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Stream (Stream Energy)
- Electricity Suppliers
- Plano, TX
About this business
Since 2005, Stream has been committed to providing residential and business customers electricity and natural gas services in deregulated energy markets across the country. Today, we proudly serve Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C. We strive to offer the most competitive rates with a variety of plans to fit your needs. We also feature solutions that make switching easier, including our EZ Start and EZ Pay programs. Our friendly customer support agents ... read more
Location details
2745 Dallas Pkwy, Suite 200, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do yourself a favor and DO NOT use Stream Energy. In my experience, they're the worst energy company with which I've done business. I sold my home of 15 years in August of 2017. I contacted Stream to make my last payment and close my account. I was asked the name of the new owner of my home, which I provided, but it was not my place to set-up their energy account; they could choose whomever they wanted as an energy provider. The operator assured me all was handled, and I proceeded to move to DFW (400 miles away). Upon checki... read more
**ZERO STARS**BEWARE !!! Didn't know utility companies could be a scam! this company has ZERO accountability and communication issues. I specifically asked about reoccurring fees before starting with Stream. I am being charged $7.95 each bill for customer service reps and managers that say" i understand" to everything with no intention of finding a solution. Their customer service is how they scam people into no changes being made to accounts. They steal American money. Charger me for a connection fee that was said to be on ... read more
DO NOT USE THIS COMPANY! They offered me renewal rates (in writing) and then did not give them to me when I renewed. I have tried several times to discuss this with customer service and they were horrible. They finally gave me an email address to contact some that could actually help me and I never received a response!! I AGREED TO AN OFFERED RENEWAL RATE AND THEY ARE CHARGING MUCH MORE AND I CAN'T SPEAK TO ANYONE WHO CAN HELP. THIS HAS TURNED INTO A HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE!
This company takes advantage of seniors by overcharging and not explaining facts in detail . Supervisors are not able to work a resolution and refer to managers which they are very hostile and will not assist , stating that must follow policies instead of helping the customer with unfair charges .
First bill $500 which is $60 more than the competitor who charged $.05 more per kwh. Got overseas call center who barely spoke English and was very condescending. Never received ANYTHING showing cancellation fees, rights, etc.
Bill was good compared to TXU, but there is absolutely no excuse to charge their customers $2.95 by phone to make a payment through their automation system or $4.95 talking to a live customer service person for same reason. And if you try to pay online, you still have to pay $2.95 charge. These are not late fees charges. Their new automation phone recording is worse than ever, sending you back through again and again looped or to a live person to pay more money to make a payment.
Rates are higher than competitors. Use apartment personnel to help sell their services. Impossible to get through to fully automated voicemail to terminate service. Pick a better company, this is very close to a scam operation
Very upset at lack of ownership from customer service and even (chris) supervisor for not rectifying an automated system error and being charged duplicate payment with my checking account debit card from bank. Have been with you guys for so many years. I have a residential account and business account and this has been the last unacceptable experience I will accept from your employees and policy. I will not wait 120 days to get my money back when currently it's an overpayment and system error. I feel ripped off and on top of... read more
My review is with regard to the discontinue/disconnect service policy that Stream Energy has. My advice to anyone who will be discontinuing service (selling a residence or moving to another location), be VERY careful as to how you word your conversation with the customer care representative.
Frequently asked questions about Stream (Stream Energy)
How is Stream (Stream Energy) rated?
Stream (Stream Energy) has a 4 star rating with 987 reviews.
When is Stream (Stream Energy) open?
Stream (Stream Energy) is closed now. It will open at 8:30 a.m.