not. Just spent almost an hour talking to billing then a supervisor. They sent me a renewal notice today which says how to renew but not how to not renew. So I called and they said "Oh you want to cancel as you will pay a higher rate", I said "No I want to finish my... read more
I am 66 years young and live alone. And I purchased a home here in Texas, in 2019. Per the suggestion of the previous homeowners I decided to try Stream as my electricity provider. Initially things went well, and I am extremely budget conscious, so I set the heat and the air in my upper level (winter 68 and summer 74) and never adjust it. On my main level winter, I set the heat for 70 and the air in the summer at 72 during the day and adjust to 70 at night. I only turn on the kitchen light during the day and bedside lamp at ... read more
I had to find any place that I could to leave a review to tell people to STEER CLEAR! If you have other options, please go elsewhere. If you HAVE to stay with this horrible company, keep an eye on your charges because they love to inflate the pricing with no notice. This company only cares about their bottom line, not their customers. Not only did they inflate prices on me twice with no notice, they hit me with an early termination fee for moving one month before my contract was up. The rep didn't bother to offer me options,... read more
I am so done with these crooks! Bogus NSF charge on my bill; went from $29.22 to whopping $83.41. Bank never returned for NSF! Asked to send copy of bank statement so I guess by the time it's cleared up I'll have to pay $10 late fee ! Ending contract after several years and oh manager could not tell me date of renewal...CROOKS!
They are the worst. Signed up with them to attempt to lower my energy bill. My bill only went up with all the fees. Wasted hours of my life trying to get out of this company. DO NOT SIGN UP WITH THEM. Their stream has run dry.
This is the worst service ever! Ive had a low rate contract for 3 years! Never 1 time dis connected. Never 1 time didn't pay my bill. Now last month i signed a new contract and suddenly I'm billed 2 months at a time! I went from 150$ month bills to an over 300$ bill with no warning or explanation! They keep saying the service is back dated! How can that be? WHEN IVE PAID MY BILL EVERY MONTH!! Save yourself the headaches and frustration and find a REAL energy provider! And don't forget to file an official complaint with the u... read more
I've been a stream customer for years. I've been on autodraft for years. I found out in 3/2020 that I have a collection agency reporting on my credit report saying I didn't pay $30 from 10/2018 to stream. I've never been told this by stream. I'm still on auto draft with current payments drafting. I contacted Stream and they said it was a mistake they made, but nothing they could do about my credit report since they don't talk to collection agencies that they turned the debt over too. I used to be very happy with stream. Cust... read more
Worst customer service in the world. They hang up on you. They never try to resolve your issues. All they know is MONEY!!! Never sent me any letter for any notifications, no matter plan expiration or new contract since I went to paperless invoices. They keep saying they sent, but actually not. NO EMAIL EITHER! They are super happy to charge you with the flex rate without notifing you and even after you renewed with fixed rate, they will charge you with flex rate for a period as well. If you are on auto-pay, you would be in T... read more
Although ive been a customer for years they couldn't follow through and comp 1 bill that i was told would be credited due to me sitting in my home with no power yet my bill had been paid well in advance! Spent over 5 hours in total on the phone to resolve the issue just for it to not get resolved at all. Never had a problem until now but if this is how loyal custoners get treated i will be switching companies VERY SOON.
Frequently asked questions about Stream (Stream Energy)
How is Stream (Stream Energy) rated?
Stream (Stream Energy) has a 4 star rating with 987 reviews.
When is Stream (Stream Energy) open?
Stream (Stream Energy) is closed now. It will open at 8:30 a.m.